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"Nice clean and great staff"

"We stayed for two nights, in town for work. The staff were very nice. The hotel was clean and the bed was comfy. Shower wasn't the best, but we can look past that. If we were down in that area again, we'd stay here again."

"While the rooms and hallways were clean and maintained, considering the room price, they smelled. The bathrooms were very dated and didn't feel clean. The hot water in the shower was extremely hot and hard to get to a more comfortable level of hot that wasn't scalding. The rest of the property was not maintained or cleaned. They are renovating right now, so everyone had to use one elevator, the freight elevator. The front desk was not very helpful and felt overworked. In another year, the property will hopefully be very nice after all of this construction. We were downgraded from our initial reservation from a cabana room to the tower room, but were compensated for the lower-value room."

"We paid for a suite and the only suite available did not have a working TV and the lock on the door did not work. Room 224. So we were way over charged for a regular room. Room 214"

"I reserved and paid for smoking room but they didn't have one available when i checked in."

"The staff checked me into my room was very friendly. Everything was effortless and smooth in my entire stay. I will definitely stay here again when I return to Beaumont."

"Everything was great. Everyone was very friendly and the rooms were nice and clean."

"The breakfast was good. Room was very clean. Staff were so personable and helpful. Building was quiet. Literally the only downfall is the water pressure in the room. Would definitely stay here again."

"I was just about to leave my room when at 10:50 A.M. the front desk called to ask me if I was going to leave my room on time. Are you kidding? I have been staying in hotels for 20+ years and that has never happened before. No sense of customer service at all. And why have a 'gym' at all if you are going to close it a 9? "