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達拉斯梅斯奎特溫德姆拉昆塔套房酒店的評價

2.5 out of 5
達拉斯梅斯奎特溫德姆拉昆塔套房酒店
118 Us Highway 80 E, Mesquite, TX

評價

5.6
10 分評分，優異；1000 則評價中有 186 則" "
8 分評分，不錯；1000 則評價中有 164 則" "
6 分評分，一般；1000 則評價中有 137 則" "
4 分評分，欠佳；1000 則評價中有 196 則" "
2 分評分，很差；1000 則評價中有 317 則" "

5.4/10 

整潔度

6.6/10 

職員與服務

5.4/10 

設施服務

5.0/10 

住宿狀況

4.8/10 

環保程度

評價

4/10 欠佳

Mark

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I was disappointed with my visit, I wish a would have been properly informed of a complete renovation inside and out on property, I felt they were hiding that fact. The pool was closed and not available for use. The gym was closed. The floors hallways were a mess and the elevator was a mess. The room itself has been recently renovated but the make ready of room was not complete. The room was lacking small basic amenities that should be apart of any room. I was glad to have a more modern room, but it could have been better if a manager just walked through the unit and corrected what needed attention. I hope they take a little more pride in the future with the appearance of the floors and elevator. Even when under renovation and construction. The cleaning crew should be keeping up with the messes.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月22日的回應
Hello Mark, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the renovation and closure of some of our facilities. We appreciate your comments regarding the room and will use them to improve our services in the future. We hope you will consider staying with us again to experience the improvements for yourself.

6/10 一般

Patricia

伴侶同遊
不滿：設施服務
They are renovating so I understand the construction but when the TV don't work in the room the bathroom door don't close and the hot water is cold water and you ask for another room and they don't transfer to another room now you have a problem breakfast eggs only everyday know me ever I've been there several case this is not my first step they blame it on the renovation that's a lie they're only certain eggs and call it a breakfast.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月22日的回應
Hello Patricia, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we will address these issues with our team for improvement. Please feel free to reach out to our management team for further assistance with your concerns.

6/10 一般

Skyler

親子同遊
讚好：設施服務
不滿：住宿狀況
Didn’t like having to pay $100 deposit
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日的回應
Hello Skyler, We appreciate your feedback regarding our deposit policy and value your input for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 不錯

Jeffrey

Halls were very noisy
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月15日的回應
Hello Jeffrey, We apologize that your stay was affected by noise disturbances. Your feedback helps us improve our guest experience moving forward. We advise guests to report any disturbances to our staff promptly for immediate resolution.

2/10 很差

Flaco

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Property was under renovation and our shower had very little pressure in the shower .
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月10日的回應
Hello Flaco,We apologize for any inconvenience during your stay. For future updates on our property's improvements and enhancements, please contact our management team directly. Your feedback is valued as we continue to strive for guest satisfaction.

4/10 欠佳

Maria

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日的回應
Hello Maria,We're sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can discuss this further.

2/10 很差

yudith

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日的回應
Hello yudith, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us.

10/10 優異

Allison

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
It was really messy, but not had prices and convenient location.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Allison,We appreciate your feedback and are glad to hear you found our prices competitive and our location convenient. Your comments about cleanliness will be shared with our team for improvement. Thank you for staying with us, and we hope to welcome you back in the future.

4/10 欠佳

Martha (Burleson)

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Property is being renovated, no mention of it when booking. Place was filthy, and bathroom is the worst one I have ever seen. Very disappointing stay. Not like other La Quintas we have stayed at.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Martha,We apologize for any inconvenience you experienced during your stay with us. We appreciate you bringing these concerns to our attention and strive to provide a positive guest experience. Your feedback will be shared with our team for further review and improvement opportunities.

10/10 優異

Sherry

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service
Manager 於 2024年5月4日的回應
Hello Sherry,We are pleased to hear that you enjoyed the service during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to reach out to our management team.

