Berlin Hanflabyrinth Hotels

"The front desk staff were friendly and helpful. We arrived early but they allowed us to leave our cases in a safe place. The check-in was very good. The room was spacious, clean and well maintained. The breakfast was very comprehensive waith a large selection"

"All around good"

"Excellent!"

"Great value for money. Sparkly clean room, decent size and pleasant staff. Highly recommended "

"Dear Expedia Customer Support, I am writing to formally raise a complaint regarding my recent Valentine’s trip to Berlin, which was booked through Expedia. My partner and I arrived at the hotel at approximately 1:30am after travelling, only to be informed that the Senior Suite I had paid for was no longer available. Without any clear explanation, we were told the room had effectively been downgraded. The receptionist was unable to provide a reason as to why the room I had booked and paid for had been given to another guest, nor could they explain how this situation had occurred. After being shown an alternative room, we were left with no real choice but to accept a standard room with a standard bed — significantly below the level of accommodation I had reserved and paid for. I requested either the correct room or a refund of the price difference, but this was refused. I find it completely unacceptable that a confirmed and fully paid booking was not honoured. The issues continued throughout the stay. During our three-night visit: No housekeeping attended our room. Bed sheets were not changed. The room was not cleaned at any point. On the second night, after returning late in the evening, we found the room untouched. The following day, we had to go down to reception and request fresh bed sheets and pillowcases ourselves. We were instructed to collect them from reception rather than having them delivered to the room, and I was forced to make the bed personally. While I "

"Quiet, clean room. Comfortable bed. Lovely hot shower. Great breakfast - good selection"

"I like it.. Please try to keep families together and single people in different floors "

"Clean place and we even got a private outdoor area that we didn't expect"

"Clean and well equipped apartment. Great location."