For a 4 star hotel this was appalling. During our 3 night stay we didn’t see one member of hotel staff. No reception (self checkin & out) room was dirty I had to clean the toilet when we arrived and the cups but there was no one to tell. Rang reception several times no one picks up. Went down whole area in darkness. You would have thought the hotel was closed. Dinning room closed breakfast in attached bistro, thank goodness this was lovely.
DON
於 2022 年 4 月住了 3 晚
8/10 不錯
Philip
2021 年 10 月 30 日
讚好:整潔度和住宿狀況
Superb location - views and easy to find. Excellent shower and balcony. Room quiet and dark, and decor, facilities and size good. Bed could benefit from new mattress. Self check in not great - impersonal and awkward to use, but suppose helps to save money during hard times for hospitality sector. Bar n restaurant staff pleasant, prompt and helpful. Food OK for price. Overall value for money OK. Would stay in refurbed balcony room again.
Philip
於 2021 年 10 月住了 1 晚
10/10 優異
David
伴侶同遊
2021 年 10 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We arrived @ Fort William on the Blue Pullman train & caught a taxi to this hotel, book in is electronic and we reserved breakfast for two days, 2 early morning calls and enjoyed a nice meal on the Sunday.
We even found time to walk up Neptunes Staircase to the top and down the other side the scenery is fantastic. Ben Nevis was looking majestic.
David
於 2021 年 10 月住了 2 晚
8/10 不錯
pauline
家人同遊
2021 年 10 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable Stay
The staff where welcoming and looked after us extremely well.
pauline
於 2021 年 10 月住了 1 晚
4/10 欠佳
Stephen
2021 年 9 月 27 日
Stephen
於 2021 年 9 月住了 1 晚
8/10 不錯
Nicholas
2021 年 9 月 14 日
讚好:整潔度和客房舒適度
Traditional Scottish hospitality, beautiful area.
Amazing location by Caledonian Canal. Great view of Ben Nevis.
Excellent room. Very friendly staff, but perhaps newer members of staff could have done with a bit more restaurant training. Would return again to use as base for a magnificent area.
Nicholas
於 2021 年 9 月住了 2 晚
4/10 欠佳
James
2021 年 9 月 11 日
讚好:整潔度和職員與服務
Very overpriced
Paid £260 for a standard room. The room was very basic and definitely not worth that much
James
於 2021 年 9 月住了 1 晚
2/10 很差
Cyn
2021 年 9 月 9 日
Disappointing stay
We booked to stay at the Moorings Hotel last year. When we arrived they did not have us on their system & had no room for us to stay. We had to find alternative accommodation in the town which was not particularly good. So very disappointing- not sure how the Moorings lost our booking?
Cyn
於 2021 年 9 月住了 1 晚
6/10 一般
dominic
家人同遊
2021 年 9 月 5 日
不滿:住宿狀況
Short family staycation near Ben Nevis
This hotel has two distinct areas, the original and a new section. We stayed in the original so can only review that area. Was a lot of stairs (both up and down) to get to our room (no lift) and with heavy bags was awkward (no porter to help). This part of the hotel needs to be refurbed, although clean, the carpets are a bit shabby. The hotel has a 4 star review which in my opinion is outdated (may apply to the new section). There is an automated check-in system that didn't work and just caused queues. There was also no one at reception during our 2 days stay at all, including when i tried to check out. In our room the windows were screwed shut so unable to open meaning the room was stuffy and hot, there was a plug-in- fan in the wardrobe but it only recirculated the stuffy air. The views from our room (old section) were pretty amazing of the Caledonian canal locks and of Ben Nevis. We didn't try breakfast as thought £15 /head was a bit expensive. Best thing about the Moorings Hotel for us was it allowed dogs to stay (for an extra charge of course) and the views. This was a staycation for 2021 and we were somewhat surprised with the cost of everything (appreciate the area is remote, but.....)
dominic
於 2021 年 9 月住了 2 晚
4/10 欠佳
Andrea
伴侶同遊, 寵物同遊
2021 年 9 月 1 日
不滿:整潔度和住宿狀況
The location was excellent overlooking Neptune’s Steps and with beautiful weather we were able to sit on the deck with a view of Ben Nevis.
We were disappointed with the contactless check-in, it was a faceless experience which then spread throughout our stay. Although the staff we encountered were on the whole very friendly and helpful there was a distinct lack of leadership and an obvious shortage of staff.
