2/10 Terrible
lisa e.
29 Apr 2025
Disliked: Cleanliness, check-in, communication, listing accuracy
So frustrated and disappointed. Don't say here.
I arrived at the house right at check in time and the code would not open the door. I tried to contract the owner but heard nothing. I realized that my e-mail had a 30 minute later check in than the website so I left and returned 30 minutes later. The code would still not open the door. After trying to get help from the owner - heard nothing and VRBO for around 45 minutes I left as I was in the cold with my 83 year old mother and 15 year old. We never got in. A few hours later the owner responded that he was on a plane and provided a lock box code. By this time have of our party had found something else and I had checked into a hotel. At the time I did not realize I had been billed the fill amount, because the charge on my VISA was not from VRBO. Now I've been trying to get my refund for over a month and nothing. The owner said they would refund me, but it has not shown up on my credit card and now he/she is not responding. VRBO will not respond. I am soooooo frustrated. I would not recommend booking this place.Also, there was another unit above. They people staying there tried to help me. They said they were having a lot of problems with their unit too. They said hot water kept running out. I'm sorry to be writing such a bad review, but I have given this owner so much time to reimburse me and I'm fed up.
lisa e.
Stayed 3 nights in Mar 2025