外观

关于城市旅馆Gqeberha的点评

2 out of 5
城市旅馆Gqeberha
Cnr of Beach & Lodge Rds Summerstrand, Gqeberha (Port Elizabeth), Eastern Cape

点评

8.6

超赞

10 分 - 超赞。90 条好评,共有 200 条点评" "
8 分 - 还可以。83 条好评,共有 200 条点评" "
6 分 - 一般。24 条好评,共有 200 条点评" "
4 分 - 很差。1 条好评,共有 200 条点评" "
2 分 - 糟糕。2 条好评,共有 200 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Pamela

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Although not, five star, the property has everything you might need to be comfortable and is very clean. The restaurant Has a lovely menu and breakfast in the morning. Best of all the staff are incredibly friendly and helpful. I love the fact that it is right across from the waterfront, nice for walking and even swimming if you care to.
2024 年 4 月入住 2 晚
Glenn - General Manager 于 2024年05月28日 的回复
Dear PamelaThank you for choosing to stay with us, as well as taking the time to review the hotel after your stay. I am pleased to read that you had a pleasant stay and we look forward to welcoming you back,.Warm regards

10/10 超赞

Christopher

满意:清洁度、员工和服务、住宿条件和设施
Everything
2024 年 1 月入住 2 晚
Glenn - General Manager 于 2024年01月27日 的回复
Dear ChristopherThank you for choosing to stay at the Town Lodge in Gqeberha. We are pleased to read that you had a pleasant stay and we look forward to welcoming you back.

10/10 超赞

TS

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
Glenn - General Manager 于 2024年01月22日 的回复
Dear GuestI am pleased to read that you had a pleasant stay and your expectations were met. Thank you for reviewing the hotel after your recent visit.We look forward to welcoming you back.Warm regards

2/10 糟糕

Timonay

2023 年 12 月入住 2 晚
Glenn - General Manager 于 2023年12月19日 的回复
Dear TimonayIt is disappointing when we have not met a guest's expectations. Obviously, we want every guest to leave us after having a pleasant stay. Your review unfortunately does not indicate where we fell short, thus will not know where we could improve. Thus, one of my team will be in contact to see where we failed to deliver, so that we can remedy the shortcomings going forwards.Warm regards

6/10 一般

Andrew

与配偶出行
our booking did not reflect on their system. allocated use city facing twin room instead of a sea facing double. it was rectified. all a bit disjointed.
2023 年 11 月入住 1 晚
Glenn - General Manager 于 2023年12月4日 的回复
Dear AndrewI must apologise that technology seemed to fail us, with regards to your reservation. I am pleased that the team eventually sorted it out. We look forward to welcoming you back.Warm regards

8/10 还可以

Odette

2023 年 11 月入住 1 晚
Glenn - General Manager 于 2023年12月19日 的回复
Dear OdetteThank you for choosing to stay with us, as well as taking the time to complete the review. We are pleased to read that you found our facilities acceptable and look forward to seeing you again.Kind regards

10/10 超赞

Mzoliswa

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Glenn - General Manager 于 2023年12月19日 的回复
Dear MzoliswaThank you for taking the time to review the hotel after your recent visit. I am pleased to read that we met your expectations. We look forward to welcoming you back.Kind regards

10/10 超赞

siraj

2023 年 11 月入住 1 晚
Glenn - General Manager 于 2023年12月19日 的回复
Dear SirajThank you for choosing to stay with us. We are pleased to read that you had a pleasant stay with us. We look forward to welcoming you back.

8/10 还可以

Jonathan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
All very good, except their windows were rather dirty. On the second floor, there’s a balcony, so it’s easier to clean the windows then elsewhere.
2023 年 10 月入住 2 晚
Glenn - General Manager 于 2023年11月6日 的回复
Dear JonathanThank you for choosing to stay with us, as well as taking the time to review the property. I am pleased to see that overall we met your expectations. I must apologise that the windows were not spotless, however due to our location, these can be cleaned and then two hours later, when the wind picks up, we back to square one. This has however been shared with the team, as they need to remain on top of this.Warm regards

10/10 超赞

Christoffel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Was amazing, just a little short.
2023 年 9 月入住 1 晚
Glenn - General Manager 于 2023年09月26日 的回复
Dear ChristoffelThank you for taking the time to review the Town Lodge after your recent stay. I am pleased to read that we met your expectations. We look forward to welcoming you back.Warm regards

