外觀

格林維爾伍德魯夫路美國長住套房酒店的評價

2.5 out of 5
格林維爾伍德魯夫路美國長住套房酒店
1013 Woodruff Road, Greenville, SC

評價

8.6

優異

10 分評分,優異;585 則評價中有 321 則" "
8 分評分,不錯;585 則評價中有 161 則" "
6 分評分,一般;585 則評價中有 53 則" "
4 分評分,欠佳;585 則評價中有 32 則" "
2 分評分,很差;585 則評價中有 18 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

QIANG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
干净舒适
酒店干净整洁,床很舒适。服务人员礼貌热情,周边生活配套齐全,很好的入住体验。
於 2019 年 4 月住了 1 晚
Hotel Management 於 2019年6月2日的回應
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management

6/10 一般

RHONDA

商務旅客
讚好:整潔度、職員與服務和設施服務
Elevator broke
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月17日的回應
Dear RHONDA, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the elevator issue. We understand the importance of reliable amenities for a comfortable stay and will work diligently to resolve this matter. Your satisfaction is our top priority, and we hope you will give us another opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management

10/10 優異

chunya

讚好:整潔度、職員與服務和住宿狀況
It’s very convenient. A lots restaurant and Walmart are crossed Street.
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月7日的回應
Dear Chunya, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Your remarks about the location are a joy to us. Please revisit us for another enjoyable experience. Sincerely,Hotel Management

8/10 不錯

Chelsea

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

JANGATAVIA

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Rashid

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Devin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not too far from a lot of places.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月29日的回應
Dear Devin, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location made it better. We look forward to welcoming you back for another better experience at Extended Stay America! Sincerely,Hotel Management

10/10 優異

JANGATAVIA

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Lynda

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
The check in person must have been having a bad day because she projected a feeling that we were bothering her when checking in.
於 2024 年 4 月住了 3 晚

10/10 優異

Magdalena

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, very clean and spacious suite, welcoming staff. I did enjoy staying in this newer hotel.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月19日的回應
Dear Magdalena, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

10/10 優異

Magdalena

讚好:整潔度、職員與服務和住宿狀況
I enjoyed my stay at Extended Stay America Premier Suites. The staff provided excellent service, the room was very cleaned, the hotel seems to be new, and was in a great location. It was reasonable priced. I felt like I was in a more expensive hotel. Thank you for the service and the quality of the hotel.
於 2024 年 4 月住了 1 晚

10/10 優異

Tatiana

於 2024 年 4 月住了 1 晚

8/10 不錯

jaa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

William

於 2024 年 4 月住了 1 晚

8/10 不錯

Renee

家人同遊
讚好:整潔度和住宿狀況
This property is a great location to Greenville. Plenty of restaurants down the street to choose from for breakfast lunch and dinner. The room was clean. The bedding and room were in very good/excellent condition. The bed was a little soft for us, but that’s personal preference. The only reason I’m not rating this hotel higher was because both times that I had to go to the front desk I had to wait quite a while before someone asked me if I needed help and then waited to receive the assistance that I needed. There was no soap in our bathroom and one roll of toilet paper when we checked in so I had to go to the front desk for those items and was asked to wait quite a while before I received them. The person who checked us in was very nice. It was almost midnight, and I felt like I had to wait quite a while longer than I should have being that time at night. But the gentleman was very polite and helpful.
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年3月28日的回應
Dear Reenee, We are thrilled you enjoyed our convenient location in Greenville and found the room clean with excellent bedding. Thank you for your kind words about our staff's politeness and helpfulness. We apologize for any delays you experienced at the front desk and for the oversight with the bathroom amenities. Your feedback is invaluable, and we will work to ensure prompt service in the future. We hope to welcome you back for another great stay at Extended Stay America soon!Sincerely,Hotel Management

