"Overall very nice place to stay in keystone with a great view overlooking downtown keystone. We stayed four nights and it was a nice home base during that time. The staff were kind and helpful, but I was not impressed with the apathy of an individual man working the front desk regarding a hit and run that happened in their parking lot which I witnessed. When I went to the front desk to let them know/ have them let the guest know whose car had been hit he basically said “ it happens” and didn’t want to do anything about it. Based on that response I was extremely disappointed in their customer approach. As a traveler I would be pissed not knowing my car had been damaged on their property and 2 hours had passed since it happened. Do better by your guests who paid to stay with you and would expect a simple notification let alone a proactive response when incidents happen on your property. They take your license plate and vehicle info down when you first arrive, so they had the ability to notify right away. Luckily I was able to contact the other guest and the pass on the info to help catch the crook."
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