燒烤/野餐區

歐文/ DFW 機場北希爾頓惠庭酒店的評價

3 out of 5
歐文/ DFW 機場北希爾頓惠庭酒店
4700 North Plaza Drive, Irving, TX

評價

9.2

卓越

10 分評分,優異;831 則評價中有 571 則" "
8 分評分,不錯;831 則評價中有 171 則" "
6 分評分,一般;831 則評價中有 51 則" "
4 分評分,欠佳;831 則評價中有 17 則" "
2 分評分,很差;831 則評價中有 21 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Dingzhou

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
great place
於 2022 年 3 月住了 1 晚
Martha 於 2022年3月12日的回應
Thank you for staying with us!

8/10 不錯

song

於 2021 年 8 月住了 21 晚
Raul Rodriguez 於 2023年5月28日的回應
Dear Value Guest,Thank you for your review. Please do not reply to this message, as it is an auto response at this time.Sincerely,Management

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚
Kenna 於 2018年6月20日的回應
Thank you for sharing your feedback with us! We hope to see you again soon! Have a great Summer!

10/10 優異

Tsungwei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Kenna - Manager 於 2018年5月9日的回應
Thank you so much for your positive feedback! We are happy to hear your stay was enjoyable and hope to welcome you back again soon!

6/10 一般

Charles

讚好:整潔度
不滿:職員與服務
Very weak water in the shower, no hot water for 10 munutes....
General Manager 於 2016年10月27日的回應
Thank you so much for taking the time to give us your feedback. We're so sorry about your experience with the shower. We will look into the issue so this won't happen again. We hope you will give us another chance. Have a great day!

8/10 不錯

SONYA (TAIWAN)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
離高速公路近 超好停車 早餐雖然簡單但也足夠滿足商務需求
入住感覺和照片不會差很多,人員非常親切有禮,還有免費的機場接駁車可搭,房間還有各項廚具可用,簡單乾淨舒適,此次出差感覺良好。
Carol 於 2016年8月29日的回應
Thank you for giving us your feedback! We're glad you enjoyed your stay!

6/10 一般

Ahisha

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 4 月住了 2 晚
Brenda P Ruiz 於 2024年5月13日的回應
We appreciate your feedback and are sorry to hear that your experience was not perfect. If there's anything specific that we could have improved upon, please feel free to share with us. We hope to have the opportunity to better serve you in the future.

4/10 欠佳

Josephine

家人同遊, 商務旅客
不滿:整潔度和住宿狀況
Not good. The condition inside the room is terrible. One of our bedside lamps is completely missing the shades so just has bare lights. The bathroom doesn’t have soap for the sink and is dirty with rust in the sink and the millwork is completely beat up. This place is just not kept up and in the condition I would expect from a Hilton property. Bad.
於 2024 年 5 月住了 1 晚
Brenda P Ruiz 於 2024年5月13日的回應
We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is extremely valuable to us, and we will immediately address the issues you have mentioned to ensure that this does not happen again in the future. We apologize for falling short of your expectations, and we hope to have the opportunity to make it right for you in the future.

6/10 一般

Nkechi

Room service did not offer after 3 rd night there. So used supplies from first day
於 2024 年 4 月住了 1 晚
Brenda P Ruiz 於 2024年5月2日的回應
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We hope to have the opportunity to better your experience in the future.

10/10 優異

Vincent

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The tall black American receptionist is very excellent in her customer's service.
於 2024 年 4 月住了 2 晚
Brenda P Ruiz 於 2024年5月2日的回應
Thank you for your kind words! We are delighted to hear that our receptionist provided excellent customer service during your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.

8/10 不錯

Darlington

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Staff was very friendly and helpful
於 2024 年 4 月住了 3 晚
Brenda P Ruiz 於 2024年5月2日的回應
We are delighted to hear that you found our staff to be very friendly and helpful. We strive to provide exceptional service to all our guests, and we are glad that it reflected in your experience. Thank you for your kind words, and we hope to welcome you back soon!

2/10 很差

Thomas

於 2024 年 3 月住了 1 晚
Brenda P Ruiz 於 2024年5月2日的回應
We apologize for falling short of your expectations during your stay. We would appreciate the opportunity to learn more about your experience and address any issues you encountered. Please feel free to reach out to us directly so that we can make things right. Thank you for bringing this to our attention.

