Banyan Tree East China hotels

"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere. What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction. Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou! "

"Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional "

"Excellent hotel with great buffet breakfast and very friendly hotel staff"

"Very comfortable. Upgraded room. Super spacious. Service good, food choice excellent. Very busy in restaurant. Enjoyable stay if only for one night "

"Excellent location on the lake. Third time staying at this location. "

"Beautiful rooms, helpful support from staff, excellent breakfast. "

"Mike 张 is excellent!"

"It’s a great experience to stay there."

"Magnificent views. Excellent breakfast."