Jacksonville Hands on Children's Museum Hotels

"It was ok"

"They won’t let anyone check in after 11 pm and tried to fight me to get my money back when I called as a courtesy to let them know we hit traffic and would be there after 12. "

"During my stay, I did not feel very welcomed by the front desk staff. When I arrived to check in, the front desk associate was not very friendly. I handed her my card directly, but she returned it by placing it on the counter instead of handing it back to me. Small gestures like that can say a lot about customer service. While waiting for my check-in to be completed, I noticed her interactions with other guests were much warmer and more engaging. She was asking other guests if their rooms were okay and speaking to them in a very friendly manner. When I came down from my room later, I did not receive the same level of acknowledgment or enthusiasm. I will say that one staff member—a woman I encountered near the elevator—was very pleasant and kind. Unfortunately, the night front desk associate was also not very welcoming. Overall, the experience left me feeling uncomfortable and as though certain guests were treated more favorably than others. Because of that, I would likely choose another property for future stays. Caucasian people were treated better."

"The staff was extremely pleasant and helpful. The location is perfect if you don’t want to travel too far from the hotel. Many great restaurants, stores, and a movie theater are within walking distance. I will be staying here again. "

"Don’t let the location fool you!!! Very outdated and in the need of renovation $100 deposit but tub was ragedy plugs falling apart, dripping faucet all night in the kitchen . Peeling cracked sofa, old fridge and dish washer falling apart. Beautiful location of property but need to work on property before renting but if u a single person not picky and just want a place to lay you get it for a good price. You pay for what you get"

"Amazing"

"I had a good stay for the night that I was there. There was renovation going on, but it was not loud or in the way. There were several eating options in walking distance. The only complaint I had is when I went to take a shower, the soap was out. "

"Parking was fine. However my room: No TV, no pillows, no trash can, smoke detector had been ripped from the ceiling. Well below standards for Woodspring Suites. "

"Staff was rude"