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埃爾金 I-90 凱藝酒店的評價

2.5 out of 5
埃爾金 I-90 凱藝酒店
500 Tollgate Rd, Elgin, IL

評價

7.8

不錯

10 分評分，優異；803 則評價中有 282 則" "
8 分評分，不錯；803 則評價中有 292 則" "
6 分評分，一般；803 則評價中有 125 則" "
4 分評分，欠佳；803 則評價中有 56 則" "
2 分評分，很差；803 則評價中有 48 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

YONG KENG (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
悠闲放松的旅程OK
悠闲放松的旅程OK，希望有往返shoping mall的酒店巴士。

6/10 一般

Anayeli

多人同遊
讚好：設施服務和住宿狀況
不滿：整潔度
Floors on the 3rd floor where super sticky not sure if they were just dirty. But kind of gross to walk on
於 2024 年 5 月住了 1 晚

10/10 優異

Otilio

於 2024 年 5 月住了 1 晚

6/10 一般

Jennifer

家人同遊
讚好：整潔度和職員與服務
We stayed in room 225, the deadbolt would not move to the lock position and the swing “chain” did not have the piece that connects to the door. We ended up positioning the chair in the doorway so it would block the door from being opened. The window would not close all the way to be able to lock it and we could hear road and weather noise.
於 2024 年 5 月住了 1 晚

10/10 優異

Adalgisa

於 2024 年 4 月住了 3 晚

2/10 很差

Vincent

不滿：整潔度、職員與服務和住宿狀況
First room we went in our double lock was broken. The next room he gave us had only one bed when we asked for two so it was a very big haste to get checked in. The hotel hallways smell and the hotel seems unsanitary. Our phone is broken in the room.
於 2024 年 4 月住了 1 晚

10/10 優異

Djeddy (Bridgeport)

讚好：住宿狀況
於 2024 年 3 月住了 1 晚

6/10 一般

ELIAS

於 2024 年 3 月住了 6 晚

10/10 優異

Alonzo

於 2024 年 1 月住了 1 晚

10/10 優異

Mohamed

於 2024 年 2 月住了 1 晚

4/10 欠佳

Bonnie

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Our room is clean, comfortable and warm. Front desk staff was not so friendly. He never volunteered any info on breakfast hours or room number etc…. Good thing room # was on our key and breakfast hours were posted. Whatever happened to being hospitable in this kind of establishment.
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the price.
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Dawn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚

8/10 不錯

Tom

讚好：整潔度和職員與服務
於 2024 年 1 月住了 7 晚

8/10 不錯

Dawn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚

2/10 很差

Mark

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 14 晚

10/10 優異

Muhammad

商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Value For It's Price
Good Value For It's Price
於 2024 年 1 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
GM 於 2023年12月27日的回應
Thank you for submitting your rating. On behalf of the entire staff, we apologize for failing to meet your expectations. We hope you will give us another opportunity to host you in the future, so that we may leave you with a better impression of our hotel.

10/10 優異

Baldo

於 2023 年 12 月住了 1 晚

10/10 優異

Drew

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月27日的回應
Drew, we thank you for your great rating. We strive to provide the best guest experience and we are excited to hear that we exceeded your expectations during your most recent stay. We hope to see you again soon!

4/10 欠佳

Ruben

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2023 年 12 月住了 1 晚
GM 於 2023年12月27日的回應
Ruben, we appreciate your rating and are so sorry that you were not able to rate us a 5. Please during your next stay, let us know how we can make it more enjoyable. See you soon!

8/10 不錯

Emmanuel

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Esta bonita , solo que las puertas tienen separacion y no estan hermeticas
於 2023 年 12 月住了 1 晚
GM 於 2023年12月27日的回應
Thank you, Emmanuel, for your great review. We are happy that you enjoyed your stay, and apologize that the doors were not as tight as you prefer. We hope to see you again soon!

10/10 優異

Shannon

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 8 晚
GM 於 2023年12月27日的回應
Thank you so very much, Shannon, for your perfect rating! It was a pleasure hosting you here at the Quality Inn Elgin I-90, and we can't wait to welcome you back!