We understand that because of the pandemic there have to be changes to the usual practices but that doesn’t really explain why we had to ask for extra toilet rolls (one for a four day stay was never going to be enough). We also had to ask for clean towels and empty our own bin because the rooms weren’t made up daily - which we would expect for a so-called 4 star hotel. Again, the pandemic may be an excuse but surely cleanliness can be maintained with careful planning. When we asked staff why our towels hadn’t been changed they said that we should have been made aware at check-in that rooms weren’t going to be made up but of course it was contactless so we weren’t told.
When we complained to a member of staff about how ridiculous it was that we had to ask for toilet roll she was very apologetic. She explained that the hotel had changed hands a couple of years ago and the property was now run by a management company - which may explain why it felt lacking in atmosphere and warmth.
Andrea
於 2021 年 8 月住了 4 晚
10/10 優異
Allan
家人同遊
2021 年 8 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful location in the Highlands next to Neptune's ladder canal locks.
Allan
於 2021 年 8 月住了 2 晚
8/10 不錯
真實旅客
伴侶同遊
2021 年 8 月 18 日
讚好:整潔度、職員與服務和設施服務
We stayed at this hotel twice on our trip round Scotland. The 2nd time was better than the 1st, mainly because the room better dodgy water pressure 1st time round. Staff were pretty good, food was fine. Bit pricey and I'm not really sure how it can be a 4 star hotel. Suited our needs you get a good view of Ben Nevis on a clear day.
真實旅客
於 2021 年 8 月住了 1 晚
10/10 優異
kathleen
家人同遊
2021 年 8 月 17 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
kathleen
於 2021 年 8 月住了 2 晚
10/10 優異
真實旅客
伴侶同遊
2021 年 8 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
staff unfailingly friendly and helpful.
amazing location and added bonus of balcony with view of ben nevis, overlooking canal and neptune's staircase of locks.
excellent room, spacious, views, comfortable bed, all immaculate.
bistro well organised and a very pleasant space to eat in.
真實旅客
於 2021 年 7 月住了 7 晚
10/10 優異
真實旅客
伴侶同遊
2021 年 8 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff and good location.
真實旅客
於 2021 年 8 月住了 2 晚
8/10 不錯
peter
2021 年 8 月 4 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very enjoyable stay in a good location. Hotel very clean,staff very friendly and helpful.
Lovely hotel in a beautiful location. Hotel very clean. Staff very friendly and helpful
peter
於 2021 年 7 月住了 4 晚
6/10 一般
Christine
2021 年 7 月 24 日
讚好:整潔度
Perfect location but a bit tired and understaffed
Average stay but Hotel a bit dated. Room large, clean and had good ‘ in room ‘ beverages etc. No-one working in reception when we arrived so had a wait a bit for checkin. No-one working reception when we left, it was a key drop, therefore no-one enquired about our stay or time at the hotel. Bar area was short staffed, so because they had 2 tables of dirty tumblers to deal with, they decided to call last orders at 10.15 . Maid came into room at 9am whilst we were dressing even though check out wasn’t for a while after. Location great… Right beside Neptune’s Staircase and the Balvadie railway station so convenient for sight seeing and travelling.
Christine
於 2021 年 7 月住了 1 晚
10/10 優異
真實旅客
家人同遊
2021 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location, very good staff specialty young lady Prachi. Plenty of parking. Very good Bistro. Good room size and baths. Quick response to any requests.
To go to some rooms, you may have to pass through staircases and a series of corridors that are not situated at same level. That to us was a minor issue.
真實旅客
於 2021 年 7 月住了 5 晚
8/10 不錯
darren
2021 年 7 月 8 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
darren
於 2021 年 7 月住了 1 晚
8/10 不錯
Andrew
2021 年 7 月 3 日
讚好:職員與服務、住宿狀況和客房舒適度
Great Highland Hotel
lovely highland hotel, very good location assuming you have a car, beautiful views of Ben Nevis and located right on Neptunes Staircase.
Andrew
於 2021 年 6 月住了 3 晚
6/10 一般
Linda
家人同遊
2021 年 6 月 28 日
不滿:職員與服務、住宿狀況和客房舒適度
Linda
於 2021 年 6 月住了 3 晚
10/10 優異
真實旅客
伴侶同遊
2021 年 6 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The meals were good staff very friendly and helpful
真實旅客
於 2021 年 6 月住了 6 晚
4/10 欠佳
Stuart
2021 年 6 月 22 日
不滿:住宿狀況
4 star rating very misleading. Rooms old fashioned. Breakfast not the best but evening meal ok in canteen style restaurant which was a let down. Personally would not recommend as the whispering pines far better.
Stuart
於 2021 年 6 月住了 1 晚
8/10 不錯
Debbie
2021 年 6 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel in beautiful location
Nice hotel in a beautiful location. Very peaceful and lovely big room. Breakfast was also very nice and would stay again