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关于罗德威酒店的点评

2 out of 5
罗德威酒店
355 Skidmore Drive, Harlan, KY

点评

6.0
10 分 - 超赞。26 条好评，共有 137 条点评" "
8 分 - 还可以。29 条好评，共有 137 条点评" "
6 分 - 一般。27 条好评，共有 137 条点评" "
4 分 - 很差。29 条好评，共有 137 条点评" "
2 分 - 糟糕。26 条好评，共有 137 条点评" "

6.0/10

清洁度

7.0/10

员工和服务

5.0/10

服务设施

5.6/10

住宿条件和设施

5.2/10

环保

点评

6/10 一般

Chloe

2024 年 4 月入住 1 晚

10/10 超赞

Kimberly

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

Donald

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
First room we were giving smelled like smoke and had a cigarette butt in the sink and only 1 bath towel and 1 wash cloth we were moved to another room which was better but both rooms had no cups for brushing your teeth the curtains in both rooms were really bad and cob web's around the ceilings. The American Flag on there flag pole was in sherads very disturbing
2024 年 3 月入住 1 晚

8/10 还可以

Tammy

The staff were so kind and helpful. They ensured I got a quiet, restful couple of nights in a beautiful area. I would go again!
2024 年 3 月入住 2 晚

6/10 一般

mitch

不满意：服务设施
2023 年 12 月入住 2 晚
Jay 于 2024年01月28日 的回复
Thank you for your feedback we will work on this.

10/10 超赞

Ashley

满意：清洁度、员工和服务、住宿条件和设施
Very friendly staff, quiet area, peaceful stay
2023 年 12 月入住 3 晚
~ General Manager 于 2024年02月6日 的回复
Thank you very much! We appreciate you and your business!

8/10 还可以

Kimberly

2023 年 12 月入住 1 晚
Jay 于 2024年01月28日 的回复
We are trying to reach our goals up to 5 star rating still we are working on it and thanks for your feedback

10/10 超赞

Kimberly

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Jay 于 2024年01月28日 的回复
Thank for you feedback we are trying to improve our goals up to 5 star rating

2/10 糟糕

David

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not so good
Terrible. No electrical outlets worked, room was very cold and took hours tonwarm up. Toilets not flushed and had been used
2023 年 12 月入住 1 晚
Jay 于 2024年01月28日 的回复
Thank for your feedback we are working on the stuff were ever we have the problems and loopholes thank you

4/10 很差

Clay

团体旅客
Bathroom sink was nasty. The bed was hard and almost sitting on the ground. Found mice crap under the bathroom sink and roaches on the wall
2023 年 12 月入住 2 晚

10/10 超赞

Cindy Lou Who's

与家人及幼儿出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The one guy was very friendly and nice! The other seemed like we owed him something not sure what his issue was but overall was great. The beds was big and very comfortable, the shower could have been a little cleaner and the stopper didn't work for taking baths and the shower head wasn't siliconed to the wall. Given the age of the hotel it was alright. Rooms was very spacious and included refrigerator, microwave and buffet for storage. Could have used more space to hang clothing other than two drawers. Will visit again as overall it was enjoyable, warm and cozy and the view was amazing!!!
2023 年 11 月入住 3 晚

6/10 一般

wendell

满意：客房舒适度，员工和服务
2023 年 10 月入住 7 晚

2/10 糟糕

Lloyd

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

6/10 一般

Amanda

不满意：员工和服务、服务设施、住宿条件和设施
Upon entering the office to check in I am noticed by one of the housekeepers but not greeted. She threw some laundry into some household washer and dryers set behind the office and after that stated, as a question, “he’s not come out yet?”. She knocks on what I assume to be the owners room and he eventually comes out straight out of bed it appeared (3 o’clock in the afternoon). He was far from friendly or hospitable, made me feel very uncomfortable and I would have left right then and there had I not already been awake over 24 hours. I’m eventually given my room card and drive around back to where it was. The property was definitely one that screams “people live here” to me with inside furniture on the porches and a woman sitting in a chair asleep. The room was tiny, no closet, no place to hang my shirt up. There weren’t any shades and I used a tack I somehow had in my purse to tack the curtain closed on one side and slide the 1980s desk in front of the other, to keep them flush to the wall otherwise you could look right in. The hot water I was convinced didn’t work but finally after 10 minutes it started running hot. The tv was static on every channel. The sheet had a cigarette burn hole in it. There were spiders many places and I had an ant craw up my leg as I sat at the desk. There was hair on the bathroom sink counter and one roll of extra toilet paper under the sink I would not stick my hand in to get because of all the webs and other unknowns in there. Wont stay again.
2023 年 9 月入住 2 晚