10/10 優異

victor (rancho palos verdes)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Brenda P Ruiz 於 2024年4月29日的回應
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

10/10 優異

Pedro (WESTON)

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really good, i will stay there if return to wichita falls
於 2024 年 4 月住了 1 晚
Brenda P Ruiz 於 2024年4月22日的回應
Thank you for the fantastic 5/5 rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon!

10/10 優異

Peiyun

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My room is big! Very clean, and the staff are nice and helpful!
於 2024 年 4 月住了 1 晚
Brenda P Ruiz 於 2024年4月13日的回應
Thank you for your positive feedback! We are delighted to hear that you enjoyed your spacious and clean room, and that our staff provided friendly and helpful service. We hope to welcome you back for another pleasant stay in the future.

10/10 優異

James (Whitby)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable and large rooms.
於 2024 年 3 月住了 1 晚
Raul Rodriguez 於 2024年3月25日的回應
We are thrilled to receive a perfect rating from you! It was our pleasure to have you as our guest, and we hope to welcome you back again in the future.

10/10 優異

Robert

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property. Convenient location to the airport
於 2024 年 3 月住了 1 晚
HWW 於 2024年4月7日的回應
Thank you for the perfect score! We are delighted to hear that you had a fantastic experience at our hotel. We hope to welcome you back again soon.

2/10 很差

kelly

於 2024 年 3 月住了 1 晚
HWW 於 2024年4月7日的回應
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. We hope to have the chance to welcome you back in the future and provide you with a much more enjoyable stay.

4/10 欠佳

Hyunjoo

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Brenda P Ruiz 於 2024年3月13日的回應
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. Your comments will be shared with our team to improve our services. We hope to have the chance to welcome you back in the future and provide you with a much more enjoyable stay.

8/10 不錯

James (Shreveport)

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Nice place.
於 2024 年 2 月住了 3 晚
Brenda P Ruiz 於 2024年3月10日的回應
We appreciate your feedback and are glad to see that you had a good stay with us. We hope to welcome you back for an even better experience in the future!

10/10 優異

authom

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Brenda P Ruiz 於 2024年3月4日的回應
Thank you for your outstanding 5-star review! We are delighted to hear that you enjoyed your time at our hotel. It is always our goal to provide exceptional service and accommodations, and we are thrilled that we were able to exceed your expectations. We appreciate your kind words and look forward to hosting you again soon!

10/10 優異

Adrienne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay here!
於 2024 年 2 月住了 1 晚
Brenda P Ruiz 於 2024年2月24日的回應
We are delighted to hear that you enjoyed your stay with us! Thank you for sharing your positive experience, and we hope to welcome you back again soon.

6/10 一般

Kristene (Altamonte Springs)

商務旅客
讚好:職員與服務
Emailed to check in, completed check-in, and was explained I would get a digital key and could go straight to the room. Had been up to travel since 2 am EST was tired and just wanted to go to the room. Never received the digital key, and had to go through the check-in process after waiting for the concierge to finish the conversation with the crew on the walkie-talkie. I have checked into Hilton properties numerous times without having to stop at the desk, received my digital key, the hotel has been paid for the room, incidentals, and no damage. Not a huge fan.
於 2024 年 2 月住了 4 晚
Raul Rodriguez 於 2024年2月21日的回應
Dear Kristine,We are truly sorry for the inconvenience you encountered during your check-in process. It is important to us that our guests have a smooth and efficient experience, and we regret that this was not the case for you. Your feedback is valuable to us, and we will take steps to prevent a similar situation from occurring in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Raul RodriguezGeneral Manager

6/10 一般

Darin

伴侶同遊
讚好:設施服務
不滿:職員與服務和住宿狀況
Not what I was expecting from a Hilton
於 2024 年 2 月住了 3 晚
Raul Rodriguez 於 2024年2月19日的回應
Dear Darin,We regret to hear that your stay at our hotel did not meet your expectations. We strive to provide exceptional service, and we would appreciate the opportunity to address any issues you encountered during your visit.Sincerely,Raul RodriguezGeneral Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Felt comfortable as soon as we walked in
於 2024 年 2 月住了 1 晚
Raul Rodriguez 於 2024年2月19日的回應
We are thrilled to hear that you felt comfortable from the moment you stepped through our doors. Creating a comfortable and inviting environment for our guests is something we take great pride in. Thank you for your lovely review!Sincerely,Raul RodriguezGeneral Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Place to Stay
Good accommodations. Spacious. Lots of storage. Clean and smelled nice
於 2024 年 2 月住了 1 晚
Raul Rodriguez 於 2024年2月19日的回應
Thank you for taking the time to share your experience with us! It's wonderful to hear that you found our accommodations spacious, well-equipped with storage, and maintained to a high standard of cleanliness. We strive to provide a pleasant atmosphere for all our guests, and we're glad to know that we succeeded in making your stay a pleasant one. We look forward to serving you again in the future!Sincerely,Raul RodriguezGeneral Manager