10/10 優異

Ricky

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

6/10 一般

Vladimir

商務旅客
讚好:整潔度、職員與服務和住宿狀況
It was alright stay but I would not stay again. Room feels cold and not cozy at all. Bathroom fan running 24/7 makes noise and impossible to turn it off. Noisy refrigerator. There is a grab and go breakfast with very limited options. Pros: good bed and pillows. Big and convenient bathroom.
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年3月18日的回應
Dear Vladimir, Thank you for sharing your experience with us. We're pleased you found the bed and pillows and the bathroom convenient. However, we apologize for any discomfort caused by the room temperature and noise and regret not meeting your expectations with the breakfast offerings. Your feedback will be shared with appropriate individuals for future improvement. We're committed to enhancing our services and hope to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

10/10 優異

Annette

家人同遊
讚好:設施服務和住宿狀況
Location
於 2024 年 3 月住了 3 晚

10/10 優異

April (North Augusta)

於 2024 年 3 月住了 1 晚

10/10 優異

Latravius

讚好:整潔度、職員與服務和住宿狀況
I enjoyed my stay
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月11日的回應
Dear Latravius, Thank you for choosing Extended Stay America and for sharing your positive feedback with us. We're thrilled that you enjoyed your stay and that our property and service met your expectations. Your kind words will be shared with our team, who will be delighted to hear about your satisfaction. We look forward to welcoming you back next time you're in the area. Sincerely,Hotel Management

6/10 一般

Chandler

於 2024 年 3 月住了 1 晚

6/10 一般

Miguel (Caguas)

讚好:整潔度、職員與服務和設施服務
Breakfast was really limited to coffee and a muffin.
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年3月4日的回應
Dear Miguel, Thank you for choosing to stay with us. We hope you had a pleasant experience overall. However, we want to apologize for the issues that kept it from being perfect, especially concerning our breakfast. We will forward your valuable feedback to the relevant leaders to explore ways of enhancing our breakfast experience. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management

6/10 一般

Robert (Santee)

商務旅客
Very noisy at night, cemen shoes on the upper floors.
於 2024 年 2 月住了 5 晚
Hotel Management 於 2024年2月25日的回應
Dear Robert, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the noise coming from the upper floors. You deserve a peaceful environment, and we regret that this impacted your experience. We will share your insights with the appropriate individuals to minimize such disruptions in the future. We hope this isolated instance will not keep you from returning in the future, as we'd be grateful for the opportunity to show you the satisfying visit you deserve.Sincerely,Hotel Management

6/10 一般

Jason

伴侶同遊
不滿:整潔度和職員與服務
The TV was mounted on the side wall, it was not centered with the bed and you have to rearrange the bed just to see it. Bad layout in the room. The tv needs to remounted. Easy fix. The shower was nice and big.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月25日的回應
Dear Jason, Thank you for taking the time to share your valuable feedback. Your insights regarding the room's layout and TV positioning are invaluable to us, and we will share your observations with our team for future enhancements. We always want our guests to have the best experience with us, and we regret any inconvenience you encountered during your stay. If you decide to stay with us again, we will make every effort to show you the seamless visit you deserve.Sincerely,Hotel Management

8/10 不錯

Princetta

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Mary

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was clean and the staff was friendly and helpful.
於 2024 年 2 月住了 4 晚

8/10 不錯

Harvey

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Medical trip
Good location, clean, no problems.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年2月11日的回應
Dear Harvey, Thank you for staying at Extended Stay America and providing feedback. We are glad we could provide you with a quiet, clean place to relax and experience our friendly and thoughtful staff during this time. We hope if future visits to the hospital are necessary, we can host another exceptional stay at our hotel. Better yet, please revisit us for a comfortable and relaxing getaway without a visit to the hospital- we wish you all the best.Sincerely,Hotel Management

10/10 優異

Stephen

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was great
於 2024 年 1 月住了 7 晚

10/10 優異

Scherry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My experience was great
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月29日的回應
Dear Scherry, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

10/10 優異

deborah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very close to many dining options, was very clean and nice laundry facility.
於 2024 年 1 月住了 1 晚