8/10 还可以

Donald

2023 年 9 月入住 1 晚

10/10 超赞

Rhonda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was nice, it was quit
2023 年 9 月入住 1 晚

4/10 很差

Mike

不满意：清洁度、服务设施、住宿条件和设施
This an old style motel. The bathroom had newer fixtures. The medicine cabinet door was held closed with electrical tape. The rest of the furniture appeared to come from a garage sale. They allow smoking in some of the rooms so make sure you ask for non-smoking if it matters to you. The floor in my room was quite dirty. The upside is that it was very quiet so I slept good. If you are looking for a low budget place to sleep & don't mind roughing it a little this will work for you. If my wife had been with we would not have stayed there...
2023 年 9 月入住 1 晚

2/10 糟糕

Sandra

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely beautiful little inn. Until you figure out that they don't clean, don't give you clean towels and wash rags unless you go ask for them, they don't empty trash or clean the rooms and then we found out about the bed bugs after we were there for three nights. Never again will we stay there. So unhappy.
2023 年 9 月入住 3 晚

4/10 很差

Danita，Savannah

与配偶出行
不满意：清洁度、员工和服务、服务设施
Stayed 3 nights. Trash was never taken out, no clean towels brought in. Mattresses are old and worn out. Booked a king room but given a queen although I did get reimbursed. Had to track someone down just to turn in key that they said I had to turn in or pay for.
2023 年 9 月入住 3 晚

4/10 很差

Jason

2023 年 8 月入住 1 晚

2/10 糟糕

Mike

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
When we arrived the staf was on the brekfast area with apillow and blanket asleep. The room was dirty, had bugs, and no fitted sheet on the bed. DO NOT SATY HERE IF YOU CAN AVOID IT!!!!!!
2023 年 8 月入住 1 晚

10/10 超赞

Chris

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice Staff
2023 年 7 月入住 7 晚
Jay 于 2023年08月5日 的回复
Dear ChrisThank you for your time to write a review. Your review is important to us. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

2/10 糟糕

Linda

不满意：清洁度、员工和服务、住宿条件和设施
We woke up and our clothes had ants on them and as we looked around there were ants everywhere...
2023 年 7 月入住 1 晚
Jay 于 2023年08月5日 的回复
Dear Linda,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

6/10 一般

Allison

与家人出行, 商务旅客
The property was fine after we bought Lysol, air fresheners and candles. It wasn't our favorite but pet and budget friendly. Would stay again if no availability elsewhere.
2023 年 7 月入住 5 晚
Jay 于 2023年08月5日 的回复
Dear Allison,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

4/10 很差

michael

与家人出行, 商务旅客
不满意：住宿条件和设施
So this place used to be decent. New owners and new name now and its just a hole. No hot water, i let it run 45 min got nothing. Nasty floors peeling up. Its a no go for me from now on and i have been going there since the late 1970’s
Jay 于 2023年07月18日 的回复
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to us as a valued Expedia customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support.We hope for an opportunity to properly host you in the future.Sincerely,Jayendra RavalManager606 573 4660

8/10 还可以

William N.

满意：清洁度、员工和服务、住宿条件和设施
This is an okay place to stay--typical for a lower-cost motel. PROS: low cost, clean, quiet, close to shopping, TV, microwave, refrigerator, outside door handle beeps to remind you if the door is not completely shut. CONS: 1 ceiling light to illuminate the room--no lamps; just 1 small bar of soap furnished, had to use my teeth to open the small shampoo packet (2 furnished); had trouble figuring how to position tub hot-cold handle for hot water because it took so long to get hot, no coffee maker.
2023 年 7 月入住 1 晚
Jay 于 2023年08月5日 的回复
Dear William,Thank you for your time to write a review. Your review is important to us. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

4/10 很差

Adrian

满意：员工和服务
不满意：清洁度
Not exactly the best in terms of room condition. Most items were old, including the beds.
2023 年 6 月入住 2 晚
Jay 于 2023年08月5日 的回复
Dear Adrian,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn,HarlanKY-408316065734660

2/10 糟糕

Mark

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
Jay 于 2023年08月5日 的回复
Dear Mark,Thank you for your time to write a review. Your review is important to us. I am so sorry for your inconvenience. I apologize on behalf of my whole team. We will try to improve our services. As an Expedia customer you are our valued customer.Hope we will see you soon again.Thanks again.Jayendra RavalManager,Rodeway Inn

