You have to check in 24 hours in advance and pay taxes to get phone number to call once you arrive at hotel (questionable). Once you call, you then have to enter a foyer, then hit a button to go through a metal gate, walk three flights of steps with luggage (even though there’s a tiny elevator). We arrive and the code doesn’t work to get us into room. Mind you check out is at 10:30 and check in is 3:30. We did arrive at 3:00 hoping to put our luggage in room and explore the city. There’s no receptionist, so another international call had to be made. About 10 minutes of sitting in the hot stairwell, a young lady comes up and has a spray bottle to clean bathroom and one cloth to clean the room. I wanted to make sure the room would have new sheets placed on the bed. There was no mattress cover on the bed, the bed was very hard and made by IKEA if that tells you anything. She knew no English and someone else come up to assist and translate. At this point it was 3:25 and she kindly (hmm) let us leave the luggage in room and she gave us keys and told us it would be clean, but I wasn't feeling too safe after I had 150 euros stolen at the train station in Venice before traveling to Florence leaving luggage behind, but I took a chance. Nothing was missing. When we arrived back to our room we had two flat sheets on the bed and two flat pillows. There was a comforter/spread thrown in the closet which had not been washed. I used towels as blankets. Only good thing was the AC worked.
