No one there on check in to answer questions or help with check in. Our phones did not work in this area, nor was the internet easy to connect to, so a bit stressful on arrival. In the morning there was a fire alarm to see if it worked… we unfortunately did not have strong bug repellent yet, due to our late arrival. So we got eaten by mosquitoes and were not dressed to protect our bodies. The cooking pans were scratched and old. The property itself is gorgeous and the room was clean. We picked the wrong time to come, unfortunately. We would have loved to had a better experience, and really looked forward to our stay here. Make sure not to add this to your trip if it is between May and August. We felt abandoned. Even with a purchase of 100 Deet and covering up, we all left with mosquitoe war wounds. I do have to say there were a few people there with barely any clothes on, but did not seem to be bothered by the mosquitoes. And as we were leaving (left earlier), no-one said anything or asked to help.