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"Stayed here recently and unfortunately the experience was disappointing. The overall condition of the property feels quite poor and in need of refurbishment. The rooms and facilities seem outdated and would really benefit from a proper upgrade. One of the main issues was the noise — we could clearly hear flushing and plumbing from the room above, which was quite disruptive, especially at night. Parking was also misleading. The listing suggests that parking is included, but in reality it is not, which caused confusion and inconvenience on arrival. Overall, the hotel has potential due to its location, but in its current condition it does not offer good value. A significant upgrade and clearer information for guests would make a big difference."

"Room good size but needed but of maintenance. Marks on walls, wallpaper coming off. A bit dated but comfortable bed. Bath had 2 long hairs in it but otherwise clean. Car park small and managed to get last space. Saw 2 other cars come in but no spaces left. Also sign saying non residents could park for a fee? Do not think this should be allowed given size of car park. Must be difficult for guests with children and luggage if they can't get a space."

"Clean room"

"It's in a remote location which is nice if you want to get away from it all. Good value. The sat navigation took us down a very potholed road but the road on the other side was in better condition so just something to be aware of. Characterful hotel, particularly the foyer. The breakfast was ok, very filling. Service was a bit chaotic with no plates when we arrived so had to wait. Rooms were nice and clean. Staff were welcoming. The games room has seen better days. "

"The accommodation was lovely although a little tired in places. We stayed in a Geo Dome (D2) and although the weather was not ideal due to Storm Dave the room was warm and comfy. I slept well enough and toilet not far from the dome so no real issues. The thing that let the place down was the service in the pub/restaurant. We had a table booked for 8pm, turned up ten minutes early ordered just after 8 and at 9:10pm we had to ask if we had been forgotten about! We had but the chef reopened the kitchen and cooked for us and eventually got our meal at 9:30ish. A little too late for me but my husband said his food was delicious - Giant Yorkie and a leg of lamb he said was cooked to perfection. Breakfast again this morning was extremely slow and once again we had been forgotten about. All things which can be helped never mind how busy it was. It was heaving last night. Atmosphere made up for it. "

"We have stayed before and the hotel was excellent but thos trip breakfast took over an hour and in the end we had to leave before the cooked breakfast arrived. Not ideal. "

"Another fantastic stay in this beautiful property ! The room was full of character and charm, extremely clean with gorgeous extra details like homemade shortbread ! The staff were the perfect balance of attentiveness and the other people visiting were wonderful company!"

"Lovely big room, comfortable bed, friendly welcoming staff! Only downside the room was overlooking the market square which made it noisy after pubs closed! Overall pleasant stopover! Will hopefully spend more time exploring Richmond next visit!"

"Room was clean and spacious - great food- staff friendly and excellent service "