nice staff, nice location, thank you so much !
Please stay here to enjoy the sunshine in Gran Canaria !
FANG HSUAN
8/10 不錯
jéremie
2025 年 6 月 2 日
讚好:整潔度和職員與服務
Overall good
jéremie
於 2025 年 5 月住了 3 晚
10/10 優異
Daniel
多人同遊
2025 年 5 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Daniel
於 2025 年 5 月住了 3 晚
4/10 欠佳
Darren
2025 年 4 月 16 日
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Was in awful room but couldn't move on arrival or next day
I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned
Rea
Darren
於 2025 年 4 月住了 9 晚
10/10 優異
Richard
2025 年 4 月 13 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
Richard
於 2025 年 4 月住了 6 晚
10/10 優異
Richard
2025 年 4 月 2 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel Neptuno, Gran Canaria
I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre.
It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
Richard
於 2025 年 3 月住了 5 晚
8/10 不錯
Alan
2025 年 3 月 27 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Wonderful staff and nice location for exploring the town.
Alan
於 2025 年 3 月住了 7 晚
6/10 一般
Tomi
2025 年 3 月 26 日
讚好:整潔度、職員與服務和住宿狀況
The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.
Tomi
於 2025 年 3 月住了 4 晚
6/10 一般
colin
2025 年 3 月 23 日
讚好:整潔度和職員與服務
colin
於 2025 年 1 月住了 7 晚
6/10 一般
真實旅客
2025 年 3 月 19 日
讚好:整潔度和職員與服務
真實旅客
於 2025 年 3 月住了 5 晚
8/10 不錯
真實旅客
2025 年 3 月 14 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2025 年 3 月住了 3 晚
10/10 優異
Roger
2025 年 3 月 2 日
Roger
於 2025 年 2 月住了 4 晚
10/10 優異
Michael
2025 年 2 月 27 日
讚好:整潔度、職員與服務和住宿狀況
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Michael
於 2025 年 2 月住了 6 晚
8/10 不錯
Roy
2025 年 2 月 26 日
讚好:整潔度、職員與服務和客房舒適度
Hit and miss.
The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
Roy
於 2024 年 10 月住了 2 晚
8/10 不錯
Anette
2025 年 2 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Anette
於 2025 年 2 月住了 3 晚
8/10 不錯
Stephen
2025 年 2 月 25 日
讚好:整潔度、職員與服務和客房舒適度
Excellent Service
Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4* rating is pushing it.
Stephen
於 2025 年 2 月住了 6 晚
10/10 優異
Simen Jensen
2025 年 2 月 19 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
6 stjerner på service
Usedvanlig hjelpsomt og hyggelig personalet.
Stor frokostbuffé med god og variert mat.
Fint bassengområdet med gode solforhold som aldri var helt fult.
God lokasjon med masse butikker og gode resturanter rett i nærheten.
Hoteller virker godt ivaretatt, sengene var gode å sove i. Og badet rommet var rent og fint.
Hotellet lever helt kart opp til forventningene og kan anbefales til alle voksne som skal på tur.
Simen Jensen
於 2025 年 2 月住了 3 晚
10/10 優異
Callum
伴侶同遊
2025 年 2 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Callum
於 2025 年 1 月住了 3 晚
4/10 欠佳
Neil Thomas
伴侶同遊
2025 年 1 月 12 日
讚好:整潔度和職員與服務
不滿:住宿狀況
The hotel is dated, needs revamping. Room was ok, west side room overlooking a garden. Shower terrible, no control of temperature, freezing cold to dangerously hot within a heartbeat. Shower hose split, front door lock failed, pool area small, entertainment poor. The hotel is right behind a huge tourist centre called Yumbo, shops, restaurants and bars, which was nice, some great food here. The beach area is about 15 to 20 minutes away.
I would not consider staying here again.
Neil Thomas
於 2024 年 12 月住了 10 晚
10/10 優異
Bruno
2025 年 1 月 8 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Alles super!!! Werde wieder dort zurückkehren.
Bruno
於 2024 年 12 月住了 10 晚
10/10 優異
Dirk
2025 年 1 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gute Lage direkt am Yumbo Center. Ein eher einfaches 4* Haus. Zimmer sind etwas in die Jahre gekommen, kurze Betten (1,90m), veraltetes Gym. Essen und Personen sind allerdings super. Preis-/Leistung passt auch.