I did not get what I paid for. I paid 2450 taka for the room. First, they gave me a small room with no dressing table, mirror, hanger in the bathroom, shower, or water heater. Then they gave me another room with an AC that did not work properly and a water heater line that was not connected to the shower. The manager/owner's behavior was bad. They tried to cover up their fault.
真实旅客
2024 年 10 月入住 1 晚
2/10 糟糕
Diptish
与家人出行
2024 年 6 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Worst
Diptish
2024 年 6 月入住 1 晚
2/10 糟糕
Diptish
与家人出行
2024 年 6 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Worst
Diptish
2024 年 6 月入住 2 晚
6/10 一般
Farzana
2024 年 5 月 2 日
满意:住宿条件和设施
不满意:清洁度
Average
Farzana
2024 年 4 月入住 14 晚
6/10 一般
Neetesh
商务旅客
2024 年 3 月 13 日
It is ok
Neetesh
2024 年 3 月入住 1 晚
2/10 糟糕
Mohammed
商务旅客
2024 年 2 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Mohammed
2024 年 2 月入住 3 晚
10/10 超赞
Md Tanvir
与家人出行, 团体旅客
2024 年 2 月 2 日
满意:员工和服务
不满意:住宿条件和设施
Md Tanvir
2024 年 1 月入住 1 晚
2/10 糟糕
MD
团体旅客
2024 年 1 月 23 日
不满意:员工和服务、服务设施、住宿条件和设施
It was an awful experience stay at Rezala Restaurant Catering and Residence. The staff was rude, disrespectful, and trustworthy! I showed them the receipt for my reservation, the total amount I paid for two nights, but they did not accept it. After the first night they stay forcing me to pay double amount in cash though I already paid for it. Finally, they give me condition if I wanna stay second night I must have to pay extra 2000 taka otherwise I have to leave. As I mentioned above I already paid for two nights but they don’t care they said they did not get money from Expedia, they don’t do the business with Expedia which was completely lied. However, I decided not to stay in this location anymore. I emailed to Expedia and ask for the remaining credit.
So, this was so embracing, most unpleasant experience in Rezala. I recommend to others before reserve your room here or any other hotel please read the customer reviews then decided where you should booked our hotel. I will Never recommend for this Rezala Residence!!!!