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"Pool and staff were excellent "

"The room was great. We received an upgrade and ended up with a room that had two bathrooms and two king‑size beds. The balcony was perfect—spacious with a beautiful view. We could see the ocean, although we weren’t very close to it. The room was clean, and the staff responded promptly whenever we made a request."

"Beautiful resort. The gift shop was a bit underwhelming, but other than that. We had a wonderful time"

"This is a good value for your money. The beach is GORGEOUS, the pool immense (although the floors tiles are chipped and missing pretty much everywhere). All the pool loungers are gone before 9 am but rude/inconsiderate people that just drop their towels and never show up all day: very frustrating, management should monitor and enforce some rules on reserving them. The food is very average, the specialty restaurants are hard to book and really mediocre, especially the Coral and steakhouse. The sushi/hibachi is not the best food wise, but the hibachi experience is really fun (especially for kids). The Spanish restaurant - la Fuente - is probably the best of them, but again, reservations are really hard to get and the waits at concierge are ridiculous. The buffet food is REALLY stale and mediocre, there's a huge selection but it's actually the same stuff over and over, the breads and any bakery items are very stale. The lines to secure a table are brutal at peak times. The staff is friendly and the SPA massages are an absolute must! The disco club is a stunning venue, but they only play the same 5 reggaeton songs on repeat all day every day, so if you aren't a reggaeton fanatic, it's meh. The night time shows in the theatre are really well made, kudos to the production. The activities staff is really great in general! BEWARE: the "convenience" store has absurd prices. 20$ for a SMALL sunscreen tube, 35$ for a 12 pack of diapers.. All in all, we would return again. "

"Nice"

"Overall, my stay was pleasant. The staff was attentive, and the customer service was top-tier. Even though there was sometimes a language barrier, the staff still did a great job communicating and making guests feel welcomed. There were a lot of food options to choose from, and the drinks were well balanced. The buffet food was okay, but I found the restaurants to be much better and would recommend making reservations there when possible. The resort has trolleys that drive around every 5–10 minutes, which is convenient. However, they can sometimes fill up quickly. I personally found it easier to walk to most places rather than wait for the trolley. One thing to expect is a delay during check-in. Because so many people arrive at once, the line can take around 30 minutes or more. The staff does move as quickly as they can, but it’s something to be prepared for. My only issue was the cleanliness of the room when I first arrived. However, when I reported it, housekeeping addressed the issue immediately, which I appreciated. I would also recommend bringing U.S. dollars, as they tend to have more value and are easier to use than pesos in many situations. Overall, I would rate my experience 8 out of 10. I would return to the resort area again, though I might try a different resort next time."

"We spent 4 nights here recently at the Grand on the family side. The staff wère amazing! the food was quite good. The favorite was the food truck (curry chicken patties were the fan fave) and the Jamrock Restaurant but the buffet pretty good too. The hotel has a ton going on and entertainment was not short. Our kids had a ball spending hours swimming and using the waterslides daily we loved the nightly shows, the entertainment was high in quality! Overall it was a wonderful time with the family. Now there were a few inconsistencies we noticed: Our mini bar was not restocked two nights in a row, the snacks were restocked once. We had booked two rooms and asked a few times for them to be at least close together if not side by side and while they did say they would try to accommodate us the followimg day, it fell through and the other room ended up on another floor and quite a distance away. This part made no sense to me. Especially since we asked specifically to be close together. While disappointing we worked with it and still had a good time. The beach was rocky, consistent with most of the reviews but the views were stunning from every single angle. We would certainly go back. "

"Everything was great "

"The pool was incredibly clean. The staff were all friendly and helpful. We especially liked José at the Sensai restaurant. The food was delicious and there was a large variety to choose from. The beach was very large and sand was soft."