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哈里斯堡赫爾萬豪居家酒店的評價

3 out of 5
哈里斯堡赫爾萬豪居家酒店
4480 Lewis Rd, Harrisburg, PA

評價

8.8

優異

10 分評分，優異；481 則評價中有 289 則" "
8 分評分，不錯；481 則評價中有 121 則" "
6 分評分，一般；481 則評價中有 41 則" "
4 分評分，欠佳；481 則評價中有 11 則" "
2 分評分，很差；481 則評價中有 19 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Steve

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

4/10 欠佳

Billie-Jo

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We stayed a week and were supposed to get refresh service every two days. We were told this included changing garbages, exchanging linens, and making the bed. This was not done without us making numerous requests to get it done. Staff do not appear to be cleaning much of anything. Stairs and walkways were dirty with hair and other debris. Breakfast lacked fresh fruit; after having black bananas out for a few days they did switch it to oranges. There seemed to be plenty of staff in the kitchen but the breakfast display lacked and customers had to ask for basic things. One positive was the fitness facility had a variety of free weights and machines which were in working order. We did request a call from the manager but never received one.
於 2024 年 4 月住了 6 晚

4/10 欠佳

Marcy

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
I always look for Marriott Hotels when we travel and love them. This is the first time we’ve not had a good experience. The staff in the office were kind and this is not for them, they were great… the room was gross. It was clear that a party happened there and they did not clean before we stayed in the room. Dirty carpets, showers were not clean, leftover decorations stuck to the ceiling, and mystery material spilled on the cupboards. I almost considered leaving and forgetting about the money to find another place. Hopefully they can resolve the cleaning issues and make this the Marriott experience everyone is expecting.
於 2024 年 4 月住了 1 晚

6/10 一般

Kristina

家人同遊, 寵物同遊
讚好：職員與服務
Check in staff was very professional and nice. Room was barely clean, multiple hairs found in the tub. Floor was sticky. We were on the 2nd floor and there was no elevator.
於 2024 年 4 月住了 1 晚

2/10 很差

Jocelyn

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place was nasty
於 2024 年 4 月住了 1 晚

10/10 優異

Sharon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Big room, quiet, clean, comfortable, good breakfast included.
於 2024 年 4 月住了 1 晚

8/10 不錯

Gloria J

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed in a 2-bedroom suite with my family of 5 and felt that we all had more than enough space in the room. Loved that each bedroom had their own bathroom and TVs. Beds were comfortable and clean. Continental breakfast was good, especially the pearl waffles. The hotel is in a nice quiet area. Loved having a kitchen in the room that was equipped with items that might be needed during the stay (i.e. pots/pans, dishwasher, dishes, glasses, flatware, etc.) Dislikes: • Ice maker in our freezer didn't work. It produced like 2-3 ice cubes and we were there for 4 days. • I didn't like that our trash was not emptied during our stay even though it should have been when our room was cleaned. • disliked having to pay $5 for parking. If I'm staying here you should expect me to need to park my vehicle and it should be included especially since this specific hotel does not provide any form of shuttle service. • Not a lot of kid friendly tv stations to view, especially after 7pm when programming switches to more mature content. • Standard Wi-Fi is free, but if you choose to use "enhanced Wi-Fi" for streaming it's an extra $5 per day. Not worth it when you can just use the apps on your phone that you already pay for. Conclusion: Overall a decent place to stay when traveling with a large family.
於 2024 年 3 月住了 4 晚

8/10 不錯

Susan

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice clean and I would recommend
於 2024 年 3 月住了 1 晚

4/10 欠佳

Debby (Tampa)

於 2024 年 3 月住了 1 晚

10/10 優異

Neisha M

於 2024 年 2 月住了 2 晚

10/10 優異

Ardel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the studio style apartments here. They are quite spacious
於 2024 年 2 月住了 1 晚

10/10 優異

Mark

於 2024 年 2 月住了 1 晚

2/10 很差

Scott

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotels.com failed to secure 2 of 3 rooms booked.
Hotels.com failed to post 2 of 3 reservation to the hotel. Correcting the issue took over an hour and a half.
於 2024 年 1 月住了 1 晚

8/10 不錯

Georges N

於 2024 年 1 月住了 4 晚

10/10 優異

Zachary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Henry (Telford)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed with our daughter, son-in-law and their family. The staff made sure we were given a suite across the hall from our daughter's room - that was so kind and made it so convenient for us to assist with the children. Prior to coming I made several phone calls. David and Kenneth made sure we had the information we needed and secured a porta-crib for our daughter's room. They were so cordial and friendly. We will certainly stay there again when heading to the PA Farm Show!!
於 2024 年 1 月住了 1 晚

10/10 優異

Henry (Telford)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I made at least 3 phone calls ahead of time to request a porta-crib, check on restaurants, etc. David and Kenneth were so cordial and knowledgeable! I would highly recommend staying at this location! The suites were amazingly spacious. The pool was wonderful! Very family friendly!

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel. I'd stay here again.
Check-in was easy and directions to our room were well explained. The room was clean and the thermostat was perfectly set because it was cold outside. If we had wanted snacks, they were readily available in the lobby. The breakfast had a lot of options, both cold and hot. And check-out was very nice - I like to check out in person. The desk attendants, both night and day, were very personable.
於 2024 年 1 月住了 1 晚

10/10 優異

Kayla

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love that there was a full kitchen, we were staying for a week and were able to cook and reheat our own food. Breakfast was provided and very delicious.
於 2023 年 12 月住了 1 晚

10/10 優異

mark

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度
Disappointed
Started with check-in. My room was prepaid. The desk agent charged my card for a two night stay. I inquired about charge immediately, a manager had to assist with reversing charges. I proceeded to my room and upon entering it smelled like weed. After looking around I found weed in the bathroom sitting on top of toilet tank. Had to go back to lobby and share with desk agent. They moved me to another room. This room was on 1st level. This hotel only has two floors with outside entrances. The guest above were heavy smokers so I had to smell this all during my stay. Unfortunately, I will not be returning here to stay in the future based on my experience.
於 2023 年 12 月住了 2 晚

10/10 優異

Deborah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Book It
One of the most spacious, quiet rooms we’ve ever stayed in. Will stay again.
於 2023 年 12 月住了 2 晚

10/10 優異

Denise

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleanliness
於 2023 年 12 月住了 1 晚
Michael Bretz General Manager 於 2023年12月8日的回應
Denise thank you for taking the time to leave us a review. I'm glad that we were able to make your stay a memorable one.

6/10 一般

Dynesty

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Never going back. Somebody came into our room saying they were told we checked out at 9:00am.
於 2023 年 12 月住了 1 晚
Michael Bretz General Manager 於 2023年12月5日的回應
I am sorry that you experienced that situation. That is not our standard procedure to enter a room without trying to contact the room. I do thank you for letting us know so we can go over this with our staff and management team.

10/10 優異

Lisa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place! Looks like townshouse when u walk in. Great breakfast! Super comfy beds! The staff was so nice.
於 2023 年 12 月住了 1 晚
Michael Bretz General Manager 於 2023年12月5日的回應
Lisa,That is awesome. Thank you for letting us know about your stay. It is nice to hear from you that you enjoyed your stay. I will pass this on to the team.

8/10 不錯

Judie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s tucked away and very quiet. Easy check in. Friendly service
於 2023 年 11 月住了 1 晚
AGM Victor McWilliams 於 2023年12月6日的回應
Thank you for sharing about your stay with us!

2/10 很差

Kayla

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
We did not have any hot water and bugs were found in the pull out bed, in addition to that mold in the vents and all of the bedding was stained with urine.
於 2023 年 11 月住了 1 晚
Michael Bretz, General Manager 於 2023年12月5日的回應
Thank you for taking the time to let us know about your stay we know that your time is valuable. I am sorry that you had these issues while staying with us, this is not the norm. I will take this teachable moment to my housekeeping and maintenance staff so that we can make sure that no one else runs into this situation. Please except my apology and be assured if you stay with us again you will not have these issues again.

