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关于海莲娜美洲贝斯特维佑套房酒店的点评

2 out of 5
海莲娜美洲贝斯特维佑套房酒店
800 N. Oregon Street, Helena, MT

点评

5.0
10 分 - 超赞。43 条好评，共有 576 条点评" "
8 分 - 还可以。97 条好评，共有 576 条点评" "
6 分 - 一般。136 条好评，共有 576 条点评" "
4 分 - 很差。116 条好评，共有 576 条点评" "
2 分 - 糟糕。184 条好评，共有 576 条点评" "

5.2/10

清洁度

6.4/10

员工和服务

4.4/10

服务设施

4.8/10

住宿条件和设施

4.4/10

环保

点评

8/10 还可以

josh

与配偶出行
满意：住宿条件和设施，员工和服务
Good location close to interstate, restaurants, and grocery stores.
2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月21日 的回复
Thank you for your feedback. We hope to see you again soon.

10/10 超赞

Edgar

与家人出行
不满意：清洁度
When I rent the room for several days they do not carry out the corresponding cleaning
2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月21日 的回复
Thank you for your feedback. We do not enter guest rooms without permission and we've told you that all you need to do is request housekeeping in the morning and we will take care of it. I hope this helps with your future stays. We appreciate you staying with us.

8/10 还可以

josh

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We had to stay here out of necessity. The staff treeated us well the whole time. Never really had a problem here once they got rid of the troublemakers.
2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月20日 的回复
Thank you for your feedback. We were glad to have you.

8/10 还可以

Sandra

满意：清洁度、员工和服务、住宿条件和设施
It’s a good hotel for the price. Clean rooms and comfortable bed.
2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月20日 的回复
Thank you for your feedback. We hope to see you again soon.

2/10 糟糕

Katlyn

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Stayed here on our way to California. Checked in and had no issues. The morning we could smell people smoking drugs. Checked out in the morning at 7:30am had a guy that threw a pop at our car denting it sprayed me and then was trying to fight my husband. Got out as fast as we could! Definitely better options stay away from this place. To add the hotel was allowing this individual to stay!
2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月15日 的回复
We do apologize for what happened. The police were called immediately after the incident and he was removed from the property. That unruly behavior is unacceptable. Again, we apologize that your family had such an unpleasant experience.

6/10 一般

Terry

不满意：住宿条件和设施
2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月14日 的回复
Thank you for your feedback.

6/10 一般

Carlos

商务旅客
不满意：住宿条件和设施
The staff was very nice and the place is ok
2024 年 4 月入住 9 晚
Samit Hospitality 于 2024年05月9日 的回复
Thank you for your feedback. We hote to see you again soon!

6/10 一般

Kervin

2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月9日 的回复
Thank you for your feedback.

8/10 还可以

bart

满意：员工和服务，清洁度
不满意：住宿条件和设施
Easy to get to , priced affordable, great place to stay while on the road . Bed was comfortable and shower was clean
2024 年 5 月入住 1 晚
Samit Hospitality 于 2024年05月6日 的回复
Thank you for your feedback. We hope to see you again soon.

8/10 还可以

Pierre

Excellent location and easy access back to the interstate
2024 年 4 月入住 1 晚
Samit Hospitality 于 2024年04月27日 的回复
Thank you for your feedback. We hope to see you again soon!

2/10 糟糕

Kervin

不满意：员工和服务
Es terrible la atención a los extranjeros no se si por razismo o por no están acostumbrados a uno
2024 年 4 月入住 1 晚
Samit Hospitality 于 2024年04月23日 的回复
Thank you for your feedback.

8/10 还可以

Kervin

2024 年 4 月入住 1 晚
Samit Hospitality 于 2024年04月12日 的回复
Thank you for your feedback.

2/10 糟糕

Kervin

不满意：服务设施，清洁度
Tube una mala experiencia con la aplicación y no salía la reserva del hotel hasta que llame y me solucionaron
2024 年 4 月入住 1 晚
Samit Hospitality 于 2024年04月9日 的回复
We apologize that you had issues with the booking company. We appreciate your business and hope that you do not face this issue again.

2/10 糟糕

Lori

与家人出行
不满意：住宿条件和设施，清洁度
Would never use Expedia to book room again. They sold a room that was not available. Hotel in poor shape. Indicated a pool which was an outdoor pool which clearly is not usable in March. Felt unsafe in the area as encountered many homeless and addicted people in lobby
2024 年 3 月入住 1 晚
Samit Hospitality 于 2024年04月1日 的回复
We appreciate your feedback and apologize for the issues that you experienced. We are working hard to correct the issues.

2/10 糟糕

Chrystal

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was cheap and they gave me a room on the ground floor. Other then that it was noy good.
2024 年 3 月入住 1 晚
Guest Relations 于 2024年03月31日 的回复
Dear Chrystal,We are pleased that our rates were what you were looking for during your travels. However, we aim to meet all of your expectations. If you have suggestions on how we can improve, we would be most grateful for the feedback. Thank you for being our guest, and we hope to improve upon your perceptions during a future visit.

