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关于博尔兰洛奇酒店的点评

3 out of 5
博尔兰洛奇酒店
31-33 Boreland Road, Inverkeithing, Dunfermline, Scotland

点评

6.0
10 分 - 超赞。32 条好评，共有 215 条点评" "
8 分 - 还可以。54 条好评，共有 215 条点评" "
6 分 - 一般。49 条好评，共有 215 条点评" "
4 分 - 很差。39 条好评，共有 215 条点评" "
2 分 - 糟糕。41 条好评，共有 215 条点评" "

6.4/10

清洁度

6.6/10

员工和服务

6.8/10

服务设施

5.8/10

住宿条件和设施

7.0/10

环保

点评

2/10 糟糕

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度

8/10 还可以

Lysiane

2022 年 7 月入住 1 晚

10/10 超赞

Rob

2022 年 7 月入住 1 晚

10/10 超赞

Warren

2022 年 7 月入住 1 晚

6/10 一般

Azareth

2022 年 6 月入住 1 晚

6/10 一般

Peter

不满意：清洁度、员工和服务、住宿条件和设施
Knock hill visit
I found that the property was in need of some major TLC paint peeling off the ceiling mould in the shower marks on the quilt I was informed that there was no breakfast with my room and not offered when booking in and not near any amenities
2022 年 6 月入住 2 晚

6/10 一般

Mary

不满意：客房舒适度
On booking to stay at the hotel we thought breakfast was included but we're disappointed on a arrival to find it was not. The bed was very hard
2022 年 6 月入住 2 晚
Sav 于 2022年06月22日 的回复
We do not serve breakfast anymore and if we did it has always been an extra . Not sure why you thought it was free . We say we do not serve breakfast at the hotel . Locally you Can buy takeaways bring back as a free option . Sorry re your disappointment

4/10 很差

Sharon

与家人出行
不满意：住宿条件和设施，清洁度
Complete overhaul needed
Clean towels and bedding and a comfy bed are the positives, disgusting black mould in the shower definitely a negative. The hotel needs a complete overhaul
2022 年 6 月入住 1 晚
Sav 于 2022年06月14日 的回复
Glad everything was clean linen et . Will look into the shower . Thanks for your feedback Sharon

6/10 一般

Juliana

与配偶出行, 商务旅客
满意：员工和服务，清洁度
Quando chegamos no hotel, o quarto não tinha sido reservado. Eles não estavam nos guardando. Não sei se o problema foi deles ou do site de reserva. O quarto que passamos a primeira noite sofre bastante com barulhos, pois fica na subida do segundo andar e quando passam por escada e porta, o chão e a porta fazem barulho.
2022 年 5 月入住 2 晚

10/10 超赞

Mark

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Five star ☆☆☆☆☆
Lovely stay very friendly staff will definitely stay again
2022 年 5 月入住 1 晚
Sav 于 2022年07月13日 的回复
Thank you

6/10 一般

Anna

2022 年 3 月入住 3 晚

4/10 很差

Paul

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t bother
Terrible property needs complete refurbishment
2022 年 3 月入住 2 晚
sav 于 2022年03月19日 的回复
sorry we did not get it right for you , wish you had spoke to us at the time .Thanks for your feedback

8/10 还可以

Shaun

2022 年 2 月入住 1 晚
sav 于 2022年03月19日 的回复
thank you glad you enjoyed your stay

2/10 糟糕

Mhairi

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 1 晚
Sav 于 2021年10月5日 的回复
Error on review score

2/10 糟糕

Joanne

不满意：清洁度、住宿条件和设施、客房舒适度
Got to the hotel, self check-in which was fine. Walked along the corridor, through a door down some stairs, holes in the walls, along a corridor, opened the door & the stech of urine was absolutely disgusting. Picked bags back up & walked out.
2021 年 9 月入住 2 晚
Sav 于 2021年09月28日 的回复
You checked in hours after reception closed We refunded you Saturday . This was a good will gesture . Not sure how to respond but we disagree

4/10 很差

Ryan

与家人出行
不满意：客房舒适度
worst bed ever. Was not told that breakfast was between 7-7:30 so got there at 8 to find it closed. Was very disappointed.
2021 年 9 月入住 1 晚
Sav 于 2021年09月16日 的回复
We do t serve breakfast at this hotel ? A bit confused how to respond

6/10 一般

Thomas

满意：清洁度
Looks better on website Didnt like nobody at reception Room small bathroom very small To boil kettle had to be a bit of a contorsionist as electric cord not long enough to reach shelf
2021 年 9 月入住 2 晚
Sav 于 2021年09月13日 的回复
Hi we gave you a phone number and check in detail with self check in prior to your arrival . Reception is covered up till 8.30 pm . Kind regards Sav

10/10 超赞

Joma

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 3 晚
Ssv 于 2021年09月6日 的回复
Thank you so much

8/10 还可以

A R

团体旅客
2021 年 8 月入住 1 晚
Sav 于 2021年09月17日 的回复
Thsnk you for your feedback

10/10 超赞

Martin

满意：员工和服务，清洁度
Great value, good tv, parking and wifi
2021 年 8 月入住 1 晚
Ssv 于 2021年08月27日 的回复
Thank you glad you enjoyed your stay

6/10 一般

Colin

满意：清洁度
2021 年 8 月入住 1 晚
sav 于 2021年08月16日 的回复
Hi Colin we hop,e everything was fine with your stay Regards Sav