10/10 優異

William

於 2024 年 2 月住了 1 晚
Raul Rodriguez 於 2024年3月21日的回應
Dear Mr. William,Thank you for giving us a perfect rating! We are thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon.Sincerely,Raul RodriguezGeneral Manager

10/10 優異

Kendra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Brenda P Ruiz 於 2024年2月16日的回應
Thank you for the perfect rating! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future.

10/10 優異

Debbie

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel close to airport. Left too early for breakfast. Can’t comment on that. Staff handled any issues.
於 2023 年 10 月住了 1 晚
Brenda P Ruiz 於 2024年2月16日的回應
Thank you for the perfect rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon.

6/10 一般

Regina

家人同遊
於 2024 年 1 月住了 1 晚
Raul Rodriguez 於 2024年1月30日的回應
Dear Regina, We are sorry to hear that your experience was not up to your expectations. If there are specific areas that you feel we could improve on, please do not hesitate to let us know. Your feedback is valuable to us.Sincerely,Raul RodriguezGeneral Manager

8/10 不錯

altrease

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful
於 2024 年 1 月住了 2 晚
Raul Rodriguez 於 2024年1月30日的回應
Dear Altrease,Thank you for your review! Your feedback is important to us and we're pleased to hear that you had a positive experience at our hotel. We look forward to welcoming you back and hope to make your next stay with us even more enjoyable.Sincerely,Raul RodriguezGeneral Manager

10/10 優異

Angelo

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Brenda P Ruiz 於 2024年1月26日的回應
We are delighted to hear that you had a fantastic experience during your stay with us. Thank you for taking the time to leave such a positive review!

10/10 優異

Deanna

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff they were amazing while we were stranded in Dallas for four nights. Very accommodating to our group of 1!
於 2024 年 1 月住了 2 晚
Raul Rodriguez 於 2024年1月25日的回應
Dear Deanna,We are delighted to hear that our staff made your unexpected stay in Dallas more comfortable. It's our top priority to provide exceptional service to all our guests, and we are thrilled to hear that we were able to accommodate you during your time with us. We hope to have the opportunity to welcome you back in the future.Sincerely,Raul RodriguezGeneral Manager

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good for the area
Great stay, friendly staff good breakfast. Pillows were terrible and walls thin to hear other rooms.
於 2024 年 1 月住了 6 晚
Brenda P Ruiz 於 2024年1月22日的回應
We are delighted to hear that you had a great stay with us! Thank you for your kind words about our friendly staff and good breakfast. We apologize for the inconvenience with the pillows and the thin walls. We will take your feedback into consideration to make necessary improvements. We hope to welcome you back for an even better experience in the future.

10/10 優異

John

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Repeat customers. Always a good experience.
於 2024 年 1 月住了 1 晚
Brenda P Ruiz 於 2024年1月22日的回應
We are delighted to receive your 5-star rating! It's wonderful to know that you enjoyed your time at our hotel. Thank you for choosing to stay with us.

10/10 優異

Sarah

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Raul Rodriguez 於 2024年1月16日的回應
Dear Sarah,We are delighted to hear that you had a perfect experience with us! Thank you for taking the time to share your positive feedback.Sincerely,Raul RodriguezGeneral Manager

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very comfortable and clean hotel which is near the airport.
於 2024 年 1 月住了 1 晚
Raul Rodriguez 於 2024年1月16日的回應
Dear Michael,We greatly appreciate your perfect score and kind words! It was a pleasure to have you as our guest, and we hope to welcome you back soon.SincerelyRaul RodriguezGeneral Manager

