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关于西方套房酒店的点评

2.5 out of 5
西方套房酒店
210 N Van Buren St, Enid, OK

点评

8.2

很好

10 分 - 超赞。100 条好评，共有 225 条点评" "
8 分 - 还可以。75 条好评，共有 225 条点评" "
6 分 - 一般。22 条好评，共有 225 条点评" "
4 分 - 很差。14 条好评，共有 225 条点评" "
2 分 - 糟糕。14 条好评，共有 225 条点评" "

8.0/10

清洁度

8.8/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

Judy

2024 年 4 月入住 2 晚

10/10 超赞

Gary

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

Kee Michealle

与家人出行
满意：服务设施
Room was not good,
2024 年 4 月入住 2 晚

8/10 还可以

Debra

满意：员工和服务，清洁度
Clean room Breakfast choices were very limited
2024 年 3 月入住 3 晚

10/10 超赞

louis

商务旅客
满意：服务设施，员工和服务
不满意：清洁度
cockroachs in the first room. The carpet had not been vacuumed for a while in the second room.
2024 年 3 月入住 3 晚

10/10 超赞

Amy，Cherokeeo

2024 年 2 月入住 2 晚

4/10 很差

Thomas

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Arrived at the property and was assigned a smoking room out by the pool. Got into my room and laid down for a nap before work that night and I was startled by something crawling on my face. Needless to say it was a bedbug. Immediately packed my belongings and went to the counter to report it. The staff members was kind and resigned me to a different area of the hotel. She also informed me that I was the 1st guest to start in the room after another guest was there for 1 month. Do not stay in the smoking side of this hotel.
2024 年 2 月入住 3 晚

10/10 超赞

Mary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Place to stay
Friendly clean & quite place to stay.
2023 年 12 月入住 1 晚

4/10 很差

Reagan

满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Shower had no hot water. Breakfast gave us serious stomach problems. And not enough towels. Cheapest shampoo and bar of soap I may have ever seen at a hotel.
2024 年 1 月入住 1 晚

10/10 超赞

Katy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Branden Jewell Manager 于 2024年01月7日 的回复
Katy,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid Oklahoma we would love for you to stay with us again.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My only complaint is the wifi was really bad
2023 年 12 月入住 1 晚
Branden Jewell, Manager 于 2024年01月7日 的回复
To whom it may concern,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us.

6/10 一般

真实旅客

与家人出行
满意：员工和服务
A lot of disrepair in the bathroom and around the room such as old hairdryer that works no longer stay on the wall, cracked baseboard, badly stained and cracked sink and tub, torn lamp shade. It was clean but super outdated and the towels were small, mismatched and thin. I did not feel unclean or uncomfortable, just could have began way more aesthetically appealing.
2023 年 12 月入住 1 晚
Branden Jewell, Manager 于 2024年01月7日 的回复
To whom it may concern,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again so we may improve your next stay.

6/10 一般

Chris

满意：员工和服务
不满意：清洁度
2023 年 11 月入住 1 晚
Branden Jewell, Manager 于 2024年01月7日 的回复
Chris,Thank you for your review, I have shared it with the staff and we all appreciate you staying with us.

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
tlm 于 2023年10月23日 的回复
Thank you for taking the time to rate our motel. We appreciate it so much. We hope to have you as our guest again in the near future. Thanks again!

10/10 超赞

Christin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding place for the price.
My husband and I had a fantastic weekend. This was our second time staying here while we show our Mastiffs at the Chisolm Trail Expo. The staff are super friendly and had nothing but nice things to say about our giant dogs. Room was clean. Breakfast was nice, good coffee, juice, big selection of carbs and fresh fruit (no protein). Lobby is super cute with western decor.
2023 年 10 月入住 2 晚
Branden Jewell, Manager 于 2023年10月19日 的回复
Christin,Thank you for the wonderful review and we are all glad you enjoyed your stay. We always appreciate you staying with us and we would love for you to stay with us again if you are ever in Enid again.

