This property has potential, but is poorly coordinated and their communication is utterly disjointed between the departments and staff.
Isthiaq
於 2025 年 4 月住了 2 晚
10/10 優異
Martin Tunø
家人同遊
2025 年 4 月 13 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Martin Tunø
於 2025 年 4 月住了 7 晚
8/10 不錯
Kunasegar
家人同遊
2025 年 4 月 1 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kunasegar
於 2025 年 3 月住了 2 晚
10/10 優異
Prasadini
2024 年 8 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing service, staff members very attentive, delicious food, beautiful resort
Prasadini
於 2024 年 8 月住了 2 晚
10/10 優異
Prasanga
親子同遊
2024 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only problem is transportation
Prasanga
於 2024 年 7 月住了 1 晚
6/10 一般
Iliana
家人同遊
2024 年 7 月 18 日
讚好:整潔度和客房舒適度
Ok for families but dated
The hotel is good, but seems as old as if you traveled in time. And the staff is really slow.
Iliana
於 2024 年 4 月住了 1 晚
10/10 優異
Mohamad
家人同遊
2024 年 7 月 15 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Great service. Amazing place to chill
Mohamad
於 2024 年 7 月住了 1 晚
10/10 優異
KIPYO
2024 年 6 月 13 日
KIPYO
於 2024 年 6 月住了 2 晚
4/10 欠佳
Iliana
家人同遊
2024 年 4 月 12 日
讚好:整潔度
不滿:職員與服務和住宿狀況
Back to the 90s
It seems that since it first open, no investment has gone into the hotel. Old facilities, very slow service with just a few good service guys trying their best. 70% of them go in circles. It can take an hour to get drinks and pizza.
We played golf, tho the caddies try their best, the equipment for rental is incomplete and old. No shop… really poor vision of what this business could do.
Iliana
於 2024 年 4 月住了 2 晚
8/10 不錯
Mafooza
2024 年 3 月 18 日
讚好:整潔度、設施服務和住宿狀況
Overall we loved all facilities in and around the hotel. Its absolutely amazing. We look for to stay in Shangrila Hambantota during our next vacation in Sri Lankan
Mafooza
於 2024 年 2 月住了 1 晚
8/10 不錯
Mariam
家人同遊
2024 年 3 月 2 日
讚好:整潔度、設施服務和住宿狀況
We had to wait for an hour for our room to be ready even though we arrived on time and pre-booked months before. There was no compensation offered either for the inconvenience. The rooms are quite far from the elevators so there was a lot of walking involved just to get anywhere. Apart from that, the hotel was good.
Mariam
於 2024 年 2 月住了 1 晚
10/10 優異
Maduka
家人同遊
2024 年 2 月 27 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Maduka
於 2024 年 2 月住了 1 晚
6/10 一般
Mikhail
家人同遊, 親子同遊
2024 年 1 月 14 日
讚好:整潔度、設施服務和住宿狀況
Big and nice facility similar to 5-star hotels in Turkey.
Food is quite nice. Area around the hotel is also big and nice.
There is nowhere to go other than the hotel area and there is really nothing to do if the weather is not good - no leisure is organized for the hotel guests except for 12.00pm aerobics once a day. Prepare for a one-week waiting like to the spa, they only have 2 massage girls and 1 ayurveda specialist for a huge facility. Ocean is not good for swimming. Sunbathing beds/decks are few and occupied by some guests in the morning and abandoned till the come to enjoy the pool around noon time, so prepare to fight for those to get a space by the pool.
Staff is friendly but many of them do not understand English very well or may be there is some other reason, but getting things done - should it be a cup of coffee or getting your laundry bag back to the room can take 5 times more times and efforts than you originally planned. Really this hotel is overestimated and except for a fancy facility and good food, it is the most boring place on Earth.
Mikhail
於 2023 年 12 月住了 4 晚
8/10 不錯
Christi
家人同遊
2023 年 11 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service with good staff.
Christi
於 2023 年 11 月住了 2 晚
10/10 優異
Kerstin
2023 年 8 月 13 日
讚好:整潔度、職員與服務和住宿狀況
Wir kommen mit Familie und zum hoöfen. Für alle ist etwas dabei und alle fühlen sich wohl.
Das Personal ist außergewöhnlich freundlich.
Wir kommen gerne wieder.
Kerstin
於 2023 年 8 月住了 2 晚
10/10 優異
C
家人同遊
2022 年 8 月 21 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Séjour Août 2022
Très bon séjour. Équipes souriantes, disponibles, aimables et efficaces. Les enfants ont adoré les piscines et attractions qui leur sont destinées. Très beau cadre de séjour.
C
於 2022 年 8 月住了 2 晚
10/10 優異
William
親子同遊
2022 年 5 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff who looked after our 18 month old daughter well. Clean and well maintained hotel with links to all main attractions and special services such as helicopter rides.
William
於 2022 年 4 月住了 2 晚
10/10 優異
Nesha
2022 年 4 月 8 日
Nesha
於 2022 年 3 月住了 7 晚
4/10 欠佳
Juuso
2022 年 3 月 21 日
不滿:住宿狀況和客房舒適度
Basic resort not a luxury resort
Golf course it’s amazing but that’s it. I can’t recommend this hotel for anyone who wants to do something else than only play golf.
It’s very basic resort hotel without any luxury. All the prices were 50% more than in Marriott Weligama.
We couldn’t get any spa times to booked, there’s absolutely nothing around the hotel, beach is not for swimming and there’s no restaurants or even sun beds at beach.
Half of the hotel facilities were closed and hotel would need some renowation. You can’t call this a five star hotel. We had even problems to check in and out and it took forever.
Juuso
於 2022 年 3 月住了 4 晚
2/10 很差
MELVYN
伴侶同遊
2022 年 2 月 24 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Like many things from China, appearances can be deceiving. Rooms and the hotel grounds may look 5 star but there are so many things such as quality of service, food, drink and the calibre of staff is distinctly low grade that degrade this place to 2 stars. You are treated as a customer, not a guest. When you enter the hotel grounds you are interrogated and your vehicle is searched by security dogs at the top of the access road to the hotel. There is no valet parking and several more facilities have been removed 'due to covid'. After a 3.5-4 hour drive from the airport you will sweat like pig in the entrance hall as the fans are switched off while you wait for a long time to be checked in. There is no air conditioning in this area. When we enquired as to why there is a delay in check in we were ushered away from the queue without explanation by a rude staff member who struggled to speak english! At check in the staff tried charging me for my hotel stay even though I had paid for it on Expedia 1.5 months earlier and they refused my request to settle bills on checkout. They instead insisted I pay a unexpected surcharge of Rs.30000 (nearly £120) at check in to cover potential extras like room service. Which is utter rubbish. The staff have a poor understanding of English, messed up and delayed our order. The prices are extortionate. Before check out a letter was sent to my room explaining the hotel IT system is unreliable and that they would prefer if I settle any bills the nig
MELVYN
於 2022 年 2 月住了 2 晚
2/10 很差
Mohamad
2021 年 11 月 14 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel in sri lanka
I’ve never did any review before, but this hotel made me do one. I booked for two nights for my honeymoon trip in shangri-la Hambantota because it looked amazing in the pictures. I sent them an email informing them that we want something special since we are honeymooners. First when we arrived, the lobby and rooms looked so old although the hotel is 3 years old. What we disliked the most is that everything is paid on the property(any activity) even we asked for golf car tour to see the hotel around since it is huge, they asked for money. The only “special” thing they did for us is throwing some flowers on our bed as “honeymoon decoration”. Their food is below average. The cherry on top was a lizard on the bed before sleep and we couldn’t sleep comfortably. At 8:00 am the cleaning person knocked on the door many times and entered while we were still asleep. I woke up at 8:30 called another hotel and checked out directly.
They did nothing about it they were only waiting me to settle the 4$ remaining from the balance😂. Never visit this hotel it is the worst..