「Très très gros problème de salubrité. La salle de bain n avait de VMC. Résultat toute la buée refluait dans la chambre. Le sol de ce fait a été détrempé toute la nuit, les miroirs pleins de buée, les vêtements humides..... Le problème était le même pour les autres chambres de l'étage en rez de sol où nous étions. La direction de l'hôtel était parfaitement au courant. La réception nous a fait sans aucune protestation 20% de réduction comme aux autres clients. Pour avoir plus le gérant devait nous...
「On arrival to the hotel. We stood there for almost 8 mins before the girl acknowledged us. Was on the phone
Finally came out , we were told to come back as check in was not until 3 pm. Realizing we were only a hour early we left and returns back just after 3 pm told our room was not ready.
As we sat and waited in the lobby others also arrived they got their rooms only to come down and say their room was not clean. Over heard the cleaning staff and desk staff discuss how rooms were signed...
「Beautiful view of the waterfront and easy access to the boardwalk.
The reception staff clearly lacked training on customer service in a hospitality environment - unwelcoming and unfriendly.
The hotel was in desperate need of updating.
Parking was challenging with limited spaces for the number of guests.
Self service laundry was very limited given the number of guests and travellers - we had to use a laundromat in Baddeck.
Very disappointed for the high price paid for two nights. We...