10/10 超赞

Shannon

2023 年 10 月入住 2 晚
Branden Jewell, Manager 于 2023年11月8日 的回复
Shannon,Thank you for your review, we really appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

8/10 还可以

robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean rooms. Outdated but good for price. Friendly staff
Branden Jewell, Manager 于 2023年10月3日 的回复
Robert,Thank you for your wonderful review. We all appreciate you staying with us and if you are ever back in Enid we would love to have you stay with us again.

8/10 还可以

Fran

2023 年 9 月入住 2 晚
Branden Jewell, Manager 于 2023年10月19日 的回复
Fran,Thank you for your review. I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

8/10 还可以

Joy

满意：员工和服务
不满意：住宿条件和设施，清洁度
I think they saved the worst rooms for Travelocity. Dead bugs on carpet, burn hole in bedspread, baseboards off and wall crumbling behind it. I chose this hotel because it had a 8.4 rating. I wouldn’t go back. Staff was extremely nice though.
2023 年 9 月入住 1 晚
Branden Jewell, Manager 于 2023年11月8日 的回复
Joy,Thank you for your review. I am sorry that the room you were assigned did not meet your expectations, we would love to try again if you are ever back in Enid.

4/10 很差

TASCHA

不满意：住宿条件和设施，清洁度
Branden Jewell, Manager 于 2023年09月9日 的回复
Tascha,Thank you for your review, I have shared it with the staff.

10/10 超赞

Guibert

2023 年 8 月入住 4 晚
Branden Jewell, Manager 于 2023年09月9日 的回复
Guibert,Thank you for your amazing review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid, Oklahoma we would love for you to stay with us again.

4/10 很差

Shawnda

团体旅客
满意：住宿条件和设施，清洁度
不满意：员工和服务
Nothing personal was rude
2023 年 8 月入住 2 晚
Branden Jewell, Manager 于 2023年09月1日 的回复
Shawnda,Thank you for your review.

2/10 糟糕

Beth

2023 年 8 月入住 4 晚
Branden Jewell, Manager 于 2023年09月1日 的回复
Beth,Thank you for your review.

8/10 还可以

JB

满意：清洁度、员工和服务、服务设施、住宿条件和设施
front desk lady went above and beyond
2023 年 7 月入住 1 晚
TM 于 2023年08月5日 的回复
Thank you for your kind comment! We value our guests and appreciate you choosing to stay at the Western Inn and Suites. Thanks again!Best Regards,Western Inn and Suites

8/10 还可以

Greg

商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The only problem I had was the hotel owner told me that I could not have overnight guests and no guests in the pool only me? Not too sure I like someone telling me I can not have a guest over night when I paid for a two person room.
2023 年 8 月入住 1 晚
Branden Jewell, Manager 于 2023年09月1日 的回复
Greg,Thank you for your review, unfortunately our hotel policy is to only allow registered guests into the pool and rooms for security purposes.

10/10 超赞

Valerie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and friendly
Staff were friendly and very accommodating
2023 年 7 月入住 1 晚
Branden Jewell, Manager 于 2023年07月31日 的回复
Valerie,Thank you for your wonderful review, I have shared it with the staff and we are all glad that you enjoyed your stay. If you are ever back in Enid, Oklahoma we would all love for you to stay with us again.

10/10 超赞

Curtis，Elk City

2023 年 7 月入住 2 晚
Branden Jewell, Manager 于 2023年09月1日 的回复
Curtis,Thank you for your wonderful review!

10/10 超赞

Eileen

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Three different desk staff members. All super nice, polite, accommodating, friendly, extra towels, bottled water directions. I would stay there again
2023 年 7 月入住 1 晚
tm 于 2023年07月9日 的回复
Thank you for this wonderful review. So very nice to have you as our guest. Enjoy the rest of your travels. Be safe and best wishes to you both.Regards,Western Inn and Suites

10/10 超赞

George，Owasso

满意：清洁度、员工和服务、住宿条件和设施
I've stayed here numerous times and the price can't be beat.
2023 年 7 月入住 1 晚
TM 于 2023年07月7日 的回复
Thank you for such a positive review. As always, it is a pleasure having you as our guest. We are honored that you have chosen our motel when you are in town. Best Wishes and Happy Travels,Western Inn and Suites

6/10 一般

Laura

与家人出行, 带宠物出行
满意：员工和服务，清洁度
Pool was closed when decided on this property was mainly for pool
2023 年 6 月入住 3 晚
Branden Jewell, Manager 于 2023年06月14日 的回复
Laura,Thank you for your review, I have shared it with the staff and we are working on any issues you may of had. If you are ever back in Enid we would love for you to stay with us again.

6/10 一般

Mary Lou

不满意：住宿条件和设施
Hot water was just warm. Noise in bathroom wall during night.
2023 年 6 月入住 1 晚
Branden Jewell, Manager 于 2023年06月14日 的回复
Mary,Thank you for your review. I have shared your review with the staff and will be checking on any issues you may have had. If you are ever back in Enid we would love for you to stay with us again.

2/10 糟糕

Michael

与家人出行
不满意：住宿条件和设施，清洁度
Dirty & Old
The hotel has false advertisement, The pictures on the website make it look modern with a beautiful pool, Well the place is old and dirty and the pool was green. I don’t think the picture of the pool on the website was even the old green pool that they have!
2023 年 5 月入住 4 晚
Branden Jewell Manager 于 2023年06月3日 的回复
Michael,Thank you for your review, I have shared it with the staff. We all appreciate you staying with us, we are constantly improving and working towards a great hotel.

6/10 一般

Laura

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
The room was very clean, bed comfortable and pillows fluffy, good layout and great water pressure in shower! The advertised breakfast was a fluke. Just cereal, waffles, packet grits and oatmeal, juice, coffee, toast. Nothing healthy to choose. No variety. Pool PH or something off due to recent rains, so it was closed.
2023 年 5 月入住 2 晚
Branden Jewell, Manager 于 2023年05月25日 的回复
Laura,Thank you for your review, I have shared it with the staff and we all appreciated you staying with us. We are glad you enjoyed your stay and are constantly improving things. We hope that if you are ever back in Enid again that you would stay with us again.

4/10 很差

Matt，Norman

商务旅客
满意：员工和服务
不满意：住宿条件和设施
Stayed here for a filming job. Safe and mostly quiet location. The bad? The tub and sink were clogged. Uncovered outlets, ice machine was broken, mattress had a lump where people slept, and the chair’s covering was peeling off and it was broken.
2023 年 5 月入住 2 晚
Branden Jewell, Manager 于 2023年05月20日 的回复
Matt,Thank you for your review and for staying with us. I have shared this with the staff so we can address your concerns.

10/10 超赞

Curtis

满意：清洁度、员工和服务、住宿条件和设施
We loved it and plan on using western inns again. Very clean, great continental breakfast and very convenient for us. All employees were awesome.
2023 年 5 月入住 2 晚
Branden Jewell, Manager 于 2023年05月20日 的回复
Curtis,Thank you for your review, we are all glad you enjoyed your stay. If you are ever back in Enid we would love to have you stay with us again.

10/10 超赞

Kim，GERMANTOWN

满意：清洁度、员工和服务、住宿条件和设施
Staff were very friendly and helpful. Nice and quiet and great value.
Branden Jewell, Manager 于 2023年05月20日 的回复
Kim,Thank you for your review, we are glad that you enjoyed your stay. If you are ever back in Enid we would love for you to stay with us again.

10/10 超赞

Stephanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Friendly, helpful staff.
2023 年 5 月入住 2 晚
Branden Jewell, Manager 于 2023年05月20日 的回复
Stephanie,Thank you for the great review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

10/10 超赞

JOSE

满意：员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 3 晚
Branden Jewell, Manager 于 2023年05月25日 的回复
Jose,Thank you for your wonderful review, we all appreciated you staying with us and if you are ever back in Enid we would love for you to stay with us again.

8/10 还可以

Sharon

满意：客房舒适度，员工和服务
2023 年 4 月入住 1 晚
brenden 于 2023年05月3日 的回复
Thank you

10/10 超赞

Nellie

2023 年 4 月入住 1 晚
Branden Jewell, Manager 于 2023年04月21日 的回复
Nellie,Thank you for your great review, we all appreciate you staying with us. If you are ever back in Enid we would love for you to stay with us again.

8/10 还可以

Danny

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I appreciated the price. I booked in advance online and the price was reasonable. My room was clean and comfortable. My bathroom was in need of minor repairs to the wall, but the rest of the room was perfect. I wish the towels had been softer.
2023 年 4 月入住 2 晚
Branden Jewell, Manager 于 2023年04月21日 的回复
Danny,Thank you for your wonderful review, we are glad you enjoyed your stay. I have shared it with the staff and we will go over some of the issues you had. If you are ever in Enid again we would love to have you stay with us again.

4/10 很差

Kasey，New Carlisle

带宠物出行, 与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Booked this place because it was a little cheaper than another but still had good reviews (8/10 when I booked). In reality, very run down, outdated, and needs a lot of maintenance, especially the bathroom. Walls scuffed and dirty, needs new paint. Carpet fraying and old. Sheets were clean, but you can tell no one had been in our room for a long time. A/C smelled musty and old every time it came on. Staff was friendly though, and pets were welcome (for additional fee).
2023 年 4 月入住 1 晚
Branden Jewell, Manager 于 2023年04月21日 的回复
Kasey,Thank you for your review, I have shared it with the staff and we will be going over the issues you had. We would love for you to stay with us again if you are ever back in Enid.

10/10 超赞

Jorge

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean great receptionist
2023 年 4 月入住 1 晚
TM 于 2023年04月10日 的回复
Thank you so much Jorge! It was a pleasure to have you as our guest.We hope to see you again!The staff at Western Inn and Suites

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Branden Jewell, Manager 于 2023年04月10日 的回复
David,Thank you for your wonderful review, if you are ever back in Enid we would love for you to stay with us again.

10/10 超赞

Donise

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We really like this hotel.
We had another enjoyable stay. Our room was showing its age, but it was still nice and comfortable. I loved the shower. Breakfast was nice. I had a bagel, a bowl of instant grits and then some raisin bran. I could have also had some instant oatmeal, a waffle or toast. We will definitely stay here again.
2023 年 3 月入住 1 晚
Branden Jewell, Manager 于 2023年04月10日 的回复
Donise,Thank you for the wonderful review, I have shared it with the staff. We all appreciated you staying with us and are all grateful that you enjoyed your stay. If you are ever back in Enid we would love for you to stay with us again.

10/10 超赞

Tessa

满意：清洁度、员工和服务、住宿条件和设施
2023 年 3 月入住 1 晚
Branden Jewell, Manger 于 2023年03月28日 的回复
Tessa,Thank you for your wonderful review, I have shared it with the staff and we all appreciate you staying with us. If you are ever back in Enid we would love to have you stay with us again.

8/10 还可以

Naomi

满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
Front desk people were great. Room was comfortable but not cleaned as well as it should have been. Old coffee filter left in machine. Old water left in ice bucket. Large dead water roach in bathroom.
2023 年 3 月入住 2 晚
Branden Jewell, Manager 于 2023年03月23日 的回复
Naomi,Thank you for your review, I have shared it with the staff and we all appreciated you staying with us. We do apologize and will address the issues you had with the room. If you are ever back in Enid we would love to have you stay with us again.Thank you,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall though 9 out of 10
Was disappointed that it stated free wifi and togo breakfast but did not have either one.
2023 年 3 月入住 1 晚
Branden Jewell, Manager 于 2023年03月17日 的回复
Thank you for your review, I do want to let you know that we do offer free wifi and we do have breakfast from 6am to 9am which includes, waffles, cereals, breads, bagels, juice and coffee.If you are ever back in Enid we would love to have you stay with us again.Thank you,

6/10 一般

Michelle

不满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 7 晚
Branden Jewell, Manager 于 2023年03月16日 的回复
Michelle,Thank you for your review, I have shared it with the staff and we all appreciate you staying here. If you are ever back in Enid we would love to have you stay with us again.Thank you

10/10 超赞

louis

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I just stayed there
2023 年 3 月入住 3 晚
bab 于 2023年03月14日 的回复
Thank you for taking the time to review your experience at Western Inn and Suites. We appreciate you choosing our motel. We hope to see you again!Best Regards,Western Inn and Suites