10/10 超赞

Moutie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

10/10 超赞

Maralize

2023 年 7 月入住 3 晚
Glenn - General Manager 于 2023年07月17日 的回复
Dear MaralizeThank you for choosing to stay with us, as well as taking the time to complete the review. I am pleased to see that we met all your expectations with the fantastic score. We look forward to welcoming you back.Kind regards

6/10 一般

Vusumzi

2023 年 5 月入住 1 晚
Glenn - General Manager 于 2023年07月17日 的回复
Dear GuestThank you for choosing to stay with us, as well as taking the time to complete the review. We look forward to welcoming you back.Regards

10/10 超赞

Grant

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 3 月入住 1 晚

8/10 还可以

William

商务旅客
满意:员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 4 晚
Glenn - General Manager 于 2023年02月26日 的回复
Dear WilliamThank you for your recent visit. I am pleased to see that you rated us favourably. Thank you for taking the time to review the hotel. We look forward to welcoming you back.Warm regards

8/10 还可以

Audrey

2023 年 2 月入住 1 晚
Glenn - General Manager 于 2023年02月16日 的回复
Dear AudreyThank you for taking the time to review the Town Lodge after your recent stay. We look forward to welcoming you back.Warm regards

10/10 超赞

John

2023 年 1 月入住 1 晚
Glenn - General Manager 于 2023年01月31日 的回复
Dear JohnThank you for choosing to stay with us, as well as taking the time to review the hotel, after your recent visit. I am pleased to see you had a pleasant stay and we look forward to welcoming you back.Regards

10/10 超赞

Phelo

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 2 晚
Glenn - General Manager 于 2023年01月31日 的回复
Dear GuestThank you for choosing to stay with us, as well as taking the time to review our property. I am pleased to see that you had a pleasant stay. We look forward to welcoming you back.Regards

10/10 超赞

Donovan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A place to go.
Service was great,staff was accommodating,situated in a central area with walking distance to malls and shops. No faults,will definitely recommend
2022 年 12 月入住 2 晚
Glenn - General Manager 于 2022年12月31日 的回复
Dear DonovanThank you for your recent visit, as well as taking the time to review the property upon departure. I am pleased to read that you had a pleasant stay and look forward to seeing you again.Warm regards

10/10 超赞

Lizelle

2022 年 12 月入住 1 晚
Glenn - General Manager 于 2022年12月31日 的回复
Dear LizelleI am pleased to see you had a pleasant stay at the Town Lodge. It is always great to receive feedback, negative as well as this helps us remedy any shortcomings.We look forward to you booking with us again.Regards

8/10 还可以

Benedito

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
Glenn - General Manager 于 2022年12月27日 的回复
Dear GuestThank you for choosing to stay with us, as well as rating us so highly. I am pleased to see that you had a pleasant stay. We look forward to accommodating you again.Warm regards

10/10 超赞

George Panashe

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Hotel 5/5
2022 年 11 月入住 1 晚
Glenn - General Manager 于 2022年11月27日 的回复
Dear GeorgeThank you for staying with us, as well as taking the time to review our property. I am pleased to see you had a pleasant stay. We look forward to hosting you again.Regards

8/10 还可以

Paul

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Only there for 1 night and didn't have time to look around
2022 年 10 月入住 1 晚
Glenn - General Manager 于 2022年10月18日 的回复
Dear PaulThank you for taking the time to review the Town Lodge after your recent visit. I am pleased to see you had a pleasant stay. We do hope that on your next visit you will have time to enjoy the rest of our offerings.Kind regards

10/10 超赞

Zwothe

2022 年 10 月入住 2 晚
Glenn - General Manager 于 2022年10月18日 的回复
Dear GuestThank you for staying with us. I am pleased to see that you enjoyed your stay and we delivered on our 'home away from home' promise.We look forward to welcoming you back.Regards

8/10 还可以

Philip

2022 年 10 月入住 2 晚
Glenn - General Manager 于 2022年10月10日 的回复
Dear PhilipThank you for staying with us. I am pleased to see you had a pleasant stay and thank you for the positive review.Regards

