Skip to main content

Sina Villa Medici, Autograph Collection

5.0 star property
Relax in style near iconic landmarks like the Cathedral of Santa Maria del Fiore. Indulge in retail therapy on site or rejuvenate with spa treatments.

Choose dates to view prices

Sina Villa Medici, Autograph Collection offers a luxurious retreat in the heart of Historic Center - Downtown. Unwind with a massage or Turkish bath, and enjoy shopping on site, a coffee shop/cafe, and seasonal outdoor pool. With free in-room WiFi and dry cleaning/laundry services nearby Cathedral of Santa Maria del Fiore and Ponte Vecchio.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is HK$2,369
HK$2,752 total
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds (View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds (View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Garden View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Garden View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed (Balcony)

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 Bedroom (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom (View)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Garden View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Terrace (Balcony)

Premium bedding, minibar, in-room safe, desk

Signature Suite, 1 Bedroom, Terrace (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom (Balcony)

Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Bedroom (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
View from room

Palazzo Castri 1874 Spa & Garden

Historic Centre of Florence
  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi
9.8 out of 10, Exceptional, 1,000 reviews
The price is HK$1,414
HK$1,683 total
includes taxes & fees
18 Mar - 19 Mar
Palazzo Castri 1874 Spa & Garden
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Historic Centre of Florence, a neighbourhood in Florence, Sina Villa Medici, Autograph Collection is near a train station. Basilica of Santa Maria Novella and Uffizi Gallery are cultural highlights, and some of the area's notable landmarks include Cathedral of Santa Maria del Fiore and Fortezza da Basso. Travelling with kids? Consider Boboli Gardens and Florence Botanical Gardens. Spend some time exploring the area's activities, including golfing. Visit our Florence travel guide
Map
Via Il Prato 42, Florence, FI, 50123

What's nearby

  • Piazza di Santa Maria Novella which includes a garden, heritage architecture and a church or cathedral
    Piazza di Santa Maria Novella
    6 min walk - 0.6 km
  • Province of Florence featuring street scenes and heritage architecture
    Basilica of Santa Maria Novella
    10 min walk - 0.8 km
  • Central Market which includes markets, food and interior views
    Central Market
    11 min walk - 1.0 km
  • Cathedral of Santa Maria del Fiore which includes heritage architecture, religious elements and a city
    Cathedral of Santa Maria del Fiore
    14 min walk - 1.3 km
  • Leopolda Station Exhibition Center
    6 min walk - 0.6 km

Getting around

  • Porta al Prato - Leopolda Tram Stop
    5 min walk
  • Porta al Prato Station
    6 min walk
  • Peretola Airport (FLR)
    21 min drive

Restaurants

  • Gamberini
    3 min walk
  • Le Sorelline WineBarCafè
    4 min walk
  • Nirvana Veg Restaurant Firenze
    2 min walk
  • Il Profeta
    4 min walk
  • Montebello Splendid Hotel Florence
    3 min walk

About this property

Sina Villa Medici, Autograph Collection

Luxury family-friendly hotel near Ponte Vecchio
Near Basilica of Santa Maria Novella and Fortezza da Basso, Sina Villa Medici, Autograph Collection provides shopping on-site, a coffee shop/cafe and a garden. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a massage. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Additional perks include:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), coffee/tea in reception and tour/ticket information
  • A gift shop, 7 meeting rooms and free newspapers
Room features
All 100 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and bathrobes.
More amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with bidets and shower/bath combinations
  • Flat-screen TVs with satellite channels
  • Recycling, mini fridges and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in DCA ESG Sustainable – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Seasonal outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas
Grand Hotel Minerva
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
9.6 out of 10, Exceptional, 1,004 reviews
The price is HK$2,747
HK$3,149 total
includes taxes & fees
8 Mar - 9 Mar
Grand Hotel Minerva
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Valet parking on site (EUR 45 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 36.30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Harry's Bar The Garden
  • Harry's Bar The Garden

Things to do

  • Health club
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,476 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms
  • Coworking space

Outdoors

  • Garden

Spa

  • In-room massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 25 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 55.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 36.30 per person
  • Airport shuttle fee: EUR 75 per vehicle (one way)
  • Valet parking fee: EUR 45 per day
  • Pet fee: EUR 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1SPXBRE9N

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 11:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Hotel Villa Medici SINA HOTEL Florence
Grand Hotel Villa Medici SINA HOTEL
Grand Villa Medici SINA Florence
Grand Villa Medici SINA
Sina Villa Medici Hotel Florence
Sina Villa Medici Hotel
Sina Villa Medici Florence
Grand Hotel Medici
Grand Hotel Villa Medici A SINA HOTEL
Sina Villa Medici Autograph Collection Hotel Florence
Sina Villa Medici Autograph Collection Hotel
Sina Villa Medici Autograph Collection Florence
Sina Villa Medici Autograph Collection
Sina Villa Medici
Sina Villa Medici, Autograph Collection Hotel
Sina Villa Medici, Autograph Collection Florence
Sina Villa Medici, Autograph Collection Hotel Florence

Frequently asked questions

Does Sina Villa Medici, Autograph Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM to 7:00 PM.

How much does it cost to stay at Sina Villa Medici, Autograph Collection?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Sina Villa Medici, Autograph Collection on 23 Mar 2026 start from HK$2,369, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sina Villa Medici, Autograph Collection pet-friendly?

Yes, Sina Villa Medici, Autograph Collection allows pets (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a fee of EUR 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Sina Villa Medici, Autograph Collection?

Valet parking is available for EUR 45 per day.

What time is check-in at Sina Villa Medici, Autograph Collection?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Sina Villa Medici, Autograph Collection?

Checkout is at noon.

