Staff were amazing throughout. Room was fantastic, and you couldn't fault anything about dinner at The Firepit
Jade
2024 年 3 月入住 1 晚
10/10 超赞
Scott,Bedford
与配偶出行
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was excellent apart from the bed. The mattress was so soft and so uncomfortable I’m glad that I didn’t have another night booked. Everything else such as the food, the spa, the service was superb and I would recommend this hotel.
Scott
2024 年 3 月入住 1 晚
4/10 很差
Daniel
2024年03月24日
不满意:清洁度
Daniel
2024 年 3 月入住 1 晚
10/10 超赞
Nadeen
与配偶出行
2024年03月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
10/10
Nadeen
2024 年 3 月入住 1 晚
10/10 超赞
Kevin
2024年02月20日
满意:清洁度、员工和服务、住宿条件和设施
Kevin
2024 年 2 月入住 2 晚
10/10 超赞
Izzy
2024年02月13日
满意:住宿条件和设施,员工和服务
Izzy
2024 年 2 月入住 1 晚
4/10 很差
Leona
2024年02月1日
满意:清洁度
不满意:服务设施,员工和服务
The cave overall is a nice stay. For the money I wouldn’t say it’s anything above your average “nice” hotel. The facilities are extremely small and I would class it as a boutique hotel. You can only have 12 or 14 people (I can’t remember exactly) in the pool area at one time and there are only four places to sit down there.
The atmosphere was a little dull.
The staff were friendly, however, as soon as we had an issue everyone became dismissive.
The chlorine chemical levels in the pool were too high and it ruined my husbands swimming shorts. When I reported this at checkout they told me to email in. I emailed twice to get an initial reply and was emailed by Sergio - The General Manager. Sergio has since ignored further emails and have completely dismissed the correspondence.
I have to say, this has been a big disappointment. We spent just under a £1000 with the stay, plus drinks breakfast and dinner for one evening, so to have this level of disrespect shown is the reason for a lower star review.
Leona
2024 年 1 月入住 1 晚
10/10 超赞
Shanayde
2024年01月20日
Shanayde
2024 年 1 月入住 2 晚
10/10 超赞
Navanjit
与家人出行
2024年01月19日
满意:清洁度、员工和服务、住宿条件和设施
Good service. I would stay again
Navanjit
2024 年 1 月入住 1 晚
10/10 超赞
Katie
与配偶出行
2024年01月6日
满意:清洁度、员工和服务、住宿条件和设施
Amazing, would recommend to anyone, staff are amazing and so friendly, go above and beyond. Room was beautiful and food was delicious.