8/10 不錯

Leslie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and quiet, especially for an extended stay hotel. Staying on Woodruff Rd can be iffy because of the traffic, but this is just outside the busiest areas. Very convenient to several restaurants, 385 and 85, and they allow dogs so you might get to pet a bunch of random dogs and what could be better than that?
於 2024 年 1 月住了 4 晚
Hotel Management 於 2024年1月21日的回應
Dear Leslie, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our clean property, convenient location, and pet-friendly facility made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely, Hotel Management

10/10 優異

Courtney

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Sumanth (CHICAGO)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property seems like a newly built and the rooms and kitchen appliances are all new. There is only one person at night who manages the entire property, we waited in the lobby for 30 minutes just to check in at 6:00 PM Complimentary breakfast is just Grab and go (muffins/coffee/energy bars) nothing else. A homeless guy in the property early in the morning grabbing everything in the kitchen and messing, reported this at the front desk. it was not a good experience. Location is right next to i385 in the Greenville area.
Hotel Management 於 2024年1月13日的回應
Dear Sumanth, Thank you for your review. We are pleased you enjoyed your overall stay and appreciate your positive comments about our well-maintained accommodations. However, we regret the multiple concerns you have experienced and will share them with the appropriate individuals. Without feedback, we cannot improve our service to our guests, so we thank you for sharing. We appreciate your patience and hope to have another opportunity to welcome you to our hotel again. Sincerely,Hotel Management

10/10 優異

Teresa

讚好:整潔度、職員與服務和住宿狀況
Very comfortable and affordable environment.
於 2024 年 1 月住了 1 晚

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 優異

Melissa

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyed the stay.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月9日的回應
Dear Melissa, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

8/10 不錯

Jaden

於 2023 年 12 月住了 2 晚

10/10 優異

Victoria

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Beds were comfortable, hotel was very nice, and staff were great. The free breakfast was lacking but overall it is a great hotel.
於 2023 年 12 月住了 1 晚

10/10 優異

cornelius

於 2023 年 12 月住了 3 晚

10/10 優異

Tommy

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Dawn

商務旅客
讚好:整潔度、設施服務和住宿狀況
Easy access. Clean and comfortable.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月8日的回應
Dear Dawn, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable, and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

2/10 很差

Deborah

於 2023 年 12 月住了 1 晚

10/10 優異

Kathy

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Gary

於 2023 年 11 月住了 1 晚

10/10 優異

Keith

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay! The staff were friendly and helpful, and the facility and rooms were clean and beautiful. Our suite was very nice - comfortable, convenient, and well-stocked. Highly recommended, and we will stay here again during our next trip to Greenville.
於 2023 年 11 月住了 2 晚

2/10 很差

Gabrelle

讚好:職員與服務
不滿:整潔度
於 2023 年 11 月住了 3 晚

4/10 欠佳

Noel (King)

讚好:職員與服務
不滿:整潔度
Overall condition of room was ok, bathroom floor were sticky dirty, bed lines lock that weren’t changed, for the price I expected better, sorry if sound some negative, but I have been in other Stay American hotels and they were in better condition, hope this will help.
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月20日的回應
Dear Noel, Thank you for sharing your thoughts about your recent stay with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Thank you for this valuable feedback. We will work with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

8/10 不錯

Philip

讚好:整潔度、職員與服務、設施服務和住宿狀況
Breakfast was dissappointing. Expedia should have a more specific listing than "free breakfast". The free "Grab and Go Breakfast" offered at this property was truly minimal. Is should be listed as "free coffee and granola bar".
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月24日的回應
Dear Philip, Thank you for being our guest. We appreciate your comments about how much you enjoyed your overall stay; however, we were sorry that you did not thoroughly enjoy our breakfast. We will follow up with our food and beverage team to see how to improve. It was our pleasure to host your visit; we look forward to welcoming you back soon.Sincerely,Hotel Management