10/10 優異
Hang Kit
多人同遊
2023年8月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is very pretty itself and the environment in the hotel is wonderful. There is a sky bar where you can enjoy a chill night. The room is cozy and decorated in a 5 stars hotel way. The cup broke when we poured some boiled water. One of the air conditioners did not work and the room is hot. Staff is super helpful and its service is highly appreciated. When I reflected the situation to the staff, he arranged a new cup to us immediately and swapped a new room for us in short. The breakfast is tasty which is out of our expectations. When my friend and I left the hotel, the staff gave us some souvenirs for compensation and kept saying sorry for the situation we experienced. Staff attitude is really five out of five as guest can really be well served. I would highly recommend this hotel to others who would like to visit Hanoi.
Hang Kit
於 2023 年 8 月住了 1 晚