1) Bathtub drain would not seal or hold water in the tub.
2) Bathroom sink drain pull was disconnected from the deain so many times the drain would retain water until you reached under the sink behind the counter to manipulate the drain manually.
3) Sofa bed mattress has almost know cusion, Sleeping on the bars that hold the bed up was very uncomfortable.
4) Only a sheet was provided for cover on the sofa bed for cover. Was a kittle cold at times.
5) As a gold member I was charhged a $75.00 fee for late checkout. I actually checked out of the hotel app about 12:20pm and actually think that is a little excessive of a fee.
I point out all of this to assist you. I workled at the Embassy Suites in Denton as night auditor/manager for a few years after I retired from my career. I know how feedback is valued by the general manager and staff and only offer these criticisms for that purpose. I enjoyed my visit and would return. Hope this helps you out. Leo Marcotte
Leo
於 2025 年 7 月住了 2 晚
8/10 不錯
Sara
2025 年 7 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The bedroom and bathroom very dark. The lights on the nightstand didn't work
The shower is inconvenient
Sara
於 2025 年 7 月住了 1 晚
8/10 不錯
Alicia
2025 年 7 月 17 日
讚好:整潔度和住宿狀況
Easy access to highways
Alicia
於 2025 年 7 月住了 6 晚
10/10 優異
Renee
2025 年 7 月 14 日
讚好:整潔度、職員與服務和住宿狀況
Great area and great hotel. Close to mall and restaurants.
Renee
於 2025 年 7 月住了 1 晚
10/10 優異
Tenaya (Spring Hill)
親子同遊
2025 年 7 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient and nice.
Tenaya
於 2025 年 7 月住了 1 晚
10/10 優異
Andrea
2025 年 7 月 13 日
讚好:整潔度、職員與服務和住宿狀況
Perfect all the way
Andrea
於 2025 年 7 月住了 1 晚
10/10 優異
Martha
2025 年 7 月 13 日
讚好:整潔度和住宿狀況
不滿:職員與服務
La recepcionista con mala cara y parecia molesta. Le pregunte algo y me contesto de mala gana. El check out igual no dan ni los Buenos Dias. El personal de limpieza muy amables. El hotel esta en perfectas condiciones pero las recepcionistas estan todas con mala cara, asi no dan ganas de regresar.
Martha
於 2025 年 7 月住了 1 晚
8/10 不錯
Juan
2025 年 7 月 12 日
讚好:整潔度
A
Juan
於 2025 年 7 月住了 1 晚
2/10 很差
Jose
家人同遊
2025 年 7 月 10 日
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
The carpet is really bad and dirty
Jose
於 2025 年 7 月住了 2 晚
4/10 欠佳
Keva
2025 年 7 月 7 日
讚好:整潔度、職員與服務和住宿狀況
Couldn’t check in no refund
Keva
於 2025 年 6 月住了 2 晚
6/10 一般
keith
家人同遊
2025 年 7 月 7 日
讚好:整潔度、職員與服務和住宿狀況
Our air conditioner was not cooling properly. At first it was just hot. So eventually we called the front desk and someone came and worked on our air conditioner. It got a little better but not much. While I was at the front desk later, I hear another customer stating that their air conditioner was not cooling either. I did not sleep well at all because it was not cool in our room. Not what I expected at Embassy Suites. The parking was very difficult. You had to scan something then enter in all of this information by phone. I am not tech savvy and the front desk was no help at all. I don't see myself going back to Embassy Suites.
keith
於 2025 年 7 月住了 1 晚
2/10 很差
Claretha
家人同遊, 親子同遊
2025 年 7 月 6 日
不滿:整潔度
Did not provide room service as requested.
Claretha
於 2025 年 7 月住了 3 晚
10/10 優異
Stephanie
家人同遊, 親子同遊
2025 年 7 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel finishings were update, the hotel smelled and looked great. The hotel staff were friendly and accommodating. My only complaint is the evening reception was lacking compared to other receptions I have attended at Embassy Suites. All that was offered was aspicy trail mix, washabi trail mix, and fresh melon.
Stephanie
於 2025 年 7 月住了 1 晚
10/10 優異
Lequandra
2025 年 7 月 1 日
Lequandra
於 2025 年 6 月住了 2 晚
8/10 不錯
Richard
2025 年 6 月 27 日
讚好:整潔度、職員與服務和住宿狀況
Richard
於 2025 年 6 月住了 3 晚
2/10 很差
Ashish
2025 年 6 月 26 日
Ashish
於 2025 年 6 月住了 1 晚
4/10 欠佳
Teresa
2025 年 6 月 26 日
Teresa
於 2025 年 6 月住了 1 晚
10/10 優異
Darrell
2025 年 6 月 22 日
讚好:整潔度、設施服務和住宿狀況
Darrell
於 2025 年 6 月住了 1 晚
10/10 優異
Melanie (knoxville)
家人同遊
2025 年 6 月 22 日
讚好:整潔度、設施服務和住宿狀況
Clean safe
Melanie
於 2025 年 6 月住了 2 晚
10/10 優異
Charlotte
2025 年 6 月 22 日
Charlotte
於 2025 年 6 月住了 1 晚
10/10 優異
Uri
2025 年 6 月 16 日
讚好:整潔度、設施服務和住宿狀況
Property was nice and clean, the staff was friendly. The room was a bit cool couldn't adjust the temperature however overall would definitely stay again.
Uri
於 2025 年 6 月住了 3 晚
6/10 一般
Diana
2025 年 6 月 14 日
讚好:整潔度
They had a great breakfast, but were slow in clearing dishes away so new people could sit. Unfortunately our room had several problems. Both phones didn’t work, shower had more water coming out of the tap part than the shower. Light flicker. Of all the floors in this hotel, only 2 ice machines worked. I had to go to the bar and get ice. They did contact me after our stay and they said they were working on fixing these problems.
It was close to all of our activities we did which was a plus.