2/10 很差

Colin

不滿：整潔度、職員與服務和住宿狀況
Property was very dirty
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月4日的回應
Hello Colin,We appreciate your feedback and will look into this matter further to ensure our high cleanliness standards are met for all future guests. Thank you for bringing this to our attention.

2/10 很差

Stephanie

不滿：整潔度、職員與服務、設施服務和住宿狀況
My mistake on witch la Quinta I was booking, this hotel from hell, has zero stars. Been under construction for over a year, no parking, $50 credit deposit, room was very out dated, dirty, bedding smelled old, bathroom tub was dirty, floor was broken, wifi cable was a joke. Over priced, hall carpet was trashed, stained bags of food out, no work out, no pool, breakfast was microwave eggs, muffin, old cereal. Still waiting on my deposit back. I stayed once before, A/c broken, toilet broken, my uniform and new shoes where stolen, front desk said sorry cameras where off, bs! To charge the guest $89. Dollars and not have all the amenities on line promoted, is absolutely ripping guest off. We realize there's no customer service these days, and most ppl have no other option but to book for convenience. BBB should look into the property owners, they are making as much as the higher end hotels, and hurting, robbing the American ppl. I write reviews on everything I buy, or book, or travel to. Shopping, dining, staying. Customer service ce has really dropped since 2015. Everywhere. It's extremely rare to get it, and I'm the first to throw reviews up with as many stars as I can, honestly. The La Quinta inn on highway 80 & Beltline gets zero stars. No cancellations or I would have immediately. yes I survived last night, did not sleep, and still hungry and waiting on my deposit. 🙁
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Hello Stephanie, We regret to hear about your experience and appreciate your feedback. We recommend reaching out to the hotel management directly for any deposit-related inquiries. Your insights have been noted for the improvement of our services. Your feedback is valuable in enhancing the guest experience for all future visitors.

2/10 很差

Shenerika (FORNEY)

不滿：整潔度、職員與服務、設施服務和住宿狀況
Under renovation and didn’t inform you. Limited AC.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Shenerika, We apologize for any inconvenience you may have experienced during your stay. Our team is constantly working to enhance the hotel for our guests' enjoyment. Your feedback is valued and will be shared with the management for further improvement.

6/10 一般

Mike

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Under construction
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Mike, We apologize for any inconvenience caused by our ongoing renovations. Your feedback is important to us as we strive to improve our facilities for all our guests. Should you have any further concerns, please do not hesitate to contact our management team directly.

2/10 很差

Veronica

Terrible
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Veronica, We're sorry to hear about your experience. Your feedback is valuable to us as we strive to improve our services for all guests. Your comments will be shared with our team for further review. Thank you for bringing this to our attention.

2/10 很差

Sara

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Sara, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any feedback you'd like to share so we can address any concerns.

4/10 欠佳

Angelica

商務旅客, 多人同遊
不滿：整潔度和住宿狀況
AC seem to be turned off.
於 2024 年 4 月住了 4 晚
Manager 於 2024年4月30日的回應
Hello Angelica, We apologize for any inconvenience you experienced during your stay. Guest comfort is a top priority for us, so we have passed your feedback along to our team for review. Your input is valuable in helping us enhance the overall guest experience.

4/10 欠佳

Vladimir

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月26日的回應
Hello Vladimir, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. Your comfort is our top priority.

2/10 很差

Sandra

不滿：整潔度、職員與服務和住宿狀況
I didnt check in because the asked for a large deposit and still wanted me to wait an extra hour
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Sandra, We appreciate your feedback regarding your recent reservation experience. It's important for us to maintain our policies for the security of all guests. We apologize for any inconvenience caused by the wait time and hope this didn't overshadow the rest of your stay. If you have any further concerns, please feel free to reach out to our management team.

