This was one of the worst experiences I have ever had in my life.
I accidentally booked a women-only room. I contacted the staff, explained the situation, and was told that it would be okay to change the room to a couple’s room if I paid an additional ¥2,000.
Later, I contacted the staff again to ask about a late check-in, and I was told that checking in at midnight would be okay.
However, when we arrived at the property around 11:00 PM, there was no staff available. I called the staff, but he said that everyone was already sleeping. He then started yelling at me and told us that we could only sleep in a room shared with strangers, despite the fact that I had specifically asked about a couple’s room earlier and had been told it was okay.
When we entered the room, it had a very bad smell. My girlfriend was also told by other women staying there, “How much did you pay? ¥500 or ¥1,000 for this room?” We had actually paid ¥7,600.
Because of the poor conditions and the way we were treated, we decided not to stay at the property. We had to search for another place and move somewhere else in the middle of the night.
I later tried calling the staff again, but he did not answer.
Overall, this was an extremely disappointing and stressful experience. The communication was completely inconsistent, the room conditions were poor, and the customer service was unacceptable. I would not recommend this property based on my experience.