迈阿密市中心海格特独立

"I don't know why. The guest rooms haven't been cleaned at all."

"冷气的杂音大到无法入睡"

"不错"

" ⸻ The hotel facilities are clean and comfortable. The lobby provides hot tea, iced water, and coffee throughout the day, which is a nice touch. The room was clean and well maintained, and the double-bed room actually has two large beds, which is more than sufficient for a family stay. However, the check-in process was poorly organized, which significantly affected our experience. We arrived at 11:00 a.m. and understood that check-in starts at 3:00 p.m., so we registered in advance and left our phone number after being told we would receive a call when the room was ready. We returned to the hotel around 2:00 p.m. and waited until 3:00 p.m., but no one contacted us. The check-in line kept getting longer, and only after asking did we find out that we had to line up again from the beginning. As a result, we didn’t receive our room key until around 4:00 p.m. Ironically, guests who arrived at 3:00 p.m. were checked in earlier than we were, even though we had registered at 11:00 a.m. This indicates poor front desk management. A simple number-based system—issuing numbers based on arrival time and calling them starting at 3:00 p.m.—would easily solve this issue. Unfortunately, such a small operational problem greatly worsened the overall check-in experience."

"非常好！"

"房间整洁，员工礼貌，很好。"

"不好"

"Very nice "

"This was the worst hotel experience I've had in all my travels. I had registered as a member in the hotel's app and selected room 1813 on the 18th floor a day in advance. The room was available at the time, and the number was very meaningful to us. But when we arrived at the hotel, the front desk told us that someone had already checked in and arranged for us to go to a room on the 5th floor facing the street. The room was not well soundproofed and was noisy all night long. We didn't sleep well at all."