6/10 一般

Omar (Streamwood)

於 2023 年 12 月住了 1 晚
GM 於 2023年12月27日的回應
Omar, we thank you for staying with us and sharing your experience. We hope to welcome you back soon, and please let us know what we can do to earn 5 of 5 during your next stay!

4/10 欠佳

Megan

Kathleen is what I thought it should be. We asked for an extra pillow and extra blanket the first night we didn’t get any because there weren’t any clean at all the second day. We asked for a couple extra towels because we only had one towel piece no washcloths. One towel and one washcloth, but there were two of us we should’ve received two washcloths. It just wasn’t a great experience. It wasn’t that clean when we first checked in to our room there was a tea bottle underneath the leg rest of the chair.
於 2023 年 11 月住了 2 晚
GM 於 2023年12月27日的回應
Megan, we are so very sorry for failing to meet your expectations, especially with cleanliness. We will use your feedback with our staff to ensure this doesn't occur in the future. We hope to have an opportunity to properly host you in the future.

10/10 優異

Randall

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
GM 於 2023年12月27日的回應
Thank you, Randall, for staying with us. We are elated to exceed your expectations during your stay. We can't wait to welcome you back when your travels bring you into the Elgin area again!

6/10 一般

Stephen

讚好：職員與服務
不滿：整潔度
I would not come back, it seems to be filled with homeless people.
於 2023 年 11 月住了 1 晚
GM 於 2023年12月27日的回應
Stephen, thank you for staying with us and submitting your review. We strive to provide the best experience for all of our guests, and we apologize if you were not met with this. We hope to have the opportunity to serve you again, and leave you with a better impression of our hotel.

10/10 優異

Edwyng

讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2023 年 10 月住了 1 晚
GM 於 2023年12月27日的回應
Thank you so much for staying with us & submitting your review. We are glad you found your stay nice & enjoyable. We look forward to welcoming you back soon!

10/10 優異

Edwyng

讚好：整潔度、職員與服務和住宿狀況
Nice place, very quiet
於 2023 年 10 月住了 2 晚

10/10 優異

Debra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fresh and clean
The young man at the front desk was very friendly. Check in was quick. The room was very clean and nice for an older hotel. It seems to have been renovated or updated. Only thing I didn't like was the sink was out in the entry by the room door instead of inside of the bathroom. The bathroom was small.
於 2023 年 10 月住了 1 晚

10/10 優異

Eva

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚

8/10 不錯

Sonya

多人同遊
讚好：設施服務和住宿狀況
Fun stay
於 2023 年 9 月住了 1 晚

8/10 不錯

Phyllis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Alize

於 2023 年 10 月住了 1 晚

2/10 很差

Catherine

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
So Dirty Can't Even Begin Should Be Torn Down
於 2023 年 9 月住了 2 晚

8/10 不錯

Jerry (Kearney)

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Nice surprise. The motel was more than I expected.
於 2023 年 9 月住了 2 晚

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

8/10 不錯

Carol

於 2023 年 9 月住了 4 晚

10/10 優異

Ross

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2023 年 9 月住了 1 晚

10/10 優異

Diane

讚好：整潔度、職員與服務和住宿狀況
Very nice place. Pillows are very small but overall a good place to stay
於 2023 年 8 月住了 1 晚

2/10 很差

Georgine

家人同遊
不滿：設施服務和住宿狀況
Red flying bugs all over room.
於 2023 年 8 月住了 1 晚

8/10 不錯

Tracy

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

8/10 不錯

Luis Felipe

於 2023 年 8 月住了 1 晚

4/10 欠佳

Diane

讚好：職員與服務
不滿：整潔度和住宿狀況
The workers were really nice, however, the state of the building needs a lot of work. In our room, a bathroom ceiling light was out, the towel bar was broken off the wall, the toilet seat was broken, there were no tissues in the holder, and the tv remote did not work.
於 2023 年 8 月住了 2 晚

10/10 優異

Karen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great help
The desk staff cheerfully made sure I got a room next to the elevator as I use a walker. I was extremely grateful for her consideration. It made my stay easier. I also appreciate that I could sit on the edge of the bed and my feet touched the floor. I’m 5’1” tall and many hotel beds are too high for me to get in and out of comfortably. This is my go to hotel when in Elgin.
於 2023 年 8 月住了 2 晚

8/10 不錯

Bob

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 7 月住了 4 晚