Thank you for taking care of our needs and when we had an issue you fixed it right away and made our stay comfortable and enjoyable. Would definitely stay here again!
Robyn
2024 年 11 月入住 3 晚
10/10 超赞
Robert
与家人出行
2024 年 10 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Fantastick location, magnificent room. Owner and staff couldn't have been nicer, attentive , organized , helpful. Arranged everything very well.
Robert
2024 年 10 月入住 6 晚
6/10 一般
真实旅客
与家人出行
2024 年 10 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Stairs, stairs, stairs
真实旅客
2024 年 10 月入住 3 晚
10/10 超赞
Jeannine
与家人出行
2024 年 10 月 8 日
This is a dream location to see Florence!
I was very happy with everything!
I would stay again
Jeannine
2024 年 10 月入住 3 晚
10/10 超赞
Gary
与家人出行
2024 年 9 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ThI staff and accommodations were excellent!
Gary
2024 年 9 月入住 3 晚
10/10 超赞
Katie
与配偶出行
2024 年 9 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very nice and our room was very comfortable and clean.
Katie
2024 年 9 月入住 2 晚
8/10 还可以
Ingvild
2024 年 7 月 20 日
Ingvild
2024 年 6 月入住 2 晚
10/10 超赞
Martine
与配偶出行
2024 年 7 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lors de notre séjour en Italie Residenza Alessandra est de loin la plus belle chambre où nous avons séjournés. L'endroit est exceptionnel, il est situé en plein cœur de Florence. La salle de bain est incroyable avec une magnifique douche à l'Italienne. Il y a une mezzanine dans la chambre pour prendre un verre tranquille ainsi on n'a pas l'impression de séjourner dans une chambre seulement. Le service est incroyable aussi. Il y avait un service pour changer les serviettes et ranger la chambre mais nous n'avons pas cru bon l'utiliser, n'étant sur place que 4 nuits. Un endroit que je recommande sans hésiter!
Martine
2024 年 7 月入住 4 晚
10/10 超赞
Karen
与家人出行
2024 年 7 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
The staff are incredibly friendly and helpful. I met the owner too. He was absolutely delightful!
Karen
2024 年 7 月入住 2 晚
6/10 一般
Jatin
与家人及幼儿出行
2024 年 6 月 24 日
满意:员工和服务,清洁度
不满意:服务设施
Rooms are nice and big. Very near to shopping and dining area. Staff is friendly and very respectful. There are two items I would recommend that they improve.
1. Wi-Fi quality. WiFi was available but wasn’t reaching all area of our apartment. Living room, upper bed room didn’t have Wi-Fi connectivity.
WI-Fi is such a basic necessity it’s like water now a days. All hotel must ensure they provide best connectivity.
2. A/c in apartment are overly complex. Owner does not know that they are not sync. Still they use just one remote for 2 different A/C units. So when remote shows 18 degree centigrade , you don’t know which room it’s showing for. Owner thinks it’s for both rooms but I can easily prove him wrong. Both room always gets different temperatures reading. Often time one A/C starts and other does not.
Cutting 2 star for these.
Jatin
2024 年 6 月入住 3 晚
8/10 还可以
Gonzalo
2024 年 6 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Gonzalo
2024 年 5 月入住 2 晚
10/10 超赞
Satish
2024 年 5 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Great location and great host.
Satish
2024 年 5 月入住 2 晚
10/10 超赞
Vikki
与家人出行
2024 年 5 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
Very quiet , clean apt. Easily accommodated 4 adults. Very centrally located within walking distance of everything. Small market across the street
Vikki
2024 年 5 月入住 3 晚
10/10 超赞
Damian
与配偶出行
2024 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a perfect stay. The location and the staff were excellent.
Damian
2024 年 5 月入住 3 晚
10/10 超赞
Odette
2024 年 5 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Odette
2024 年 5 月入住 3 晚
10/10 超赞
Karen
2024 年 5 月 2 日
Karen
2024 年 4 月入住 2 晚
10/10 超赞
Tracey
2024 年 4 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent location
Tracey
2024 年 4 月入住 3 晚
10/10 超赞
Stephen
与配偶出行
2024 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location was great, staff were very friendly and helpful, great size room with a lovely outlook … a few stairs to climb but there was an elevator, could do with in iron but I understand why there wasn’t one … how could you be unhappy about anything in beautiful Firenze …. We would go back for sure … thank you
Stephen
10/10 超赞
Jinny
与家人出行
2024 年 1 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
This is a a jewel in the heart of Florence. Super clean, attention to detail in the room. Well maintained and the staff take pride in ensuring their clients are taken care of from specific parking instructions to leaving the city. The location is amazingly convenient. I would highly recommend. Best stay and experience in Italy - excellent value for money. Please know that Florence is a difficult city to access by car - the hotel will help guide you prior to arrival - parking will be at a separate garage that you need to pay for - 40 euros per day Garage Della Terme - excellent service and book on line. The peace of mind and minimization of stress will be worth it. Thank you Residenza Alessandra !
Jinny
10/10 超赞
Carol
2023 年 9 月 29 日
Carol
2023 年 9 月入住 2 晚
8/10 还可以
Sascha
2023 年 9 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sascha
2023 年 9 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2023 年 9 月 17 日
满意:清洁度、住宿条件和设施、客房舒适度
Awesome staff!
Staff was so friendly and helpful! The location was great. The room was large and open. We had no problems at this hotel and would stay there again.