They took my payment in full twice. They advised then would return it to my payment card but then said they couldn’t do so until they’ve finished their bank reconciliation.
It’s now been 4 days and I still haven’t received my money back. This has cost me additional forex fees which they say they can’t refund or compensate me for. They gave me a free meal but this doesn’t address the financial loss or the inconvenience
They were very apologetic and this was appreciated but they still haven’t solved the issue.
Samit
於 2025 年 1 月住了 3 晚
8/10 不錯
Alok
2024 年 11 月 19 日
讚好:整潔度、職員與服務和住宿狀況
For the value it provides, its price should be half of what it currently is.
Alok
於 2024 年 11 月住了 5 晚
8/10 不錯
Harmen
2024 年 11 月 9 日
Harmen
於 2024 年 11 月住了 2 晚
10/10 優異
Rayan
商務旅客
2024 年 10 月 24 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Rayan
於 2024 年 10 月住了 2 晚
10/10 優異
Veronika (Prague)
商務旅客
2024 年 8 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good accommodation option near NC1, although extremely expensive