8/10 还可以

William

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and friendly
2021 年 8 月入住 3 晚
Sav 于 2021年08月7日 的回复
That’s nice to hear you had a good stay

10/10 超赞

Nicolle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel was spotless and the staff was lovely and very helpful.
2021 年 8 月入住 1 晚
Sav 于 2021年08月6日 的回复
Thank you so much we loved having you stay

8/10 还可以

Lewis

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2021 年 7 月入住 1 晚
Sav 于 2021年08月4日 的回复
Thank you Lewis

2/10 糟糕

Alan

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Will never book again
Was booked for staff but on entering the room they reported the very poor state of cleanliness and even reported what appeared to be blood stains on the mattress No alternative room was available so they left and found another hotel
2021 年 7 月入住 3 晚
Sav 于 2021年07月14日 的回复
I am unaware of this so unsure how to respond . Our other reviews do not reflect this Please can you call me so I can identify your booking Management team

8/10 还可以

ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bang for your buck...
Nice well presented and rooms are worth what you pay for them.
2021 年 7 月入住 1 晚
Ssv 于 2021年07月13日 的回复
Thank you . We take feedback seriously snd are happy you enjoyed your stay . Regards Sav

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lone male traveller
Good basic accommodation at a reasonable price. Decor is a little dated and shower could do with regrouting but nothing horrendous. Staff very pleasant and helpful. Great chippy just up the road and 10 mins stroll from thd harbour.
2021 年 6 月入住 1 晚
Sav 于 2021年06月24日 的回复
Thank you very much Please come back soon

8/10 还可以

RICHARD

与家人出行
满意：清洁度、员工和服务、客房舒适度
Alright
Had a suite with 2 bedrooms and a conservatory Would have liked access to garden but conservatory had no outside door
2021 年 6 月入住 1 晚
Sav 于 2021年06月15日 的回复
Thanks for your review Just to the right of your room is access to the gardens . Thank you for your review glad you enjoyed tour stay

8/10 还可以

Ryan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very kindly had a room upgrade free of charge Clean and tidy and done the job Thank you
2021 年 6 月入住 1 晚
Sav 于 2021年06月10日 的回复
Thank you for your positive comments

8/10 还可以

Geoffrey

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy self book in Room upgrade Just what I need Nice hot shower just what I after a night shift
2020 年 12 月入住 4 晚
Sav 于 2020年12月22日 的回复
Thank you glad you enjoyed your stay

6/10 一般

Lesley

满意：客房舒适度
I think outside of room the doors need a bit of TLC not very nice but overall nice stay basically you get what you paid for and I would definitely stay again
2020 年 11 月入住 4 晚
Sav 于 2020年11月10日 的回复
You made a mistake with the score and we’re going to update it . Just waiting approval

10/10 超赞

Nicola

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚
Sav 于 2020年11月10日 的回复
Thank you so much for your review appreciated

10/10 超赞

Ruairidh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy and cosy
It was very pleasant and was perfect for what I needed.
2020 年 10 月入住 2 晚
Sav 于 2020年11月10日 的回复
Thsnk you for your review

10/10 超赞

Harrison

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed my stay
Room was nice. Great price. I booked for the following weekend.
2020 年 8 月入住 2 晚
sav 于 2020年09月30日 的回复
thanks you for you comments we loved having you to stay

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is good value for price and it’s a nice little hotel in a quiet area the hotel was clean and the the service was good so I’m glad I booked it.
2020 年 8 月入住 1 晚
sav 于 2020年09月30日 的回复
thanks you for you review we enjoyed having you to stay

8/10 还可以

Jim

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
comfortable and reasonably priced
2020 年 8 月入住 1 晚
sav 于 2020年09月30日 的回复
thanks for your review appreciated

10/10 超赞

Tanya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
sav 于 2020年09月30日 的回复
many thanks glad you enjoyed your stay

10/10 超赞

Nicola

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 1 晚

8/10 还可以

Deniz

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 7 晚

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2020 年 1 月入住 2 晚

8/10 还可以

真实旅客

商务旅客
满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Fine, if you're not too fussy.
Convenient base for Edinburgh. Hotel decor is rather tired in places, but room was clean, warm and comfortable.
2019 年 11 月入住 2 晚

10/10 超赞

murray

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 3 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff. Continental breakfast was a little light on choice.
2019 年 11 月入住 2 晚

6/10 一般

Susan

满意：员工和服务，清洁度
不满意：客房舒适度
Winter night stay
It’s a Great location with very kind and helpful reception staff however the room was cold and the central heating did not switch on until about 8pm. The reception staff were unable to override this but leant me a small fan heater. I didn’t use the shower in the en suite as that room remained cold even when the central heating finally switched on. Having said that, the bed was very comfortable and the dining room is gorgeous with Rennie MacIntosh style windows.
2019 年 11 月入住 1 晚

10/10 超赞

NADEZDA

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super
2019 年 10 月入住 1 晚

8/10 还可以

Steve

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceeded my expectations
For the price I paid, it was perfect, and exceeded my expectations.
2019 年 10 月入住 1 晚

4/10 很差

Isobel

2019 年 9 月入住 2 晚

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度
Nicht zu empfehlen. Heruntergekommen und dreckig. Einzig die Nähe zum Flughafen Edinburgh ist positiv.
2019 年 9 月入住 1 晚

4/10 很差

真实旅客

与家人出行, 与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
I didn’t like it, it smells bad, the carpet is very old, staff not friendly. I stayed for 6 hours sleep before a flight but not worth it the price
2019 年 9 月入住 1 晚