Hereford Hay-on-Wye Library Hotels

"Lovely hotel. Food was great, breakfast was best we have had for a buffet for a long time. Staff at dinner service were miserable and the prices of drinks I felt were high at £7 a pint. Room was really nice with seperate kids room and colouring packs. Pool was lovely "

"Parking in the hotel car park required skill to get in and out of a narrow and tricky access but I’m sure other parking in the town was available. "

"Our stay was truly wonderful from start to finish. The venue itself is absolutely stunning—rich in history and full of character—and the gardens are simply breathtaking. Being able to walk down to the River Usk and wander for miles through the open fields was such a special experience. The rooms were clean, comfortable, and beautifully appointed, making it easy to relax and feel at home. What really set this stay apart, however, was the staff. Every single person we encountered was warm, kind, and welcoming. The dining team were especially lovely and incredibly accommodating, making each meal feel personal and enjoyable. A particularly memorable moment was on the morning of our departure, when the gardener—while tending to the fire—took the time to stop and chat with us about the grounds. It’s those thoughtful, human touches that make a stay truly unforgettable. I wouldn’t hesitate to stay here again. It was a genuinely special and memorable experience."

"The room was clean but bathroom and the room itself looked tired and needed a bit of decorative attention. The veggie breakfast was good and there was plenty to choose from. The staff were polite and friendly. "

"lovely stay"

"Public areas and exterior very good , car park small but close and well priced. Our room felt tired."

"I managed to get the last parking space available fortunately. The hotel is a mix of old and new. The older part is pleasant enough but the new rooms more recently built in a separate building are excellent. The food at The Burton is good. No complaints whatsoever. The thing that stood out though was the staff. They were all so helpful and welcoming. From the young lady who had just started at the hotel to the manager Jana, they were all exceptional."

"Yes the room was clean there was many towels soap clean sheets the menu has a variety of food and drinks there are many parking spaces "

"D"