Sydney Duff Street Reserve Hotels

"We stayed here for 12 nights and thought the rooms and facilities were perfect for our needs. Breakfast was also tasty. The location was spot on, right by the metro and nearby some takeaway restaurants and one metro stop from lots of shops. The staff were most helpful when we needed to add on a night due to our flight being cancelled. We had a great view and apartment was spacious, clean and bed was super comfy. My only comments would be it would be handy if something was provided so you could dry your washing (like an airer), there isn’t much space for clothes and it can get quite noisy with traffic but earplugs sort that out. Overall excellent stay and would highly recommend. "

"Clean and spacious, quiet location and walking distance to and from the shopping centre; reason for a rating of 3 is the hidden charge deducted from the hold fee of $50; I was not notified about what the deduction was for as we did not consume any product from the bar fridge; but overall, the hotel is a nice property and good value for money"

"Good location for my purposes. Lack of any onsite restaurant was disappointing"

"Quiet and comfortable "

"Rooms are comfortable. Very neat and tidy. Awesome staff and the restaurant was amazing. Recommend the long Island teas."

"Room was clean. Service excellent. Loved the fact that it had a good third bed for my son. PArking was great. Just a bit noisy from the pub downstairs but that is understandable and it is not a complint."

"The beds were extremely uncomfortable rock hard and the pillows were the opposite completely soft. It’s actually really disappointed with the beds unexpected from a crown Plaza."

"We recently stayed at Nesuto Apartment Hotel Pennant Hills for 7 nights. While the apartment itself was spacious and the rooms were a good size for our stay, there were several issues that impacted our experience. Unfortunately, our room was not serviced at all during the week. Towels were never changed, and we had to call and request clean ones while the used towels remained on the bathroom floor for the entire stay. This was disappointing and not what we expected from a hotel stay. The windows were locked, which meant we had no access to fresh air or ventilation. Additionally, the dishwasher was dirty upon arrival. The buttons were visibly filthy and could have used a proper disinfectant clean to remove the built-up grime. On a positive note, although reception calls are directed through a call centre, the response to our requests was prompt once we made contact. Overall, the apartment was comfortable in terms of space, but improvements in housekeeping and cleanliness would significantly enhance the guest experience."

"I did not like how they photocopied my credit cards and my drivers license also room was small, toilet was up against the sink, and was too close to the train tracks "