4/10 欠佳

Sandra K

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The property was in bad shape, the inspector closed down the 3 floor we where on, they movsd us into aroom that was not livible had to leave early. As soon as we could get somewhere else to go. I was told that we would get some of out money return. Then was told to contact you, I have not been able to make contact until now
於 2024 年 4 月住了 7 晚
Manager 於 2024年4月20日的回應
Hello Sandra K,We regret to hear about your experience at our hotel. We take all feedback seriously and suggest you discuss the refund directly with our management team. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

4/10 欠佳

Kimmie

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Kimmie, We're sorry to hear that your experience did not meet your expectations. If you would like to share more details about your stay, please reach out to us directly so we can address any concerns you may have had. We value your input and strive to make every guest's stay exceptional.

2/10 很差

Isabel C Covarrubias

不滿：整潔度、職員與服務和住宿狀況
The toilet it was no working, had place I need my money back
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Isabel C Covarrubias,We apologize for any inconvenience you faced during your stay. We recommend reaching out to management directly to address any concerns you may have regarding your experience.

2/10 很差

Ubrani

家人同遊
不滿：整潔度、設施服務和住宿狀況
The property is being renovated and I believe it should not be rented until a major part of the renovation is complete; there were roaches in the room and bathroom; the floor and carpet were dirty; the bathtub was rusted and the shower was not working great. It is outrageous that the room rent was more than $300 per night for this place and they even took a $50 deposit. I recommend Expedia do 'Due Deligence' before putting such properties on the list. For unwary and budget minded customers like us this really shakes our faith in Expedia recommendations.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月12日的回應
Hello Ubrani, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 很差

David

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Worst hotel experience we have ever had. First night we were given a room that was filthy and gross…hair in the bed, floors weren’t clean. Bathroom faucet handle was not attached, drapes were stained and one looked like blood streaks, couch cushions were heavily stained and pullout mattress was also stained, there was no smoke detector only a hole where it should have been, phones did not work. It was after 1AM so what were our options? None at that point. Early next morning we requested a move which they did quickly but without apologies. We had to move our own luggage but left immediately to make it to our prearranged appointment. Upon returning and getting cleaned up go the evening we discovered that the toiled did not work. I went down to the desk to report it but since it was Sunday the maintenance guy was unavailable. Again, no options. We had to use the lobby bathrooms. Middle of the night bathroom needs meant getting dressed and going downstairs to the lobby. Next morning, I spoke with hotel staff. They flowered to move us again, which we agreed to, but since there were no rooms avaliable we had to carry our luggage in our car for the day. The hotel called us to advise us that we had a new room. Upon returning, we got new room keys from the night guy who commented that they gave us a renovated room because we had reserved a delux suite and it wasn’t fair that we were given the other rooms instead. This is room number three in less than 48 hours. This room was an impro
於 2024 年 4 月住了 4 晚
Manager 於 2024年4月11日的回應
Hello David, We are disappointed to hear about the issues you encountered during your stay. Your feedback is valuable for us to improve our services and we apologize for any inconvenience caused. Our team is dedicated to ensuring each guest has a comfortable experience, and we will address these concerns internally. Thank you for bringing this to our attention, and we encourage you to contact our management to discuss your experience further.

2/10 很差

William

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月12日的回應
Hello William, We regret to learn that you did not fully enjoy your stay with us. Please feel free to contact us directly with any details about your experience so we can address any concerns you may have. We strive to provide a pleasant stay for all our guests.

4/10 欠佳

Nina (Los Altos)

伴侶同遊
不滿：整潔度和住宿狀況
The hotel is old and decrepit. Room smelled of throw up. Windows didn't open. Pool and fitness room non functional. Terrible
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Nina, We apologize for any inconvenience during your stay. Your comments are important to help us enhance our guests' experiences. We recommend discussing your concerns directly with the management for further assistance. Thank you for sharing your feedback with us.

