Douglassville hotels from HK$404

"The hot tub was out of order, and this was one of the main reasons I booked at this hotel. It would be great if the website could indicate when amenities that are promised are not available. Additionally, the hotel reception was not really friendly. The lady who checked me in seemed annoyed. She wasn't rude, but not very welcoming. I called the hotel desk later to request a blanket for the pull-out bed, since there was not one provided in the room. I had to call three times before anyone picked up and then when she answered, she said please hold. I held for several minutes before hanging up. We never got the blanket. Only one elevator was working. I did not try the breakfast or bar and grill, so no comments on that, other than the seating area looked nice. The room was clean, but the wifi signal was weak and kicked me offline or out of the show I was watching. "

"We had fun swimming with our great-grandkids in the pool, and the breakfasts were amazing! "

"Yes"

"Very outdated. Terribly uncomfortable bed. Arrived at 1:30 am after a long drive and keys assigned to our room didn’t work. Got new room. Asked hotels.com 4 days prior to arrival (and every day up until check in) to cancel for refund and they allegedly called the property who never answered to confirm refund. I got an email less than 4 hours after I checked in (in the middle of the night) that the option was removed bc I checked in. They couldn’t get a hold of the hotel over a 4 day span, but did *in the middle of the night* less than 4 hours after I checked in. "

"Parking was easy, room was clean, bed was comfortable and the whole family enjoyed breakfast. "

"Quite, clean and great location "

"The property was very clean and managed well, and the staff were very friendly and helpful."

"Nice stay and all staff were pleasant !"

"Gtrat"