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关于亨利丽莱酒店的点评

4 out of 5
亨利丽莱酒店
Hart Street, Henley-on-Thames, England

点评

9.4

绝佳

10 分 - 超赞。73 条好评，共有 103 条点评" "
8 分 - 还可以。26 条好评，共有 103 条点评" "
6 分 - 一般。3 条好评，共有 103 条点评" "
4 分 - 很差。1 条好评，共有 103 条点评" "
2 分 - 糟糕。0 条好评，共有 103 条点评" "

10/10

清洁度

9.4/10

员工和服务

8.6/10

服务设施

9.4/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Simon

满意：服务设施，清洁度
Helpful staff.. good accommodation
2024 年 5 月入住 1 晚

8/10 还可以

Jamie，East Hawthorn

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
NIce Hotel located centrally in Henley, very clean and tidy. My room looked out on to the river and was nice and quiet.
2024 年 4 月入住 5 晚

10/10 超赞

Deirdre

满意：清洁度、员工和服务、住宿条件和设施
All very good in all areas
2024 年 3 月入住 1 晚

10/10 超赞

George

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great for a weekend away
Well appointed hotel right by the river and close to the centre of Henley with all its shops and eateries. Very friendly receptionist who made great recommendations for dinner and made reservations. Nice bar with a good selection of wine by the glass. Breakfast was buffet style and/or extensive hot options. We stayed in a room in the courtyard which was most pleasent although did take a while to warm up. No car park but the large CP at the railway station is only 5 minutes walk away and only a few pounds for the whole weekend. Definitely worth a stay.
2024 年 1 月入住 2 晚

10/10 超赞

Pasi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

10/10 超赞

Philip

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room in courtyard behind the main building of the hotel. Hotel is very well situated for the river with its walking opportunities and hand for pubs and restaurants in the centre of the town.
2023 年 12 月入住 2 晚

8/10 还可以

Kate

满意：清洁度、员工和服务、住宿条件和设施
Anniversary night
Anniversary night away
2023 年 12 月入住 1 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really good, very attentive staff throughout, food, service great.
2023 年 10 月入住 1 晚

6/10 一般

Rebecca

满意：清洁度
不满意：员工和服务
Staff service terrible. This was supposed to be a VIP hotel but didn’t receive any of the benefits.
2023 年 9 月入住 1 晚

8/10 还可以

Steven

满意：清洁度、服务设施、住宿条件和设施
2023 年 9 月入住 2 晚

10/10 超赞

Kay

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second time at this hotel, very friendly staff, nothing to complain.
2023 年 8 月入住 1 晚

8/10 还可以

Anwar

满意：住宿条件和设施，清洁度
I stayed at the hotel when it was previously the Red Lions.It has undergone a total refurbishment & a total transformation.it is pleasant & comfortable. The hotel has introduced a sort of personal touch with welcoming notes from management & house keeping.The bed is turndown at night another note is left .It sometimes feels like they are overdoing the pleasantness to please guess.
2023 年 8 月入住 1 晚

10/10 超赞

Colin

2023 年 8 月入住 1 晚

10/10 超赞

Frank

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 8 月入住 2 晚

10/10 超赞

Danny

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great hotel and service
2023 年 8 月入住 2 晚

8/10 还可以

Linsay

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

8/10 还可以

Christopher

2023 年 8 月入住 1 晚

8/10 还可以

Craig

满意：员工和服务，清洁度
2023 年 8 月入住 1 晚

8/10 还可以

Gillian

2023 年 7 月入住 2 晚

10/10 超赞

Simon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent service and very clean and comfy.
2023 年 7 月入住 1 晚
Heleny 于 2023年07月4日 的回复
Dear Simon,Thank you for your wonderful review and we are delighted you enjoyed your stay with us.On behalf of the entire team we hope you visit us again soon.Warm regards

10/10 超赞

Debbie

2023 年 5 月入住 2 晚
Heleny Osman 于 2023年06月18日 的回复
Dear Debbie,Thank you for your fantastic review. We look forward to welcoming you back to The Relais.Kind regardsHeleny Front Office Manager

10/10 超赞

Millar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great One Night Stay - next to the river - lovely
Very friendly, helpful and welcoming staff - Good breakfast.
2023 年 5 月入住 1 晚
Heleny 于 2023年05月24日 的回复
Dear Millar,Thank you for your wonderful review and we are delighted you enjoyed your stay with us.We hope you visit us again soon.Warm regards

6/10 一般

maria，Laguna Niguel

与家人出行
满意：清洁度
不满意：住宿条件和设施
It's a beautiful property, especially for the area but it is far from everything and taxi's are not cheap. We ordered room service everyday (coffee, cheese, bread) and they charged me the full price for a breakfast Buffett at $30 euros each which I did not agree with but didn't have time to argue (especially with the language barrier). Ants are everywhere and they need an exterminator.
Heleny 于 2023年05月24日 的回复
Dear Maria,Thank you for your and we are pleased you liked the property.I am disappointed there were some issues with your stay this time and hope you contact us on your next visit to offer you memorable experience with us.

10/10 超赞

Samantha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Relais is absolutely wonderful feom the moment you arrive. Fantastic location walkable to everything in Henley, beautifully updated yet historic and quaint property with extremely friendly and helpful staff. We didn’t eat or drink anything in the hotel because there are so many options close by. Will definitely stay here next time we are in Henley.
2023 年 5 月入住 2 晚
Heleny 于 2023年05月19日 的回复
Dear Samantha,Thank you for your fantastic feedback. We are delighted you enjoyed your stay with us and had a memorable experience.We hope you do visit us again and please do experience our locally sourced menu from our expert kitchen.Best Wishes

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
Great stay in this excellent hotel. Good location and comfortable rooms.
2023 年 4 月入住 1 晚
Heleny 于 2023年04月30日 的回复
Thank you for your lovely feedback.We are delighted you enjoyed your stay with us and we hope to welcome you back.

8/10 还可以

Thomas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 2 晚
Heleny 于 2023年05月24日 的回复
Thank you for your review. We hope you visit us again.

10/10 超赞

paul

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2023 年 4 月入住 2 晚
Heleny 于 2023年04月23日 的回复
Dear Paul, Thank you for your excellent review! I am delighted that you enjoyed your stay with us and was happy with our services. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 超赞

Angela

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous hotel
Fabulous hotel , great decor , location central to the town , dinner was excellent! The staff were very helpful and friendly . Highly recommended
2023 年 4 月入住 1 晚
Heleny 于 2023年04月23日 的回复
Dear Angela, Thank you for your lovely review! I am delighted that you enjoyed your stay with us and that our staff delivered a memorable experience and you enjoyed dinner at our restaurant. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 超赞

Paul，Arlington

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 1 晚
Heleny 于 2023年04月30日 的回复
Thank you for your review. We are pleased you enjoyed your stay with us and we hope to welcome you back again.

10/10 超赞

Adam

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Heleny 于 2023年04月23日 的回复
Dear Adam, Thank you for your excellent review! I am delighted that you enjoyed your stay with us.I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 超赞

Adam

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing service, management, rooms, food - tons of smiles, helpfulness and care!!
2023 年 3 月入住 3 晚
Heleny 于 2023年04月23日 的回复
Dear Adam, Thank you for your excellent review! I am delighted that you enjoyed your stay with us and our team delivered a memorable experience.I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 超赞

Joanne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel
Excellent stay overall although service at breakfast was a little slow making the 11am check out a bit stressful.
2023 年 3 月入住 1 晚
Heleny 于 2023年04月23日 的回复
Dear Joanne, Thank you for your lovely review! I am delighted that you enjoyed your stay with us and apologise if breakfast service was delayed on this occasion. We will take your feedback for improvement. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 超赞

Andrea

2023 年 3 月入住 1 晚
Heleny 于 2023年04月23日 的回复
Dear Andrea, Thank you for your excellent review! We am delighted that you enjoyed your stay with us and was happy with our services. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 超赞

Kimberley

2023 年 3 月入住 1 晚
Heleny Osman 于 2023年04月23日 的回复
Dear Kimberly, Thank you for your excellent review! I am delighted that you enjoyed your stay with us and was happy with our services. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 超赞

Anne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

10/10 超赞

michelle

2023 年 1 月入住 1 晚
Leanne 于 2023年01月29日 的回复
Dear Michelle,Thank you for your 10/10 review, we look forward to welcoming you back again soon.Warm regards, Leanne Silavant,Front Office Manager

10/10 超赞

Steve

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
what a great stay - staff were so helpful, comfy and clean room and very comfortable lounge - great place to work and relax.
Leanne S 于 2022年12月19日 的回复
Dear Steve, Thank you for your outstanding review! I am delighted that you enjoyed your stay with us, found the staff so helpful and made the most of our residents lounge. I hope that we can welcome you back on another occasion.Warm regards,Leanne Silavant, Front Office Manager

10/10 超赞

Iain

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight stay
Overnight stay Reception staff extremely helpful at check in & with luggage Thorough professional & efficient
2022 年 12 月入住 1 晚
Leanne 于 2022年12月15日 的回复
Dear Iain, Thank you for your superb review, in particular highlighting the reception team! I will be sure to let the team know of your kind comments.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

Richard

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Undemonstratively classy
2022 年 12 月入住 1 晚
Leanne 于 2022年12月8日 的回复
Dear Richard, Thank you for your lovely review, I hope that we can welcome you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

Elian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely quaint hotel in the heart of Henley. Staff were lovely especially Pauline 😊
Leanne 于 2022年12月4日 的回复
Dear Elian, Thank you for your 5/5 review, especially in highlighting Pauline for her service. I will ensure that your comments are passed to her.I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a relaxed and comfortable stay would certainly stay again Richi and staff 👏👏
Leanne 于 2022年12月5日 的回复
Dear David, Thank you for your lovely review, we look forward to welcoming you back again soon.Warm regards,Leanne Silavant, Front Office Manager

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 2 晚
Leanne 于 2022年12月4日 的回复
Thank you for your 10/10 review.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

Gillian

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
An elegant hotel, beautifully situated by the river. I would stay there again.
2022 年 11 月入住 1 晚
Leanne 于 2022年12月4日 的回复
Dear Gillian, Thank you for your lovely review, I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

Amy

2022 年 10 月入住 1 晚
Leanne S 于 2022年11月1日 的回复
Dear Amy, Thank you for your 10/10 review, I hope that we can welcome you back again soon.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

Sheik

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The historic Red Lion has had a lovely makeover by Relais. Also, very attentive and friendly staff, from the manager to housekeeping.
2022 年 10 月入住 2 晚
Leanne S 于 2022年10月30日 的回复
Dear Sheik, Thank you for your outstanding review. I will be sure to pass your comments to the team, and thank you for praising the refurbishment also.I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant,Front Office Manager

10/10 超赞

Matthew

2022 年 10 月入住 1 晚
Leanne S 于 2022年10月30日 的回复
Dear Matthew, Thank you for your 10/10 review, I hope that we can welcome you to the hotel again soon.Warm regards, Leanne Silavant, Front Office Manager

8/10 还可以

Gillian

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
Staff and cleanliness outstanding. Large choice at breakfast but customers limited to one item- eg. If you chose porridge you cannot have a cooked breakfast as well, nor pancakes. Pastry choices and fruit, toast and jam not limited.
2022 年 10 月入住 2 晚
Leanne S 于 2022年10月22日 的回复
Dear Gillian, Thank you for your review, especially in highlighting the staff and cleanliness as outstanding elements of your stay.I am sorry to learn that you were disappointed by the conditions of our breakfast inclusive package. I will certainly pass this on to the team for review.I hope that we can welcome you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

Julie

2022 年 10 月入住 1 晚
Leanne S 于 2022年10月22日 的回复
Dear Julie, Thank you for your 10/10 review.Warm regards, Leanne Silavant, Front Office Manager

8/10 还可以

Peter

2022 年 5 月入住 2 晚
Leanne 于 2022年10月8日 的回复
Dear Peter, Thank you for your lovely review.I hope that we can welcome you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 超赞

Clare

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a very comfortable and excellent stay, made easy by the friendly and very helpful staff. Nothing was too much trouble for them, from the cleaners to the manager. This created an atmosphere of confidence and free of stress.
2022 年 9 月入住 3 晚
Leanne 于 2022年10月1日 的回复
Dear Clare, Thank you for your fantastic review! I am delighted to read that you thoroughly enjoyed your stay, and will be sharing your thoughts with the team.I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager