Pengfei, thank you for your wonderful review of Homewood Suites Dallas-DFW Airport N-Grapevine. We are pleased to know you enjoyed our close proximity to the airport and that you loved the facilities we offer. It was our pleasure hosting you, and we look forward to welcoming you back to visit us again.
Yours In Hospitality,
Theron Russell,
General Manager
10/10 優異
CHING HSUN (Taiwan)
2015年5月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
it is nice trip
very nice service and living space
this is the second time live at Homewood Grapevine
it is only choice to live at Homewood if next time been to TX Grapevine.
thanks a lot
CHING HSUN
6/10 一般
Leonie
家人同遊
2024年5月9日
讚好:職員與服務
不滿:住宿狀況
The hotel was nice the staff was good but I didn’t like that house cleaning come to the room every other day but you have to put in a request they don’t clean properly also the first time I enter my room the tubs wasn’t clean the toilet kept making noise and one of them flooded also the pool was under construction so that was very inconvenient everything else was ok
Leonie
於 2024 年 4 月住了 4 晚
J 於 2024年5月20日的回應
Please accept our sincerest apologies for the inconvenience caused to you during your recent stay. Our team wishes to welcome you back so that we may have another opportunity to create a much better experience.
10/10 優異
Guilmer
家人同遊
2024年5月5日
讚好:職員與服務和住宿狀況
Está bien ubicado
Guilmer
於 2024 年 4 月住了 7 晚
J 於 2024年5月6日的回應
Thank you so much for the wonderful response to our survey. We look forward to your soon return.Thank you
6/10 一般
Chris J
商務旅客
2024年4月25日
讚好:職員與服務
不滿:設施服務
Property is normally pretty good. On this occasion the pool/hot tub were under renovations and there was no notice of this until we got to the property. There is phones in the rooms; but there is no cords to them so they don't work. Hilton's version of a cordless phone.
Chris J
於 2024 年 4 月住了 7 晚
J 於 2024年4月26日的回應
Thank you for choosing our hotel for your recent stay. Please excuse our temporary renovation making our property extremely satisfying for all our guests. Thank you for making us aware of the issues you experienced. We wish to welcome you back very soon so that we may create a better experience. Thank you
6/10 一般
Carina
2024年4月17日
讚好:職員與服務
Carina
於 2024 年 4 月住了 3 晚
J 於 2024年4月22日的回應
Thank you for allowing us to serve you during your recent stay. It was our pleasure. We wish to welcome you back very soon so that we may have another opportunity to make a much better impression.
10/10 優異
Jim
2024年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly. Check in was quick and the room was clean and cool when I walked in.
Jim
於 2024 年 4 月住了 1 晚
J 於 2024年4月22日的回應
Thank you so much for the wonderful feedback! It was a pleasure serving you. Our team wishes to welcome you back very soon!
2/10 很差
Jeremy
商務旅客
2024年4月10日
不滿:整潔度、職員與服務和住宿狀況
Tried to charge $13 for parking in an open lot in the middle of nowhere. The room was not clean and was ready an hour late. Cashier was insulting, entire hotel was filthy and under construction. Zero stars
Jeremy
於 2024 年 4 月住了 2 晚
J 於 2024年4月11日的回應
Thank you for staying with us during your recent travels. We wish to welcome you back soon so that we have the opportunity to better serve you. Thank you
10/10 優異
Sherina
家人同遊, 親子同遊
2024年4月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff Mr. Alonzo made my family and I feel very welcomed.
Sherina
於 2024 年 3 月住了 3 晚
J 於 2024年4月11日的回應
Thank you for the great response to our survey. It was a pleasure hosting your stay. We wish to welcome you back very soon. Thank you
4/10 欠佳
Daniel
2024年4月3日
讚好:職員與服務
Told us we can check out late but didn’t mention a late fee
Daniel
於 2024 年 3 月住了 3 晚
J 於 2024年4月4日的回應
Thank you for choosing our hotel for your recent stay. We do not authorize late check outs to 5 pm. A fee is applied as this crosses over into the next business day, as check out is 12 pm. We look forward to hosting another visit to the area very soon. Thank you
10/10 優異
Jesse (Chantilly)
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, comfy & quiet
Jesse
於 2024 年 3 月住了 3 晚
J 於 2024年4月2日的回應
Thank you for the wonderful feedback! It was a pleasure hosting your stay. Please come again very soon.
10/10 優異
Iona Magdalene (Springfield)
親子同遊
2024年3月31日
讚好:職員與服務、設施服務和住宿狀況
From front desk to housekeeping and kitchen staffs, all has good costumer service!
Iona Magdalene
於 2024 年 3 月住了 1 晚
J 於 2024年4月2日的回應
We appreciate your great response to our survey! It was a pleasure hosing your visit. We wish to welcome you back very soon!
10/10 優異
Iona Magdalene (Springfield)
親子同遊
2024年3月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff are great.
Iona Magdalene
於 2024 年 3 月住了 1 晚
J 於 2024年4月2日的回應
Thank you so much for the high review. Our team wishes to welcome you again very soon!
8/10 不錯
LaFran (Oklahoma City)
親子同遊
2024年3月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was suitable for my needs and close to where I planned my visits
LaFran
於 2024 年 3 月住了 1 晚
J 於 2024年3月27日的回應
Thank you for choosing our hotel for your recent stay. We are glad to know you enjoyed your stay and that the location met your travel needs. We wish to welcome you again very soon.
10/10 優異
Jackson
2024年3月24日
Jackson
於 2024 年 3 月住了 2 晚
J 於 2024年4月22日的回應
Thank you for the excellent review! It was a pleasure hosting your stay. We wish to welcome you back very soon.
2/10 很差
PAUL
家人同遊
2024年3月23日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Charged handicapped people $12 to park check out was noon made woke us up three times wanting to clean the room
PAUL
於 2024 年 3 月住了 1 晚
J 於 2024年3月27日的回應
Thank you for your candid feedback. We appreciate your business and apologize for the inconvenience. We wish to welcome you back very soon so that our team has another opportunity to create a much better experience.
8/10 不錯
Cathy
家人同遊
2024年3月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice area. The room was nice but the icemaker didn't work.
Cathy
於 2024 年 3 月住了 2 晚
J 於 2024年3月27日的回應
Thank you for the response to our survey. We enjoyed hosting your visit. Our team apologizes for the inconvenience you experienced during your recent stay. We look forward to hosting you again so that we may provide an extremely satisfying experience.
8/10 不錯
Andreana
商務旅客
2024年3月22日
讚好:職員與服務和設施服務
The property is good but lacks kitchen and cook ware items such as a cutting board, measuring cups, colander, grater etc. simple things that could be useful in a kitchen would’ve been nice.
Andreana
於 2024 年 3 月住了 5 晚
J 於 2024年3月27日的回應
Thank you for responding to our survey. We appreciate the candid feedback as it will help our team further serve our guests. We wish to welcome you back very soon.
4/10 欠佳
Tamara
家人同遊
2024年3月15日
讚好:職員與服務
There is a $12 per night parking fee for use of any spot in the lot.
Tamara
於 2024 年 3 月住了 1 晚
J 於 2024年3月18日的回應
Please accept our apologies for the inconvenience. We look forward to serving you again very soon.
4/10 欠佳
Cherie
家人同遊
2024年3月11日
不滿:職員與服務、設施服務和住宿狀況
I was made to pay for parking and was not advised at checkin that i would be charged. This is very poor customer service to be charged for something you were never informed of. The pool was cold and the whirlpool had things floating in it. There was water tracked all through the lobby. Will not be staying here again.
Cherie
於 2024 年 3 月住了 1 晚
J 於 2024年3月14日的回應
Thank you for allowing us to serve you during your recent stay to the area. We apologize for any inconvenience you experienced. We wish to welcome you back very soon, so that we may have another opportunity to create an extremely satisfying stay.
6/10 一般
Justin
家人同遊
2024年2月25日
不滿:整潔度和住宿狀況
Dirty, horrible smell, broken air conditioner, beds are hard.
Justin
於 2024 年 2 月住了 1 晚
J 於 2024年2月26日的回應
Thank you for responding to our survey. We apologize for not meeting your needs. We look forward to another opportunity to serve you.
10/10 優異
Kenneth
2024年2月23日
讚好:整潔度和職員與服務
Kenneth
於 2024 年 2 月住了 1 晚
J 於 2024年2月26日的回應
Thank you so much for the great response to our survey. Our team looks forward to serving you again very soon.
10/10 優異
River
親子同遊
2024年2月21日
讚好:整潔度、職員與服務和設施服務
The only thing I wish I knew before staying here was they were doing some remodeling. Other than that this place was an amazing! The staff was great. We stayed in a 2 room suite and now we will most likely stay at any Homewood Suites whenever we travel. Game changer.
River
於 2024 年 2 月住了 3 晚
J 於 2024年2月21日的回應
Thank you so much for the wonderful review. We look forward to serving you again very soon.
10/10 優異
Krystalyn
親子同遊
2024年2月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super friendly and helpful staff. Spacious rooms! Family/kid friendly with a great indoor pool and hot tub. 5 minute walk to the mall (with Lego Land, Aquarium, restaurants, shopping, arcade, etc.).
We would definitely stay here again!