8/10 还可以

M L

满意:清洁度、员工和服务、客房舒适度
2022 年 9 月入住 1 晚
Glenn - General Manager 于 2022年10月10日 的回复
Dear GuestThank you for your recent visit to the Town Lodge. I am pleased to see you had a pleasant stay and look forward to welcoming you back.Regards

10/10 超赞

NANCY

2022 年 8 月入住 1 晚
Glenn - General Manager 于 2022年10月10日 的回复
Dear NancyThank you for taking the time to complete the review after your recent stay at the Town Lodge. I am pleased to see we met all your expectations and look forward to welcoming you back.Regards

10/10 超赞

Wilhelm

2022 年 5 月入住 2 晚
Glenn - General Manager 于 2022年06月6日 的回复
Dear Wilhelm Thank you for taking the time to review our property post your recent stay. I am pleased to se we met your expectations. We look forward to your next visit. Regards

10/10 超赞

Whitney

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 1 晚
Glenn - General Manager 于 2022年05月31日 的回复
Dear Whitney Thank you for choosing to stay with us, as well as for completing the fantastic review. I am pleased to see that we met your expectations. We do hope to see you again soon. Regards

10/10 超赞

Thuli

2022 年 5 月入住 1 晚
Glenn - General Manager 于 2022年05月31日 的回复
Dear Thuli Thank you for staying with us, as well as taking the time to complete the great review. We look forward to seeing you again. Regards

8/10 还可以

Andre Fitzgerald

满意:清洁度、员工和服务、住宿条件和设施
The property was great actually. Staff was friendly, food was delicious (the biltong was my favorite). The room was a lot smaller than I expected, and a couple of things that are normal in American hotels were not present here (I really needed an iron). Otherwise, would absolutely hang out there again. Location was right in the middle of everything.
2022 年 4 月入住 1 晚
Glenn - General Manager 于 2022年05月6日 的回复
Dear Mr Fitzgerald Thank you for choosing to stay with us and completing the review. I am pleased to read you had a pleasant stay. Correct, rooms are not found in our rooms, however a team member would gladly deliver one to your room on request. We look forward to accommodating you again soon

10/10 超赞

Andre Fitzgerald

2022 年 4 月入住 6 晚

8/10 还可以

Martijn

2022 年 4 月入住 1 晚
Glenn - General Manager 于 2022年05月5日 的回复
Dear Guest Thank you for taking the time to complete the review. I am pleased to see you enjoyed your stay with us and we look forward to accommodating you again. Regards

8/10 还可以

Karen

2022 年 3 月入住 3 晚
Glenn - General Manager 于 2022年04月8日 的回复
Greetings Karen Thank you for your recent visit to the Town Lodge Port Elizabeth. I am pleased to see we met your expectations. We look forward to accommodating you again soon. Kind regards

2/10 糟糕

Winter

2022 年 3 月入住 2 晚
Glenn - General Manager 于 2022年04月8日 的回复
Dear Guest It is disappointing to see that we did not meet your expectations. You unfortunately do not elaborate on the issues, thus my team and I, cannot remedy any shortcomings. I do trust you would visit us again, as to afford us the opportunity to redeem ourselves, if it in fact was a service issue, or merely personal preferences that were not met. Regards

8/10 还可以

Zwothe

商务旅客
满意:员工和服务,清洁度
2021 年 11 月入住 4 晚
Glenn - General Manager 于 2022年02月24日 的回复
Dear Zwothe Thank you for staying with us and taking the time to review our property. We look forward to welcoming you back. Kind regards

10/10 超赞

Gavin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 3 晚
Glenn - General Manager 于 2022年02月23日 的回复
Dear Gavin Thank you for taking the time to review our property post your recent stay with us. I am pleased to see that the team met your expectations. We look forward to welcoming you back. Kind regards

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Valentine's Day
Was very Nice
2022 年 2 月入住 2 晚
Glenn - General Manager 于 2022年02月15日 的回复
Dear Guest Thank you for staying with us and taking the time to post the positive review. We look forward to welcoming you back. Regards

10/10 超赞

William

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 3 晚
Glenn - General Manager 于 2022年02月15日 的回复
Dear William Thank you for staying with us and taking the time to review the Town Lodge. I am pleased to see the team delivered on your expectations. We look forward to welcoming you back. Keep well

