Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Nicolas
2024 年 2 月入住 2 晚
2/10 糟糕
Neully Flore
2024年01月8日
不满意:清洁度、员工和服务、住宿条件和设施
Neully Flore
2023 年 12 月入住 7 晚
10/10 超赞
Kalesiboh
与家人出行
2023年12月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are very polite and nice
Kalesiboh
2023 年 12 月入住 8 晚
2/10 糟糕
Louis
2023年09月23日
Louis
2023 年 9 月入住 1 晚
6/10 一般
Jeff
与配偶出行
2022年11月22日
不满意:住宿条件和设施,员工和服务
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner