室外泳池

貝斯特韋斯特普拉斯鑽石谷旅館的評價

2.5 out of 5
貝斯特韋斯特普拉斯鑽石谷旅館
3510 W Florida Ave, Hemet, CA

評價

8.0

很好

10 分評分,優異;1001 則評價中有 443 則" "
8 分評分,不錯;1001 則評價中有 290 則" "
6 分評分,一般;1001 則評價中有 123 則" "
4 分評分,欠佳;1001 則評價中有 69 則" "
2 分評分,很差;1001 則評價中有 76 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
家庭旅遊
房間住2大2小有點擠,行李箱要全部打開有點難。飯店近路旁、有免費早餐(種類不多)與停車。
於 2019 年 7 月住了 1 晚

6/10 一般

Sheng-Tai

讚好:職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

6/10 一般

Howard

讚好:整潔度和職員與服務
Pool area was small and jacuzzi did not work.
於 2024 年 5 月住了 3 晚

2/10 很差

Miguel

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The house keeping crew was so loud and just laughing away in the early morning..very unprofessional.
於 2024 年 4 月住了 2 晚
Vicki 於 2024年5月13日的回應
Dear MiguelThak you for taking our survey your feedback is very important to us. I do apologize for the inconvenience caused to you I will be talking to our housekeepers about this.

10/10 優異

Dale

讚好:整潔度、職員與服務和住宿狀況
Very friendly front desk clerk! The TV in our room want working so she moved us to an upgraded room at no extra
於 2024 年 5 月住了 1 晚

10/10 優異

Renato (Compton)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Arturo

讚好:整潔度、職員與服務和住宿狀況
Convenient
於 2024 年 2 月住了 1 晚

10/10 優異

Penelope

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was in a good location. Staff was accomodating and friendly. Rooms were nice and plenty of space. My only complaint was that for a King-sized bed, you were given four small pillows that must have been 12x12 inch in size. Never seen this before. Also, breakfast was excellent, but was exhausting at times, trying to find an employee who would serve you. Otherwise, I would recommend this place.
於 2024 年 4 月住了 2 晚

8/10 不錯

Cecilia

讚好:整潔度、職員與服務和住宿狀況
Very clean. I would stay here again.
於 2024 年 4 月住了 1 晚

8/10 不錯

rueben

讚好:整潔度和住宿狀況
Easy to find
於 2024 年 4 月住了 1 晚

2/10 很差

Corinda

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This was the most disgusting hotel stay I have ever had. The inside of the air vents were absolutely rancid, the floors were literally making our feet black. We had 4 rooms, in one the air didn’t work, in another the water in the shower wouldn’t turn on, the hallway door to the outside didn’t lock or latch and people sat and smoked right outside of it. The manager Vicky was horrible and rude and did nothing to help us.
於 2024 年 4 月住了 2 晚
vicki 於 2024年4月21日的回應
Dear CorindaThank you for taking our survey your feedback is very important to us. I am very sorry your stay was not a good experience. My staff and I both tried our best to upgrade you when we first heard about the floor. I understand how frustrating it is to move rooms when you have little ones. Again I am very sorry we were not able to meet your satisfaction.

6/10 一般

Bruce

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
This property is getting somewhat run down with the rooms apparently not well cleaned between guests. There was dirt and cobwebs in the corners. The carpet didn't invite bare feet for sure. We had a lot of trouble with adequate electrical output from room plugs. Insufficient to operate our iphone charging plugs anyway. Walls are thin enough that the tv in the next room was clearly audible. On the plus side the pool and hot tub were perfect and the breakfast was first rate While convenient for our needs I think we will stay elsewhere next time we are in Hemet.
於 2024 年 4 月住了 2 晚
Vicki 於 2024年4月14日的回應
Dear Bruce Thank you for completing our survey, your feedback is very important to us. I do apologize for the inconvenience with the outlets we are in process of an upgrade on all rooms. I did compensate you for your troubles. I do hope to see you and your wife again if ever in our area. I really enjoyed talking with the two of you.

8/10 不錯

Kris

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was centrally located by where I needed to be.
於 2024 年 3 月住了 2 晚
Vicki 於 2024年4月14日的回應
Dear Kris Thank you for doing our survey as we use your feedback to improve in the areas we are not meeting our guests expectations. Please come see us again if in our area.