10/10 超赞

Christine

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very convenient clean, and staff was outgoing!
2023 年 6 月入住 2 晚
Jay 于 2023年06月27日 的回复
Dear Christine, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. As a Expedia customer, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Jayendra Raval Manager 606 573 4660

10/10 超赞

Antoinekait

2023 年 5 月入住 3 晚
Jay 于 2023年06月27日 的回复
Dear Antoinekait, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. As a Expedia customer, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely,Jayendra RavalManager 606 573 4660

2/10 糟糕

Jesse

与配偶出行, 商务旅客
rr
2023 年 4 月入住 1 晚

10/10 超赞

Geoffrey

2023 年 4 月入住 3 晚

8/10 还可以

alan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff. Room was nice and clean
2023 年 4 月入住 1 晚
Jayendra 于 2023年04月6日 的回复
Dear Alan,Thank you for taking the time to write review regarding your recent stay at Rodeway Inn.As an Expedia customer you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to contact us.We hope to see you again soon.Sincerely,Jayendra RavalManagerRodeway Inn355 Skidmore Drive,Harlan, KY-40831

8/10 还可以

Deborah

2023 年 3 月入住 1 晚
JAYENDRA 于 2023年03月10日 的回复
Dear Hardy Deborah,Thanks for your valuable time for your review. Your satisfaction is great pleasure for us. See you soon again. Thanks again.

6/10 一般

真实旅客

不满意：住宿条件和设施，清洁度
good bed only
floors dirty dust bunnies blood on mattress cover very bad remodel job
2022 年 10 月入住 6 晚

2/10 糟糕

Daniel

带宠物出行
不满意：清洁度、服务设施、住宿条件和设施
The television didn't work, the toilet seat was broken and the room felt like a dungeon.
2022 年 10 月入住 1 晚

2/10 糟糕

Donnie

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Buy a tent and sleep outside for better comfort
Room had a funny odor and the heat didnt work, which is wonderful when its 25 degrees outside. Told front desk person hoping for an apology and refund but instead got an offer for a different room.. this point i luckily had family in town and just slept there. Horrible hotel only go to if the only other choice is freezing to death or if you entered the witness protection program
2022 年 10 月入住 1 晚

10/10 超赞

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
1 night work trip
1 night stay due to work in the area. Overall clean and comfortable. No blackout curtains made privacy a little lacking. basically a bed and bathroom. If your wanting amenities? Look elsewhere. If your looking for basic bed and a shower? Highly recommend.
2022 年 10 月入住 1 晚

2/10 糟糕

mark

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
TERRIBLE
2022 年 10 月入住 1 晚

2/10 糟糕

Sabra

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The room wasn’t clean, there were pests, there were naked, exposed wires, no smoke detectors, fixtures falling off the wall.
2022 年 10 月入住 3 晚

6/10 一般

Derek

团体旅客
满意：员工和服务
my thoughts
overall it was clean not the best place by no means but it was clean.
2022 年 9 月入住 2 晚

8/10 还可以

Gertrude

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms. Newly remodeled. Convenient location.
2022 年 9 月入住 3 晚

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2022 年 8 月入住 7 晚

8/10 还可以

Kevin

满意：员工和服务
2022 年 6 月入住 2 晚

4/10 很差

Leah

2022 年 5 月入住 1 晚

2/10 糟糕

koddie

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Never again
The service was terrible i arrived late at night( made my reservations 3months ago) was told that i may not have a room because they couldnt find the payment. They were so rude and unprofessional toward me. Then the next day my room was not cleaned( which i dont care about) other than my husband and i needed clean towels. Didnt get any i had to ask for them and in order to get clean ones i had take the used ones too them. The tv couldnt be watched because of static and had absolutely no hot water unless you let it run for 45min
2022 年 5 月入住 3 晚

10/10 超赞

Jonathan

满意：住宿条件和设施，员工和服务
Wonderful staff.
2022 年 5 月入住 2 晚
Jay 于 2022年06月12日 的回复
Thanks Jonathan. Thanks for your business and time for review.

4/10 很差

Misty

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 4 月入住 1 晚

6/10 一般

Lavonda

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2022 年 1 月入住 3 晚

10/10 超赞

Traci

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 1 晚
Jay 于 2022年01月24日 的回复
Thanks Traci for your Review. Visit again. Thanks again Jay Manager