Vernon County Holiday Rentals

"No customer service, awful"

"Room was clean. Staff was pleasant. "

"If I could rate it zero stars, I would. I have never had such a horrible experience before. Upon arrival, I was already hesitant due to the junk next door (directly next to the driveway) and the nonstop barking dogs. Tried to brush it off. Went into the home immediately hit with the smell of mold trying to be covered by an enormous amount of air freshener. Upon walkthrough, I and my friend almost fell through the living room floor. It was rotted and falling in. I contacted the host and asked if they were aware of the living room floor. I was met with a hostile reply of something along the lines of the floor is fine if you don't like it stay somewhere else. I then replied and asked for them to contact me as the floor was not fine. The host then told me she has video of me jumping on the rotted floor. I was not jumping and have video and photo proof of everything I claimed. I contacted customer service and the host had to refund me after fighting me on it and it getting escalated to the care team. She ruined my birtbday weekend by lying and threatening me. Not only is the host unprofessional and rude, the house is unsafe. Highly recommend avoiding this home and host. "

"The beds were very comfortable. Air conditioning worked fine. Hot water was good and hot. Breakfast was mediocre. TV was hard to figure out, just trying to find regular channels. So had to watch streamed channels. After watching a few minutes, it shut off. Then the TV just quit working altogether. Couldn't get it to turn on for remainder of stay. Grr. The password for the free Wi-Fi did not work. Grr. The key cards worked sometimes, sometimes not. Had to try 3-5 times to get it to open the door."

"Within the first five minutes of entering the room I killed a spider on the wall and an unidentified bug on my bed."

"I wish the breakfast room would offer cold options for early departure, such as, yogurt, bagel, sweet roll. We needed to be on the road by 6, and you don't have anything out until 7."

"Worst smelling hotel room I’ve ever stayed in. Horrible mildew/musty/moldy type smell was over powering as soon as I opened the door to the room. At $229 for one night I expected much better"

"Clean, comfortable, good value for the price."

"The sheets had a stain. The tub had holes in it. "