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Haspengouw首选推荐Apollo Hotels & Resorts酒店

Thermae 2000健康酒店

Valkenburg aan de Geul

“Die Unterkunft insgesamt war in Ordnung. Das Zimmer war sauber und zweckmäßig eingerichtet, wenn auch nichts Besonderes. Besonders positiv hervorzuheben ist das Personal – alle waren durchweg sehr freundlich, hilfsbereit und zuvorkommend, was den Aufenthalt definitiv angenehmer gemacht hat. Der Wellnessbereich hat uns ebenfalls gut gefallen. Die Saunen und die gesamte Anlage sind schön gestaltet und laden eigentlich zum Entspannen ein. Allerdings gibt es hier einen großen Kritikpunkt: Der……

Meltem

总价 HK$2,223

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5 月 31 日 - 6 月 1 日

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Haspengouw热门酒店点评

布鲁马酒店列日中心 - 手写系列

2/10 糟糕

"Terrible experience. Double charged and completely ignored by the hotel! I booked a 10-night stay here through a booking site. Upon check-in, they asked me to present a credit card to pay the city tax, though no actual charge went through at that moment. After a long 10-day stay, my only focus was on checking out. I completely forgot that a card had already been provided, and since the front desk asked me for a card again, I handed them a different one. To my shock, BOTH credit cards ended up being charged for the same tax! How could they charge the first card when it wasn't even presented at check-out? What makes it worse is their absolute lack of customer service. I messaged them through the booking platform immediately after realizing the mistake, but got no response. A day later, the platform's customer service tried to call the front desk, but no one answered. It has now been 4 days, and they still haven't replied. This is financial negligence and an urgent matter for guests, yet they completely ignore it. Utterly irresponsible. Avoid this place!"