2/10 糟糕
Laura
与配偶出行
2023年10月21日
不满意:服务设施,员工和服务
I stayed at this property at the end of June, 2023. In July I checked my bank statement and found out I was charged twice for my stay (once through Expedia and once through the hotel itself). I contacted the hotel for 3 weeks straight and tried again in August and September to sort things out to get a refund for the extra charge on my credit card and it has still not been resolved. Every time I called they said they would take my name and phone number and that the manager/owner would call me back. The manager/owner has never contacted me to resolve this issue.
Laura
2023 年 6 月入住 1 晚