“Property was clean and staff was excellent but property is in an isolated spot and surrounding is not very good for for walking or moving around. It’s also far from the airport so not that convenient. Also I wish they had more authentic food .”
“Staff attitude was excellent. Check in experience was excellent. Property is in good shape. The disappointment was in the bed, which matters the most when you’re traveling. The bed sheets were worn out and had stains all over (quite disgusting). When I lifted the bed cover at night I noticed the bed sheet wasn’t changed from the previous stay (crumpled up). Extremely disgusting. Just ended up sleeping on top of the bed cover instead. Had a terrible sleepless night.”
“This experience honestly made me realize why big hotel brand names matter so much. Standards, professionalism, and guest care make all the difference.
Very disappointing experience for a so-called 5-star hotel. I booked this stay for my wife and son expecting comfort, professionalism, and hospitality, but the experience was far from it.
For a hotel that claims luxury standards, the customer service was extremely disappointing. A true 5-star hotel is not just about fancy rooms; it’s about how……
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