2/10 糟糕

Chrystal

2024 年 3 月入住 3 晚
Samit Hospitality 于 2024年04月23日 的回复
Thank you for your feedback.

10/10 超赞

Kervin

商务旅客
满意：清洁度
Buena atención
2024 年 3 月入住 1 晚
Samit Hospitality 于 2024年03月22日 的回复
Thank you for your feedback. We hope to see you again soon.

10/10 超赞

Kervin

2024 年 3 月入住 1 晚
Samit Hospitality 于 2024年03月13日 的回复
Thank you for your feedback. We hope to see you again soon!

10/10 超赞

Edward

与配偶出行, 团体旅客
满意：住宿条件和设施
Nice spot just off I-15 exactly what we were looking for
2024 年 3 月入住 1 晚
Samit Hospitality 于 2024年03月10日 的回复
Thank you for the feedback. We hope to see you again soon!

8/10 还可以

Zbigniew

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Samit Hospitality 于 2024年03月7日 的回复
Thank you for the review. We appreciate your feedback.

6/10 一般

Rebecca

带宠物出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
LOTS OF POOP ! EVERYWHERE.
2024 年 2 月入住 1 晚
Samit Hospitality 于 2024年03月4日 的回复
We apologize for the inconvenience and are working to resolve this issue. Thank you for you feedback.

10/10 超赞

Jesus

满意：清洁度、员工和服务、住宿条件和设施
Exelente
2024 年 2 月入住 1 晚
Samit Hospitality 于 2024年02月29日 的回复
Thank you for the review and your feedback. We appreciate your business.

4/10 很差

Perry

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Basic cleaning wouldn't hurt
2024 年 2 月入住 1 晚
Samit Hospitality 于 2024年02月12日 的回复
Thanks for the feedback. Our housekeepers work hard to keep the rooms as clean as possible, so we apologize that you felt the room wasn't to your standards.

2/10 糟糕

Mark

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Heater and door safety latch were broken, funky smell, it was a long cold night.
2024 年 2 月入住 1 晚
Samit Hospitality 于 2024年02月12日 的回复
We apologize that you didn't have a pleasant stay with us. We are currently working to replace the heater and correct the issues that you experienced and appreciate you feedback.

10/10 超赞

jose

满意：清洁度、员工和服务、住宿条件和设施
Well taken care of and the staff is amazing with the people A
2024 年 2 月入住 1 晚
Samit Hospitality 于 2024年02月6日 的回复
We appreciate your feedback and hope to see you again in the future.

2/10 糟糕

Ellen

不满意：住宿条件和设施，服务设施
Sheets not clean - other people’s hair left in the sheets - bathrom not clean enough , dirt on floors
2023 年 12 月入住 1 晚
Guest Relations 于 2023年12月14日 的回复
Dear Ellen,We value your feedback and rest assured your comments will be shared with our housekeeping team. Please know that we have high standards when preparing our rooms between each guest. We will determine what may have occurred in your room to ensure it is not a shared experience in the future. The next time you are in the area, we hope you will consider staying with us again and seeing how we have improved.

10/10 超赞

Remo

满意：清洁度、员工和服务、住宿条件和设施
Covers the essentials for an overnight stay. 👍
2023 年 11 月入住 1 晚
Samit Hospitality 于 2023年11月24日 的回复
We're so glad you had a pleasant stay with us. We hope to se you again soon. Thanks for the review.

6/10 一般

Vance

满意：员工和服务，清洁度
2023 年 11 月入住 1 晚
Samit Hospitality 于 2023年11月24日 的回复
Thanks for your feedback.

4/10 很差

Robert

2023 年 11 月入住 1 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

10/10 超赞

tina

满意：清洁度
Alarm for sound proving.
2023 年 10 月入住 1 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

4/10 很差

Yuliia

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

6/10 一般

April

2023 年 10 月入住 4 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

8/10 还可以

dale

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

2/10 糟糕

Daniel

不满意：员工和服务
The lie about breakfast
2023 年 10 月入住 1 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback. We are trying to correct this issue.

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid this hotel
The tv in the room didn’t work. We moved to another room where the power shut off the whole night and we didn’t have working tv and fridge. The came back in the morning but the food was already spoiled. We also didn’t have wifi connection. The maintenance staff accused us of doing something wrong.
2023 年 9 月入住 1 晚
Guest Relations 于 2023年10月6日 的回复
Thank you for your comments. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback so we can better ensure a quality experience for all of our guests. In the future, we hope you'll consider giving us another chance to impress you.

6/10 一般

john daniel

2023 年 9 月入住 2 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

2/10 糟糕

Denise

带宠物出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Garbage in hallways garbage cans full dirty stairways dirty walls. exhaust fan in bathroom did not work lights in bed area made a weird high pitch sound broke down cars in parking lot
2023 年 9 月入住 2 晚
Guest Relations 于 2023年10月1日 的回复
Dear Denise,It is disappointing to see that some aspects of your stay fell short of your expectations. We apologize, and all your comments will be reviewed by our team to ensure improvements are made. Guest feedback helps us focus our attention on the areas that matter most to travelers. Thank you, and we wish you safe travels ahead.

