This so-called “resort” was an absolute disappointment from start to finish. The property is nothing like what is advertised, what we arrived to was a run-down, poorly maintained hotel that felt semi-abandoned.
The room smelled awful upon arrival, and airing it out was impossible because the ceiling fan was broken. We requested for it to be fixed, but no one ever resolved the issue. To make matters worse, the mosquito net on the window had a large hole in it, making it useless. Housekeeping was supposed to be daily, yet we had to request it and leave our key for the day. When we returned, instead of actually cleaning, they had placed an air purifier with a strong chemical smell to mask the awful stench.
What was truly disturbing, was the staff went through our belongings. They unpacked and folded clothes from our backpack and even sorted through part of our suitcase—bags we had intentionally tucked away. This is a complete breach of privacy and utterly unacceptable.
The room was advertised to have an in-room safe—this did not exist. Also advertised to be non-smoking except for designated areas, yet every spot we tried to sit at had smokers, including near the restaurant. The restaurant was terrible, the daily breakfast was limited. We were rudely woken up after 9:30pm by a bartender who forgot to get a bill signed from 6pm. Rang doorbell constantly. Totally unprofessional.
The staff were indifferent & unhelpful. Every request we made was ignored. Absolutely ripped off.
