2/10 Terrible
Nicole T.
27 May 2022
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Filthy, broken furniture, amenities did not work
The house had not been cleaned prior to our stay. We arrived to trash all over porch including used feminine products. The carpets were not vacuumed with hair and debris in all rooms and floors. The doors and windows were covered in grime, hand prints, and smears. The toilets and tubs had drips and stains. The washing machine did not work, the coffee pot was broken, the dart board was broken, the game tables were full of dead bugs. The ceiling fans were full of dead bugs. Spiders and bugs were in all rooms. The hot tub was green on the bottom and parts were floating in it. The furniture was sticky and more than one kitchen chair was broken to the point you couldn’t use it. One of them had been chewed apart. The faucets and kitchen appliances were covered in hand prints and grime. Bedding and blankets were wadded up in the closets…..
We called and called with no response. We called the emergency number and no one answered and no one ever called us back after any message left. Someone came and picked up part of the trash but not all. Clothing, and trash was still in the yard with parts of a broken trash can. Twice during our stay we got a person after staying on hold 15-18 minutes and we were told “a work order was turned in” and they would have the manager call but no one contacted us until after we got home. The people we spoke to were polite but said they could not do anything. When the manager finally called, after we had returned from our trip, she was unpleasant and thoroughly disinterested. I sent pictures documenting what the house looked like and the manager said she saw them and nothing she saw was outside their cleaning policy. It was disgusting and unsanitary. They do not even have a bear bin for trash. The pictures they show DID NOT reflect the conditions we experienced when we arrived. I will not rent from this company again.
If I could post pictures I would. This house was in a shocking and unacceptable state of uncleanliness and neglect which is unfortunate because it was in a great setting with views.
Nicole T.
Stayed 6 nights in May 2022