6/10 一般

Jessica

家人同遊
讚好：職員與服務
Las habitaciones están descuidadas, la maquina de waffles se pega
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Jessica, Lamentamos escuchar que su experiencia no estuvo a la altura de sus expectativas. Agradecemos sus comentarios y los trasladaremos al equipo correspondiente para futuras mejoras. Su retroalimentación es muy valiosa para nosotros.

2/10 很差

Travis

家人同遊
不滿：整潔度、設施服務和住宿狀況
The building needs to be closed down. They had major water damage, and the building shows signs of neglect rather than attempts to genuinely fix it. I suspect the owners have tried to cover up the problems with the building multiple times already. Bathroom faucet handle was broken, there was a hole in the wall, mold on the ceiling and walls, curtains had water damage, mildew smell in the stairwell, etc.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Travis, We appreciate your feedback and take all guest concerns seriously. We encourage guests to reach out to our management team with any issues during their stay. Our team is dedicated to addressing and resolving any maintenance concerns promptly to ensure a comfortable stay for all guests. Thank you for bringing these matters to our attention.

6/10 一般

Kendrick

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Kendrick, We are delighted to hear that you chose to stay at our hotel and we hope you had a pleasant experience. If you have any further feedback to share, please don't hesitate to reach out to us. We value your input and would love to ensure your future stays are exceptional.

8/10 不錯

Roy Edward

於 2024 年 3 月住了 2 晚
Manager 於 2024年4月4日的回應
Hello Roy Edward, We appreciate you choosing our hotel for your stay! If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!

2/10 很差

Pete

不滿：整潔度、職員與服務和住宿狀況
I came up to property and it looked very damaged and an unsafe structure. Walked in and checkin went ok. Went to 3rd floor and OMG what a disaster. Looked like I walked into a tornado ridden disaster. Dirty floor and debris and construction everywhere. I got into my room, tv didn’t work, roaches everywhere, bathroom commode had no running water and hairs all over the bed. The floor looked and felt like it was gonna cave fall under. I called front desk over and over and no answer. I checked out in the AM and I told man about all my issues expecting credit or a refund and all he said sorry we are currently remodeling! Worst hotel on the face of this earth! Horrendous!!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Pete, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 一般

Pedro

親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Hotel is conveniently located near everything. Location is being remodeled, so when we arrived we weren’t sure if the hotel was open. Staff was friendly. Rooms are a bit dated but was priced accordingly.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Pedro, We appreciate your feedback regarding our convenient location and friendly staff. We apologize for any confusion caused by our ongoing renovations. Our team is working on improving our facilities to enhance guest experiences. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 優異

Jaime

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Jaime,We are thrilled to hear you enjoyed your stay with us! Please do not hesitate to reach out to us directly if you have any further comments or suggestions. We look forward to welcoming you back soon!

2/10 很差

Kadesha

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello Kadesha, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay.

8/10 不錯

Shante

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月17日的回應
Hello Shante,We're delighted to hear you had an enjoyable stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 很差

Emily

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Roaches everywhere
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日的回應
Hello Emily, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 一般

Jennifer

讚好：住宿狀況
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月9日的回應
Hello Jennifer,We hope you had a pleasant stay at our hotel. Should you have any feedback to share, please do not hesitate to reach out to us so we can address any concerns. We look forward to welcoming you back in the future!

4/10 欠佳

Cody

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Cody, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us directly so we can address them promptly.

4/10 欠佳

James

伴侶同遊, 商務旅客
不滿：整潔度和住宿狀況
Building under construction, needed to be informed before stay
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日的回應
Hello James, We apologize for any inconvenience caused by the construction work. We appreciate your feedback and will strive to better communicate such details in the future to enhance our guests' experience. Your input is valuable to us in improving our services and facilities.

2/10 很差

Raymond

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The place was under construction when we stayed there, and it should’ve been condemned. Construction materials, everywhere, drywall dust, through the whole building, black mold in the bathrooms, stains in the carpet, broken glass in the parking lot, completely unbelievable. Filthy and disgusting. I’ve stayed in $39 a night. Hotels that were twice as nice and clean. Stay away!
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月29日的回應
Hello Raymond, We apologize for any inconveniences you experienced during your stay with us. Your feedback is valuable and will be shared with our team for improvements. Please contact management directly to address any further concerns you may have. Thank you for bringing these issues to our attention.