10/10 優異

Wendy

於 2024 年 1 月住了 1 晚
Raul Rodriguez 於 2024年1月16日的回應
Dear Wendy,We are delighted to hear that you had a perfect experience with us! Thank you for taking the time to share your positive feedback.Sincerely,Raul RodriguezGeneral Manager

10/10 優異

Diane

於 2024 年 1 月住了 1 晚
Raul Rodriguez 於 2024年1月16日的回應
Dear Diane,We are delighted to hear that you had a perfect experience with us! Thank you for taking the time to share your positive feedback.Sincerely,Raul RodriguezGeneral Manager

10/10 優異

Jarrod

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Our Anniversary Trip to Dallas
The stay was great! The only downside was the breakfast selection. By no means was it to Hilton standards. Optiins were limited and natch cooking was too large, creating hard breakfast sandwiches and crispy omelets. The extreme highlight of our stay was Trisha. She exemplifies hospitality. She always made my wife and i feel welcome and that we belonged there.
於 2023 年 12 月住了 3 晚
Brenda P Ruiz 於 2024年1月1日的回應
Thank you so much for your positive review! We are delighted that you had such a pleasant experience at our hotel. We will continue to strive to provide the best possible service for all of our customers.

10/10 優異

Judith

於 2023 年 12 月住了 1 晚
Brenda P Ruiz 於 2024年1月22日的回應
We are thrilled to hear that you had a 5-star experience at our hotel! Thank you for taking the time to leave us a positive review.

10/10 優異

Chris

於 2023 年 12 月住了 1 晚
Brenda P Ruiz 於 2024年1月1日的回應
We are extremely grateful for your positive feedback. Your 5-star review is a testament to our dedication to providing excellent service and quality accommodations. We take great pride in our commitment to customer satisfaction and it's heartening to know that we have achieved it. We look forward to seeing you again soon.2nd reply

10/10 優異

Katelyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Brenda P Ruiz 於 2024年2月8日的回應
Thank you for the perfect rating! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

10/10 優異

Christian

於 2023 年 12 月住了 3 晚
Raul Rodriguez 於 2024年1月16日的回應
Dear Christian,We greatly appreciate your perfect score and kind words! It was a pleasure to have you as our guest, and we hope to welcome you back soon.SincerelyRaul RodriguezGeneral Manager

10/10 優異

James (Summerville)

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was close to the airport and had easy access to all locations that I needed to visit.
於 2023 年 12 月住了 3 晚
Brenda P Ruiz 於 2023年12月24日的回應
We appreciate your positive review and are pleased that you had a wonderful experience at our hotel. We strive to make every stay as enjoyable as possible for our guests and take pride in providing exceptional service. Thank you for your kind words and we hope you will visit us again soon.

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All good! Room was clean, large and comfortable. Great soundproofing: though landing planes were visible through the window, hardly any sound was detectable. Staff were fine.
Brenda P Ruiz 於 2023年12月22日的回應
We are overjoyed that you had a wonderful stay with us. Your kind words are truly appreciated and will be shared with our staff to motivate them to keep up the excellent work. We value your patronage and hope you'll come back and visit us soon.

10/10 優異

William

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel!
Brenda P Ruiz 於 2024年2月8日的回應
We are delighted to receive your perfect rating! It was a pleasure to have you with us and we are grateful for your positive feedback.

10/10 優異

Valerie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Brenda P Ruiz 於 2023年12月17日的回應
We are thrilled to know that you had a pleasant stay in our hotel. We pride ourselves in providing excellent service and we are pleased that you were satisfied. We would like to thank you for taking the time to provide us with your positive review.

10/10 優異

Deidra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location and great staff! Rooms were great as well
於 2023 年 12 月住了 2 晚
Brenda P Ruiz 於 2023年12月12日的回應
We are delighted that you enjoyed our great location and staff! We are very pleased that you found the rooms to be great too. We strive to ensure our guests have the best possible experience and it sounds like we have succeeded in this instance. Thank you for taking the time to provide us with this positive review.

10/10 優異

Mark

讚好:整潔度、職員與服務和住宿狀況
Love the airport shuttle service. Lovely hotel for a quick over night before I flew out.
於 2023 年 12 月住了 1 晚
Brenda P Ruiz 於 2023年12月12日的回應
We are delighted to hear that our airport shuttle service was to your satisfaction. We strive to ensure our guests have a pleasant stay, and are delighted you were able to enjoy a quick overnight stay before your flight.