Krystalyn
於 2024 年 1 月住了 3 晚
J 於 2024年2月21日的回應
We appreciate the generous review. Our Team wishes to welcome you back very soon.
10/10 優異
Jesse
家人同遊
2024年2月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jesse
於 2024 年 2 月住了 1 晚
J 於 2024年2月5日的回應
Thank you so much for the wonderful score to our survey. It was a pleasure hosting your stay. We look forward to your soon return.
10/10 優異
Steven
2024年2月3日
讚好:住宿狀況
Steven
於 2024 年 1 月住了 3 晚
J 於 2024年2月5日的回應
Thank you so much for the great response to our survey! It was a pleasure hosting your stay. We look forward to your soon return.
8/10 不錯
Nicole
家人同遊
2024年1月29日
讚好:整潔度、職員與服務和住宿狀況
The fireplaces do not work & you have to pay to park at this hotel.
Nicole
J 於 2024年1月31日的回應
Thank you for allowing us to serve you during your recent stay at Homewood Suites Grapevine. Our hotel is no longer offering Fireplaces after our current update is complete. We wish to welcome you back so that we may have another opportunity to create an extremely satisfying experience.
10/10 優異
Haley
親子同遊
2024年1月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk staff was very welcoming and definitely had those good family values. They were helpful and patient and they made our stay even more enjoyable. The room was spacious and breakfast was fresh and the ladies serving breakfast were very diligent about replacing whatever was gone. Thank you for making our stay wonderful.
Haley
於 2024 年 1 月住了 2 晚
J 於 2024年1月31日的回應
Thank you for allowing us to host your recent stay. It was a pleasure serving you. We appreciate the fantastic feedback. Our team looks forward to welcoming you again very soon.
6/10 一般
Nicole
家人同遊
2024年1月28日
讚好:整潔度
不滿:設施服務
Fireplaces do not work!! 😡
Nicole
於 2024 年 1 月住了 1 晚
J 於 2024年1月31日的回應
Thank you for your recent stay at our hotel. We appreciate you answering our survey. We wish to welcome you back very soon.
10/10 優異
Kimberly
家人同遊
2024年1月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant Stay
Fridge could use a deep cleaning, but besides that great stay. Staff was top notch!!
Kimberly
於 2024 年 1 月住了 1 晚
J 於 2024年1月31日的回應
Thank you for the positive feedback. Our team enjoyed serving you. Please come back whenever your travels find you back in our area!
10/10 優異
Michelle
2024年1月23日
讚好:整潔度、職員與服務和住宿狀況
Michelle
J 於 2024年1月24日的回應
Thank you so much for the wonderful feedback! We look forward to your soon return!
8/10 不錯
Juan
家人同遊
2024年1月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Juan
於 2024 年 1 月住了 1 晚
J 於 2024年1月24日的回應
Thank you for allowing us to serve you during your recent visit to the area. We wish to welcome you back very soon!
6/10 一般
Joshua
家人同遊
2024年1月21日
讚好:職員與服務和客房舒適度
Expected cleaner
Room was nice a lil dirty under beds and dusty lamps and both lotions were coming off the wall ... but the hot tub was nasty ngl i base renting a place off of if it has a hottub or not so finding this one filthy and not hot ..relly ruined it for me
Joshua
於 2024 年 1 月住了 2 晚
J 於 2024年1月24日的回應
Thank you for choosing our hotel for your recent stay. Please accept our apologies for falling short of your expectations. We will make our Team aware of this. We wish to welcome you back very soon, so that we may have another opportunity to create an extremely satisfying experience.
6/10 一般
Rochelle
2024年1月18日
Rochelle
於 2024 年 1 月住了 2 晚
J 於 2024年1月19日的回應
Thank you for taking the time to answer our survey. We wish to welcome you back so that we may create an extremely satisfying experience.
8/10 不錯
Gretta
2024年1月17日
Gretta
於 2024 年 1 月住了 1 晚
J 於 2024年1月19日的回應
Thank you for choosing our hotel for your recent stay. It was a pleasure hosting your visit. We look forward to your soon return.
8/10 不錯
TEYANTA
親子同遊
2024年1月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Family friendly stay
TEYANTA
於 2024 年 1 月住了 2 晚
J 於 2024年1月16日的回應
Thank you for allowing us to host your recent stay. It was a pleasure hosting you. We wish to welcome you back very soon!
2/10 很差
Craig
2024年1月7日
Craig
於 2024 年 1 月住了 5 晚
J 於 2024年1月16日的回應
Thank you for choosing our property for your recent stay. Please accept our apologies for not meeting with your standards. We wish to welcome you again so that we may make a much better impression.
10/10 優異
Kristen
家人同遊
2024年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kristen
於 2024 年 1 月住了 1 晚
J 於 2024年1月16日的回應
Thank you so much for the perfect score! It was a pleasure serving you. Our team looks forward to welcoming you again very soon.