6/10 一般

Peggy

商务旅客
不满意：住宿条件和设施
I understand this property is in a state of renovations. From what I saw when I first drove in an improvement has been made from when it was a Motel 6. The grounds in general are cleaner but not as clean as they could be. The biggest issue is the large grass area that is being used as a place to exercise dogs. People are not cleaning up after their dog. Perhaps poop bags and a garbage container would help in this area. People are also using it as a dumping ground. As the rooms are being renovated, consider should be given to a complete renovation as opposed to bits and pieces of it. Socket covers and the shower in my room needed to be replaced. The floors also needed to be cleaned. With the new flooring that was in the room a sweep and mop would have taken care of the dirt that was on the floor. Staff was courteous. I will mention that the staff, at check in, did not ask if house keeping would be required or if I would be OK without it. I look forward to seeing the facility once all the renovations have been completed.
2023 年 9 月入住 4 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback. We are working on the issues that you mentioned. Hope you to see you again.

4/10 很差

martin

2023 年 9 月入住 2 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

8/10 还可以

Darlene

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Only thing I would change is the dog area needed to be cleaned up. Otherwise everything was fine
2023 年 9 月入住 3 晚
Samit Hospitality 于 2023年11月13日 的回复
Thanks for your feedback. This is an issue that we are trying to correct.

10/10 超赞

Carla

The office staff treated me very well, they also informed me that the hotel was under construction
2023 年 9 月入住 1 晚
Samit Hospitality 于 2023年11月13日 的回复
Thanks for your feedback. We're glad you had a pleasant stay with us.

6/10 一般

cynthia

满意：员工和服务
2023 年 9 月入住 3 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

2/10 糟糕

Jiri

2023 年 9 月入住 1 晚
Samit Hospitality 于 2023年11月13日 的回复
Thank you for your feedback.

2/10 糟糕

deric d

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
By far the worst hotel I’ve ever stayed at. It smelled horrible and the AC unit looked like it had never been cleaned and There was no shower pressure. Will not be staying there again.
2023 年 9 月入住 2 晚
Guest Relations 于 2023年09月18日 的回复
Dear Deric,Our team knows the importance of a comfortable stay, and we regret that the AC in your room and the odor impacted your visit. We apologize and know that our staff will address these issues so that it is not a shared experience going forward. Thank you for reaching out, and we wish you safe travels ahead.

2/10 糟糕

Eileen

不满意：清洁度、员工和服务、住宿条件和设施
Room was disgusting toilet was not bolted down rug torn bedding torn dirty walls it was just horrible
2023 年 9 月入住 1 晚
Guest Relations 于 2023年09月16日 的回复
Dear Eileen,Feedback from our valued guests is welcomed and appreciated. Our team will use your comments to review our accommodations and ensure they are ready for future guests. We apologize that this was your experience. The next time your travels bring you this way, we hope to welcome you back and show you all the ways we have improved.

2/10 糟糕

wayne

与家人出行
满意：员工和服务
good location live in tenates upstairs were noisy all night long all three nights
2023 年 9 月入住 3 晚
Samit Hospitality 于 2023年09月12日 的回复
I'm sorry that you didn't have a pleasant stay with us.

2/10 糟糕

Jayesh

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Smoky Smelling,
2023 年 9 月入住 1 晚
Samit Hospitality 于 2023年09月10日 的回复
We're sorry that you didn't have a pleasant stay with us. We are working to correct the issues that you encountered.

2/10 糟糕

Elizabeth

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The room had not been cleaned from the previous guest. The sheets were dirty, there was garbage all over, food in the fridge, no clean towels, and the toilet was disgusting. The window has "nails" and a piece of wood to keep it from opening too far. The a/c unit did not produce cool air (unfortunate on this hot summer evening). Additionally, the tv continuously froze for 10-30 seconds at a time. There were drug deals in the parking lot, and we watched other guests smoke a crack pipe in their vehicle. The garbage outside was out of control--litter everywhere, overflowing trash cans, cigarette butts, etc. NOT worth any money you might think you're saving.
2023 年 8 月入住 1 晚
Guest Relations 于 2023年09月4日 的回复
Dear Elizabeth,It is disappointing to see that your stay was not the typical experience at our hotel, and we apologize for anything that was less than perfect. Our team will review them in detail and make any necessary improvements. If there is ever a concern about safety, our team is happy to share the many measures we have in place to ensure a secure environment. Your feedback is appreciated, and we wish you well on your future travels.

2/10 糟糕

Sharline

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Samit Hospitality 于 2023年09月10日 的回复
Thanks for your feedback.

2/10 糟糕

john

2023 年 8 月入住 2 晚
Samit Hospitality 于 2023年09月10日 的回复
Thanks for your feedback.