4/10 欠佳

James

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The property was in remodeling
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月29日的回應
Hello James, We apologize for any inconvenience caused by the remodeling during your stay. We appreciate your understanding as we work to enhance our facilities for future guests. Feel free to share any feedback with our management team for further improvement.

2/10 很差

Valerie

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
i came here bc they had a indoor pool and other amenities and there all shut down but they fail to mention that to me as well as walking into roaches in my room , tub dirty and rusty i want a full refund
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Valerie,We're sorry to hear about your experience and appreciate your feedback. Ensuring a comfortable stay for our guests is our priority, and we will address your concerns with our team. For further assistance, please contact our management team directly. Thank you for bringing this to our attention.

2/10 很差

Josue

家人同遊
不滿：整潔度和住宿狀況
This is the worst hotel ive stayed in. There were syringes on the light s in the restroom. The tub was dirty and the shower pole was held together by electrical tape. There were roaches all over and the pillows and sheets were old.never staying there again. I dont recomend it
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月22日的回應
Hello Josue, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 欠佳

Andrea

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Next
Gross
於 2024 年 1 月住了 4 晚
Manager 於 2024年2月22日的回應
Hello Andrea, We're sorry to hear that your stay did not meet your expectations. We appreciate your feedback and encourage you to contact our management team to address any concerns you may have. Your comments will help us improve for future guests.

6/10 一般

Andres Nava

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
What i didn't liked was its seems very old, all furniture is very damaged, sofa seat was old and ripped, sheets had cigarette holes, bath tub was rusty and toilet seat was lose and hallway smelled like cigarette smoke.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月21日的回應
Hello Andres Nava, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Our team will address your concerns to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

4/10 欠佳

Haley

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月22日的回應
Hello Haley,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to provide more details about your stay so we can address any issues you encountered. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 很差

Jesse

家人同遊
不滿：整潔度、設施服務和住宿狀況
Had a water leak everywhere previously, the ceiling was falling down. Dirty water in the lights, the place stunk.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月21日的回應
Hello Jesse, We appreciate your feedback and apologize for any inconvenience caused during your stay. Please reach out to our management team directly to discuss your experience in more detail. Your comments will help us improve our services for future guests.

4/10 欠佳

Timothy

讚好：職員與服務和客房舒適度
Sad old hotel, being remodeled.
TV remote missing, they could not replace. Pool and Gym closed until further notice. Ice machine did not work.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月19日的回應
Hello Timothy, We apologize for the inconvenience with the TV remote, pool, gym, and ice machine during your stay. Your feedback has been noted, and we will address these issues promptly. Please feel free to reach out to our management team for further assistance or to discuss your concerns.

8/10 不錯

Karol

親子同遊
讚好：整潔度、職員與服務和設施服務
I love that they are pet friendly. The staff is very help full towards visitors needs.
於 2024 年 2 月住了 7 晚
Manager 於 2024年2月17日的回應
Hello Karol,Thank you for your kind words about our pet-friendly policy and our helpful staff. We truly appreciate your positive feedback and it was our pleasure to accommodate your needs during your stay. We look forward to welcoming you back in the future for another enjoyable experience.

6/10 一般

Nancy

寵物同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The first thing i saw when i entered my room was a big roach crawling across the floor. This was after i had to walk back to the front desk to get the clerk to open my door because the key didn’t work. Later i had to ask him to come back because the TV was not working. Then i found that i had to manually stop the toilet from continuing to run every time i flushed it. I had chosen this site because of the low rate they offered. I guess i should have remembered that you get what you pay for. On the brighter side, the hotel was obviously upgrading the bathrooms and making other improvements.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Nancy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.