"The young gentleman at the counter the night I checked in was absolutely helpful, kind and friendly as well as the young man who handled parking the next day. They were the best thing about my stay. I called for towels and waited for 6 hours and ended up washing my hair and showering with a hand towel. I was told by housekeeping they were unable to keep up with laundering and getting towels in the rooms. That’s unacceptable. Those towels I called for never showed up. There was sludge around the bottom of the shower door. The handle was broken on one of the doors of the closet. The breakfast was thrown together and mostly out by 0830-0930. The young lady walking the floor and clearing tables was very nice and helpful. When I checked in Friday night the young man at the front desk was super helpful and working as quickly as he could to check people in and accommodate all the people standing in line for towels. It was shocking to me that towels of all things would be such an issue. It put a huge kink in hour plans to be deprived of showers before going out of the hotel. I was absolutely blown away that a Hilton hotel would not be stocked with enough towels to accommodate the guests! Needless to say, I won’t be staying in a Hilton hotel again."