Does Sina Villa Medici, Autograph Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of EUR 75 per vehicle applies.

Where is Sina Villa Medici, Autograph Collection located?

This family-friendly Florence hotel is located in the historical district, within a 10-minute walk of Arno River and Basilica of Santa Maria Novella. Piazza di Santa Maria Novella and Fortezza da Basso are also within 15 minutes. Porta al Prato - Leopolda Tram Stop is only a 5-minute walk and Alamanni - Stazione Santa Maria Novella Tram Stop is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Sina Villa Medici, Autograph Collection Reviews

8.6

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 170 out of 312 reviews
Rating 8 - Good. 75 out of 312 reviews
Rating 6 - Okay. 45 out of 312 reviews
Rating 4 - Poor. 12 out of 312 reviews
Rating 2 - Terrible. 10 out of 312 reviews

Reviews

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful despite the hot weather. Great stay, very serene environment for vacation.
Stayed 5 nights in Aug 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Villa Medici for 3 days and had an amazing time. The hotel is centrally located in Florence and convenient to the train station (10 min walk). Its also a historic property - I believe it was once a monastery and has been lovingly restored. It has everything you need including a pool and great restaurant. It also has an amazing staff who are extremely helpful and courteous. Also, the breakfast buffet was amazing - especially when traveling with 4 kids who appreciated being able to choose their own items. Will definitely stay here on our next trip to Florence.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Full service hotel

Very helpful staff.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience, Amazing Service

Super Hotel, Friendly Staff, Great Location
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Liked: Property conditions & facilities
Awesome staff who go above and beyond
Stayed 3 nights in Jan 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and very helpful. Facility very nice.
Stayed 4 nights in Sep 2023

8/10 Good

Denise

Disliked: Cleanliness
Beautiful hotel located close to train station & walking distance to restaurants & attractions. The garden & pool area are very nice. But I don’t consider this a 5 star hotel. On the day we checked in, we were given key to room 442. A big room with a mountain view, a large closet & bathroom with tub & shower. We left to explore, when we came back at night we noticed an awful smell in the hall & the door to our room was open (not unlocked but open). We called the front desk to ask what happened they said it was the person who did the turndown service left it open. Not ok. After checking to make sure our stuff was all there we went to the garden to see if the smell would dissipate. We went back an hour later but the smell was awful. It smelled like sewage. We went downstairs to discuss with front desk, the woman there told us she couldn’t go upstairs to check on the issue but she could give us another room. She gave us a smaller room facing the street & we took it cause we couldn’t deal with the smell. I thought this was a new issue but after reading Google reviews people have complained of the smell going back to 2022. I shared my frustration with her & she seemed surprise that this was an issue. That is gaslighting if people have complained for years. Once in the new room I jumped into the shower, only to realize the soap dispenser was empty. Bad smell, door left open & lack of toiletries are reasons I wouldn’t consider this 5 stars.
Stayed 4 nights in Aug 2025

4/10 Poor

Kimberly

Disliked: Amenities, property conditions & facilities
The whole Hotel is old & needs renovation. My room was shabby & had a smell. Wouldn’t stay again.
Stayed 7 nights in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Nov 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff
Stayed 3 nights in Apr 2023

10/10 Excellent

Ana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very luxury and beautiful and away from the crowed tourist area. loved all of it. Thank You
Stayed 3 nights in Apr 2025

10/10 Excellent

carolena

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing will stay here always

2/10 Terrible

Victor Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to the property, the hotel it was nothing as described in pictures. Rooms were a disaster, Hôtel corridor dirty, nothing to be with a 5 stars - the hotel it’s old, dirty, rooms ugly and mattress and furniture in the rooms damaged.we decided to cancel and look for another hotel. We end up staying at the Excelsiur Hôtel, much better hotel
Stayed 2 nights in Jul 2025

8/10 Good

Sze Ling

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and polite staff during my entire stay room and facilities are well maintained and clean excellent location walkable to train station and local main area would revisit this hotel if we ever come to Lucca again!
Stayed 2 nights in Aug 2022

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Oct 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well kept and pool area is a major plus. The gym and bar area need an update. Beautiful room and lobby. A little out of the way but still walkable to most areas.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marcellus

Liked: Cleanliness, amenities
Super
Stayed 3 nights in Aug 2024

10/10 Excellent

Apurva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome in every way !
Stayed 3 nights in Aug 2023

10/10 Excellent

francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific. They couldn’t do enough for us.
Stayed 3 nights in Sep 2022

10/10 Excellent

thomas alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it!
Stayed 6 nights in Jan 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere.
Stayed 1 night in Jul 2022

4/10 Poor

Veena

Liked: Cleanliness
Disliked: Staff & service

Horrible service fir a 5 star hotel

Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Beware Premium rooms

Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother.
Stayed 3 nights in May 2022

6/10 Okay

Jonathan, Manaus

Disliked: Amenities
The size of the room . The air condicioner of room 262 does not work well . O asked for an iron and iron board and i am still waiting for it and never received a feedback. At breakfast i was charged for an omelet with breakfast included . In a hotel with this price it makes no sense charge the omelet. I had issues with the room cleaning. Arrived 7 pm one day and the room had not been cleaned . The next day 3:30 pm the same situation. The shower is complicated because of the position of the drain and metal conections . I arrived at the property aproxinatelly at 5 pm . The room was ready but when received the bill i was charged for parking ( i artived in a train and reached the hotel by taxi ). I understand that the past guest of room might had a car but the issue should have been settled with the former guest and not with me. I have been other times to Florence and stayed at other hotels . This property underperformed " its reputation " .
Stayed 4 nights in Jul 2022

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, amenities
TOUT!!
Stayed 3 nights in Nov 2025