6/10 一般

Stephanie

讚好：職員與服務
The staff at the hotel were wonderful but the condition of the room wasn’t great. The bathroom didn’t have a trash can, the toilet and shower were so tightly next to each others ther it was hard to move around
於 2023 年 11 月住了 2 晚
AGM Victor McWilliams 於 2023年12月6日的回應
I am sorry to here your stay was not up to your standards, I will share this with the entire housekeeping leadership team. Thank you for sharing about your stay with us.

8/10 不錯

Laura

多人同遊
Check in was easy and the staff was friendly!!
於 2023 年 11 月住了 1 晚
AGM Victor McWilliams 於 2023年12月6日的回應
Thank you for sharing about your stay with us.

10/10 優異

Jinchan

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Victor McWilliams Assistant General Manager 於 2023年10月31日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
VICTOR MCWILLIAMS Assistant General Manager 於 2023年10月30日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Wolfgang

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the large room with space for up to four persons and a full kitchen. Guest laundry was also excellent. Staff was most accommodating.
於 2023 年 10 月住了 6 晚
Victor McWilliams Assistant General Manager 於 2023年10月27日的回應
Dear Ms. McCloskey,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Victor McWilliams Assistant General Manager 於 2023年10月27日的回應
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

jennifer

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Our stay was excellent. Clean room and friendly staff!
於 2023 年 10 月住了 4 晚
Victor McWilliams Assistant General Manager 於 2023年10月24日的回應
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Denise

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, but in a off putting locationp
於 2023 年 10 月住了 1 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Denise,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Patricia

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Michael Bretz General Manager 於 2023年10月12日的回應
Patricia I am glad that you took the time to leave a review of our hotel we know your time is important. We are glad that you had an enjoyable stay and hope to see you again soon.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Deborah

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Robert (Midlothian)

多人同遊
讚好：整潔度、職員與服務和設施服務
Just fine. Parking a long way from room
於 2023 年 10 月住了 5 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and I want to apologize for not having parking closer to your room.We hope to welcome you again soon.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Aron

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Aron,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Heather

於 2023 年 9 月住了 1 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean efficiency. Friendly staff. Quite area. Will stay again when in town and I highly recommend you book this place for your next stay.
於 2023 年 9 月住了 1 晚
Michael Bretz, General Manager 於 2023年9月29日的回應
Thank you for taking the time to leave us a review. We appreciate you letting us know how we did and I am glad that you enjoyed your stay.

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had a great time and staff was very helpful. The facility was absolutely amazing the free breakfast 🙌 😍 was amazing thank you will definitely be a part of a new tradition 😀
於 2023 年 9 月住了 1 晚
Michael Bretz, General Manager 於 2023年9月29日的回應
Thank you for taking the time to leave us a review and let us know how we are doing. I am glad that you had a great and we made your stay a memorable one.

10/10 優異

Ann

讚好：職員與服務、設施服務和住宿狀況
We enjoyed our stay very much.
於 2023 年 9 月住了 6 晚
Michael Bretz, General Manager 於 2023年9月29日的回應
Thank you for taking the time to leave us a review we know your time is valuable and we appreciate it. We are glad that you had a great time with us.

10/10 優異

Romola (jamaica)

讚好：整潔度、職員與服務和住宿狀況
Nice clean friendly neighborhood
於 2023 年 9 月住了 1 晚
Michael Bretz, General Manager 於 2023年9月29日的回應
Thank you for taking the time to leave us a review and let us know how we are doing. We are glad that the hotel was able to exceed your expectations.

10/10 優異

Candida

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Candida,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

SUSAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Kasi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Victor McWilliams Assistant General Manager 於 2023年10月23日的回應
Dear Kasi,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.