6/10 一般
Derek
家人同遊
2024年1月3日
讚好:職員與服務
The windows in our place were leaking in cold air. Constantly had to have the heat on. I should have said something while I was there. I was in room 412. You should fix that. The cleanliness is good. But looks might need some updating. Carpets bathrooms etc. thanks you.
Derek
於 2023 年 12 月住了 5 晚
J 於 2024年1月16日的回應
Thank you for choosing our hotel for your recent stay. Please accept our apologies for the issues you experienced during your visit. Thank you for making us aware. It is good to know the cleanliness met your standards. Our renovation begins this month on our property. We wish to welcome you back very soon.
10/10 優異
Shawn
伴侶同遊, 商務旅客
2024年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Shawn
於 2023 年 12 月住了 4 晚
J 於 2024年1月16日的回應
Thank you for the wonderful feedback! Please come back very soon!
4/10 欠佳
Joel
親子同遊
2024年1月2日
不滿:整潔度
The location of the hotel is great. Everything is close by. The cleanliness of our room wasn’t the best, the sofa bed mattress had a huge stain and no bed sheets, and saw a couple of cockroaches. Our stay was from Friday to Tuesday, asked for a crib or sleep and play every single day and never got one.
Joel
於 2023 年 12 月住了 4 晚
J 於 2024年1月16日的回應
Thank you for allowing us to serve you during your recent stay. Please accept our apologies for not meeting your standards. Please come back soon so that we may create a much better experience.
6/10 一般
Coraliz
伴侶同遊, 寵物同遊
2024年1月2日
讚好:職員與服務
不滿:住宿狀況
The ac was not property working. Very old hotel.
Coraliz
於 2024 年 1 月住了 1 晚
J 於 2024年1月16日的回應
Thank you for your candid feedback. Our renovation is taking place this month. It was a pleasure hosting your stay. We wish to welcome you back very soon.
6/10 一般
Imelda
家人同遊
2024年1月2日
讚好:整潔度和職員與服務
We enjoyed our stay at this hotel. But it did have some inconveniences because we didn't have any soap in our restroom or enough bath towels. Unfortunately, their breakfast never included any waffle batter and that is my favorite part of breakfast. So I was disappointed because they had the waffle makers but no batter mix for it.
Imelda
於 2023 年 12 月住了 3 晚
J 於 2024年1月16日的回應
Please accept our apologies for not meeting your standards. We wish to welcome you back so that we may have another opportunity to create a much better impression.
2/10 很差
Kathleen
家人同遊, 親子同遊
2023年12月31日
不滿:整潔度、設施服務和住宿狀況
Pool and hot tub were disgusting, so disappointed.
Kathleen
於 2023 年 12 月住了 4 晚
J 於 2024年1月16日的回應
Thank you for allowing us to serve you on your recent stay. Please accept our apologies for not meeting your standards. We wish to welcome you back very soon.
2/10 很差
Rebecca
2023年12月30日
讚好:整潔度和住宿狀況
不滿:職員與服務
Rebecca
於 2023 年 12 月住了 3 晚
J 於 2024年1月16日的回應
Please accept our apologies for not meeting with your standards. We wish to welcome you back very soon to create a much better experience.
6/10 一般
Sandra (Dallas)
親子同遊
2023年12月30日
不滿:整潔度
Housekeeping was non-existent even when requested.
Sandra
於 2023 年 12 月住了 3 晚
J 於 2024年1月16日的回應
Please accept our apologies for falling short of providing excellent service. We wish to welcome you back again so that we may have another opportunity to create a much better experience.
10/10 優異
Ricky
家人同遊
2023年12月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ricky
於 2023 年 12 月住了 2 晚
J 於 2024年1月16日的回應
Thank you for the great response to our survey! We wish to welcome you back very soon.
10/10 優異
Hillary
2023年12月28日
Hillary
於 2023 年 12 月住了 2 晚
J 於 2024年1月16日的回應
Thank you for the wonderful feedback! We wish to welcome you back again very soon.
8/10 不錯
JOE
家人同遊
2023年12月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
JOE
於 2023 年 12 月住了 2 晚
J 於 2024年1月16日的回應
Thank you for allowing us to serve you. We wish to welcome you back very soon.
2/10 很差
Alesha
家人同遊
2023年12月28日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Room was 3 hours past check in- there were no towels- sheets were ripped and the breakfast the next morning was lacking to say the least
Alesha
於 2023 年 12 月住了 1 晚
J 於 2024年1月16日的回應
Please accept our apologies for not meeting your standards. We wish to welcome you back soon so that we may have another opportunity to create a better experiences.