10/10 超赞

Stuart

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay with pleasure.
Home away from home and centrally located.
2022 年 2 月入住 2 晚
Glenn - General Manager 于 2022年02月15日 的回复
Greetings Stuart Thank you for the fantastic review. I am pleased to see that you had a pleasant stay with us and look forward to welcoming you back at your next visit. Kindest regards

8/10 还可以

Husain

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 3 晚
Glenn - General Manager 于 2022年01月16日 的回复
Dear Guest Thank you for staying with us and rating us so highly. We look forward to welcoming you back again soon. Regards

8/10 还可以

Clint

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 4 晚
Glenn - General Manager 于 2021年12月14日 的回复
Dear Clint Thank you for taking the time to review the Hotel, post your recent stay. I am pleased to see that you rated us highly. We look forward to accommodating you again.

10/10 超赞

Thuso

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 3 晚
Glenn - General Manager 于 2021年11月2日 的回复
Greetings Thuso Thank you for staying with us. I am please to see my team met your expectations. We look forward to welcoming you back. Yours in hospitality

8/10 还可以

P

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very pleasant staff, lovely clean room. My go place when I'm in PE
2021 年 10 月入住 2 晚
Glenn - General Manager 于 2021年11月1日 的回复
Dear Guest Thank you for taking the time to complete the review. It is pleasing to see that you will be our guest again. We look forward to welcoming you back. All the best

10/10 超赞

Kameshnie,Shoreline

2021 年 10 月入住 1 晚

4/10 很差

Antoinette

满意:员工和服务,清洁度
Need a break rather report discomfort than leave
My husband and I were so excited to have an relaxing weekend. Everything went well with booking in, got our key and off to our room. Not long afterwards noise escalated from the passage which caused me to please ask the children (there for a sport opportunity) to not make so much noise as one of them also commented to stop making so much noise. My husband and I cannot understand why we were put in a room which were surrounded by these youngsters. We feel that we could have been placed in another wing from the youngsters. Due to the noise we decided to go home on Saturday and not stay until Sunday. I must say that the we were very impressed with the staff at Town Lodge Port Elizabeth, just a pity that the stay turned out not to good. We were offered other accommodation but unfortunately we were very unhappy and decided just to go home.
2021 年 10 月入住 2 晚
Regards, Glenn - General Manager 于 2021年10月15日 的回复
Greetings Antoinette Thank you for reserving your room with us. It is however unfortunate that you were inconvenienced by the group in house. Due to the large number of participants in the event, all our twin rooms were taken and our buildings design / layout unfortunately does not allow for separating guests, which we have taken note of for future developments. I believe Kym did try make contact on the day you departed to make alternative arrangements, however you had already packed up your belongings and were on your way out. She will make contact in due course to discuss your extra night, with you hopefully allowing us an opportunity to redeem ourselves.

8/10 还可以

Feroza

与家人出行
2021 年 10 月入住 3 晚
Glenn - General Manager 于 2021年10月15日 的回复
Dear Feroza I am pleased that me team delivered during your recent stay. Thank you for your custom and we look forward to welcoming you back. Kindest of regards

6/10 一般

Michael

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Sleepless night
Clean and neat, but the extractor fan in the bathroom could not be shut off and hummed the entire night, very irritating!
2021 年 10 月入住 2 晚
Glenn - General Manager 于 2021年10月15日 的回复
Greetings Michael Thank you for taking the time to complete the review after your recent stay. I must apologize that the extractor caused discomfort. My team will look into and remedy. Thank you for choosing us for your accommodation needs. I trust on your next visit to the Metro, you will afford us the opportunity to redeem ourselves. Regards

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 1 晚
Glenn - General Manager 于 2021年08月24日 的回复
Dear Guest Thank you for booking with us and taking the time to review your stay. I am pleased to see that we delivered on your expectations. We look forward to welcoming you back.

10/10 超赞

Kuan

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value for money stay.
Very pleasant hotel to stay in for a 4 day business trip, friendly and helpful staff always on site. Lovely view of the sea, with the beach in very close proximity.
2021 年 6 月入住 3 晚
Glenn - General Manager 于 2021年06月30日 的回复
Dear guest Thank you for taking the time to complete the attached review. I am pleased to see my team delivered on your expectations. We look forward to welcoming you back.