6/10 一般

Rhodora

商務旅客
讚好:職員與服務
不滿:整潔度和設施服務
I only stayed for a night and I prepaid and pre-checked in since I know I will be getting to the hotel late. There was plenty parking space and it’s free parking. There was a posted sign at the entrance door that they are sold out. The lady at the desk said that they are sold out but I told her I have a reservation. She gave me my room key which is just around the corner from the lobby. At first my key wasn’t working so she replaced it. When I got inside the room, I was so shocked and disappointed to see that the bed wasn’t made. I was so tired from a long drive and a long day and I have to go back and let the lady know that the bed wasn’t made and a mess. She went inside the room and saw and apologized to me. She said that luckily someone called and canceled their reservation so she’s going to give me the other room which is an upgrade to the one I originally got. The room replacement was nice and clean although the volume of the tv was a bit loud and the remote wasn’t working to turn down the volume. The free breakfast selections was very limited and wasn’t great either. The potatoes were over cooked. The waffle was good since you get to make it fresh. I wouldn’t go back to this property if I’m ever back in the area. The only good thing about the property is it’s across a shopping center.
於 2024 年 3 月住了 1 晚
Vicki 於 2024年4月14日的回應
Dear RhodoraThank you for your review as we use your feedback to improve our mistakes for future guests. I am so sorry for the trouble you went through getting settled in your room, we are going through a lot of changes, new employees and work on our rooms. I do hope you will reconsider and give us another try if you come to Hemet again.

6/10 一般

James

家人同遊
讚好:整潔度和職員與服務
Food was ok had to wait a long time. Items in room were falling apart. The girl at the counter was amazing
於 2024 年 3 月住了 2 晚

10/10 優異

Sherry L.

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a nice stay
於 2024 年 3 月住了 1 晚
Vicki 於 2024年3月17日的回應
Dear SherryThank you for making the time to complete our survey.I am really happy to hear you enjoyed your stay.Hope to see you again.

8/10 不錯

Fernando

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
La atención de la persona en el mostrador fue excelente
於 2024 年 3 月住了 1 晚
Vicki 於 2024年3月17日的回應
Dear FernandoThank you for your review I will share it with my staff.

10/10 優異

Mayra

讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are clean and the surroundings are quiet.
於 2024 年 3 月住了 1 晚
Vicki 於 2024年3月17日的回應
Dear MayraThank you for doing our survey your feedback is very important to us. I am glad you enjoyed your stay at our Hotel.

10/10 優異

Maria

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect distance from everything.
於 2024 年 3 月住了 1 晚
Vicki 於 2024年3月17日的回應
Dear Maria Thank you for completing the survey we use your feedback to improve where our guests are seeing we need improvement. You are so right we are in the best area within walking distance to everything.

2/10 很差

Joshua

不滿:整潔度、職員與服務和住宿狀況
Vicki 於 2024年3月9日的回應
Dear Joshua Thank you for taking our survey your feedback is very important to us. I am sorry to see you did not enjoy your stay with us, if you would like to discuss what was wrong with your stay please contact me at the hotel.

10/10 優異

Jesse

讚好:整潔度、職員與服務和住宿狀況
Good location and clean
於 2024 年 3 月住了 1 晚
Vicki 於 2024年3月17日的回應
Dear JesseI do thank you for your review your feedback is very important to us. Yes we are in a great location and everything you could need is in walking distance.

6/10 一般

Faith

親子同遊
The staff tried to rip me off from my deposit but they failed., I won’t be going back due to the inconvenience
於 2024 年 2 月住了 2 晚

4/10 欠佳

Juan G

伴侶同遊
Their was no cable to watch TV, there was smell of weed throughout the hall ways sink was clogged, toilet barely flushed...
於 2024 年 2 月住了 1 晚
Vicki 於 2024年2月26日的回應
Dear JuanThank you for taking our survey your feedback is very important to us. I am sorry to hear that you had some issues with your stay. Did you inform the front desk that you were having these issues. Cable is not a problem here the source or input could've been wrong and a simple fix. I do hope you will give us another try if in our area.

8/10 不錯

Elroy

讚好:整潔度、設施服務和住宿狀況
The location.
於 2024 年 2 月住了 2 晚
Vicki 於 2024年2月26日的回應
Dear Elroy Thank you for completing the survey as we use your feedback to improve our customer service and in the areas our guests see we need to improve in.

2/10 很差

abdalrahman

不滿:整潔度和住宿狀況
Felt like I was sleeping in a rock
於 2024 年 2 月住了 1 晚
Vicki 於 2024年2月26日的回應
Dear Guest Thank you for taking our survey your feedback is very important to us. I am so sorry to hear that you didn't get a good nights rest. If you are in our area again try the 3rd floor, the beds are so comfortable, guests love them.

8/10 不錯

Karla

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was good the only downside was the room near the elevator
於 2024 年 2 月住了 1 晚
Vicki 於 2024年2月26日的回應
Dear KarlaI do appreciate your feedback on our survey, it sure helps me to fine the areas we need to improve in. I do hope you will give us another try if you come back to Hemet. Make sure to let us know you want a room away from elevator.

10/10 優異

Zuleyma

家人同遊
讚好:職員與服務和設施服務
The employees were amazing
於 2024 年 2 月住了 2 晚
Vicki 於 2024年2月26日的回應
Dear GuestThank you so much for taking the time to do our survey. I will definitely share the compliment with my staff.Thank you again hope to see you again soon.

10/10 優異

Henry

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms were clean and the bed was comfy. Breakfast was outstanding
於 2024 年 2 月住了 1 晚
Vicki 於 2024年2月26日的回應
Dear HenryThank you for the great review we do appreciate it. I will be sure to share this with my staff.

10/10 優異

Kathy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was fantastic! Staff was super nice and free breakfast was good and appreciated! Great value!
於 2024 年 2 月住了 1 晚

10/10 優異

Vanessa

於 2024 年 2 月住了 1 晚

10/10 優異

Daniel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Check is was easy.
Liz at the front counter was extremely helpful when we checked in. She was very friendly and knowledgeable about the area.
於 2024 年 1 月住了 2 晚

4/10 欠佳

Aileen

讚好:整潔度和職員與服務
The room shared a wall with the elevator, so Everytime some used it, I could hear it and all the conversations everyone was having in the lobby/ dinning area. Very difficult to get any sleep.
於 2024 年 1 月住了 1 晚
Vicki 於 2024年1月30日的回應
Dear AileenThank you for taking our survey as your feedback helps us to improve ourselves. I am sorry to hear you didn't have a good experience with us. I do hope you will give us another chance if ever in our area again.

10/10 優異

Jason

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Vicki the manager was awesome. All of the staff are great. This is my second year staying there for over a week and I will keep returning
於 2024 年 1 月住了 7 晚
vicki 於 2024年1月30日的回應
Dear Jason Thank you for completing our survey and for the compliments. They are very much appreciated. We hope to see you soon!

10/10 優異

Carlotta

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Alec

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was so simple to check in
於 2024 年 1 月住了 1 晚

8/10 不錯

Denise

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Breakfast included. Noise in the parking lot late at night was bothersome.
於 2024 年 1 月住了 2 晚

10/10 優異

Tabitha

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚

10/10 優異

Kattia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I was there for a funeral it was my second time, breakfast was really delicious
於 2024 年 1 月住了 1 晚

10/10 優異

BRANDIE

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good deal!
Always a nice place to stay! Rooms are always clean and stocked! Only recommend bringing snacks, no vending machines and front desk is expensive and limited on drinks.
於 2024 年 1 月住了 1 晚

10/10 優異

Richard and Darlene

伴侶同遊
讚好:設施服務
Clean comfortable friendly staff
於 2024 年 1 月住了 1 晚

4/10 欠佳

Alicia

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Staff is great, room was extremely dirty. Very noisy. Door handle from the was broken. Electric plugs don’t work
於 2023 年 12 月住了 1 晚
vicki 於 2023年12月29日的回應
Dear AliciaThank you for taking our survey your feedback is very important to us. I am sorry to hear your stay was not a pleasant one. We are in the process of updating our rooms and some have not been completed. Please if in our area again give us another try so we can make sure your stay is a better experience.

8/10 不錯

shane

親子同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Sonia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything was amazing! I reserved the room for my daughter and her boyfriend that are visiting from North Carolina and I was impressed at the ease check in was! I am definitely booking here again and recommending to everyone visiting Hemet!
於 2023 年 12 月住了 2 晚
vicki 於 2023年12月16日的回應
Dear SoniaThank you so much for taking the time to answer our survey, your feedback is very important to us. I will be sure to share this with the staff. Happy Holidays to you and your family.

8/10 不錯

Terryl (Lakewood)

於 2023 年 12 月住了 1 晚

6/10 一般

Alan

讚好:整潔度和職員與服務
不滿:住宿狀況
Key card to enter room never worked. Had to get management involved each time I needed to enter my room.
Vicki 於 2024年2月26日的回應
Dear Alan Thank you so much for taking the time to do our survey, we appreciate your feedback. I do apologize for the inconvenience of the door not working properly. We are going through each room and fixing this issue, I am sure that was quite frustrating.

8/10 不錯

Joseph

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
the beds where to to hard the place was old looking needs a remodel now staff was great just run down
於 2023 年 11 月住了 1 晚

4/10 欠佳

Esteban

讚好:職員與服務
不滿:設施服務
Was given a wheelchair accessible room for some reason so the bed was very very low to the floor and very uncomfortable. A few of the pillows had visible stains. Stains on the chair. The shower had no curb so water got everywhere when used and had to use most of the towels to dry up mess. Super thin walls, could hear ppl slamming doors and TVs all night. Room had funky smell
於 2023 年 11 月住了 2 晚

10/10 優異

Refugio

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Solo la bañera tardava en krse el agua
於 2023 年 11 月住了 1 晚

8/10 不錯

Justine

親子同遊
讚好:整潔度、職員與服務和設施服務
The staff was extremely friendly and the hotel itself is nice it’s just outdated.
於 2023 年 11 月住了 1 晚
Vicki 於 2023年12月4日的回應
Dear JustineThank you so much for taking our survey your feedback is very important to us. We are currently working on updating our rooms but having 66 rooms it is taking a little more time then we hoped for. I do hope you will come see us again soon.

10/10 優異

Mary

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great, friendly personnel. Clean room.
於 2023 年 11 月住了 2 晚