Chatillon-sur-Chalaronne Espace Bel Air Hotels

"Despite listing that the property had AC they in fact did not. This resulted in us having to keep the windows open to the street noise outside"

"Hôtel bien situé avec un accès facile en train à l'aéroport et à d'autres destinations en Europe."

"Wonderful staff, very helpful and especially patient with other guests who didn’t know how to behave. Nice upgraded room with view of the river. Only problem was the elevator broke but the helped move our luggage down two flights of stairs. This is a great location if you are visiting old town. Everything is within walking distance. I wish they had access cards instead of old fashioned keys, I’m not sure what the charm of metal keys is. Also, the doors to the rooms tend to slam shut with great force so we were woken early by several not so considerate guests…. Overall a great pick, staff made it very easy."

"Great location. Central to everything."

"Friendly staff. Hotel itself is abit run down and there was a smell in the room itself. No windows to open in room to air things out. Otherwise, it was a clean and comfortable room and enjoyed the stay."

"We received the room 602 on the top floor. It was in my opinion the best room with an amazing view towards the Rhone river and the basilica on the hill. Everything in the hotel was perfect, good breakfast and 24h access to the club area where we could have enjoyed coffee and snacks anytime we wanted. The hotel location is perfect, walking distance or "bike distance" to all "the musts" in Lyon city. We hope to return to Lyon, to the Okko hotel and to the room no. 602 in the Okko hotel soon!"

"Great breakfast, nice rooms, helpful staff."

"It’s the first time I’ve not enjoyed the breakfast, which was disappointing. More concerning, however, was the service. Some staff came across as rude. while I understand not everyone may be comfortable speaking English, and probably it was a busy morning as well. But it’s not acceptable to speak about guests in another language, murmur behind them, or stare with visible frustration. Is this really the level of hospitality that this Marriott in Lyon aims to offer its guests? Was excited about the day to begin but this just happen to me at the restaurant. The day is just ruin. "

"Hi, The staff was quite friendly and helpful. The property is easily accessible by public transit to every site we wanted to visit in Lyon. My wife and I would definitely stay there again."