Independent Hikari hotels

"Just OK. Not a high end hotel but OK. They should tell you about parking - which is offsite. We had to guess where to park. Also, very hard to get a taxi at night. Room was small but OK. Very hard to deal with the A/C controls."

"The room was spacious and clean and bathroom was nice and clean staff was nice and helpful air conditioning was wonderful "

"The change with the initial reservation caused some confusion despite communicating this to staff well in advance. When returning to the rooms after a long day we could not access them with new codes provided earlier in the day. Communication with staff after hours was extremely frustrating as foreigners as they were laughing and not helpful with providing efficient customer service. The emergency personnel were rude and took their time despite the cold weather conditions in the late hours of the night. There was no compensation for the inconvenience to guests."

"Very close to JR station. Many good food choices around the hotel. "

"Top notch all around but especially the onset and the dinner. "

"**The positives: *It was an easy stay, with low-stress check-in and check-out, no 'vacate the room so we can clean,' and a vending machine and shelves of manga on the first floor. *I was able to open the window far enough to stick my head out and get a breath of fresh air, which was nice. *The coin laundry machines got the job done: 2.5hrs, 600 yen, clean and dry clothes.👍 **Neutral: *There was construction going on, but aside from a bit of occasional noise during the day, it was a non-factor. **The negatives: *When I arrived, the room had some REALLY dusty spots, like behind the TV and on top of the mini-fridge. As in, 'years and years of accumulated dust.' I get that those places aren't often looked at by customers, but how hard is to clean them once every few months? c'mon now. *The room and the bathroom felt pretty dated, but everything worked, I suppose. *The bathroom had some mold/mildew along the grout, although a bit of airing out the room helped that a lot. You might try that: Open the window and the door at the same time for 5-10 minutes while you're cleaning it. (...which seemed to be something you haven't done any time lately.) *The laundry room wasn't just dusty....it was kinda filthy. ugh. Someone clean those carpets, please."

"Staff is friendly, and the rooms are clean, comfortable and affordable. Extremely convenient and highly recommend."

"Route Inn hotels always have the most helpful staff. Really liked them. The room was nice. Breakfast was exceptionally good. "

"This was by far the nicest room/resort we have stayed in. After being cramped in many Japanese hotels and ryokans, this was much much larger with three queen/full size beds, a 65" TV and an outdoor bath (mineral salts available in the lobby). However, please understand that as this location is very remote, dining options in the area and transportation may be limited. This may be why we didn't see any foreigners there? However, they do provide pick-up service to and from the Shin-Iwakuni station depending on the room you're staying in given you contact them at least three days in advance. Although our Shinkansen was unexpectedly delayed by two hours due to rain/lightning, they patiently waited for our arrival and did not leave us stranded. Perhaps the only downside was that we only stayed two nights as I felt we could've done with some more downtime and taking advantage of the amenities including the bikes and SUPs. I hope to return again soon, staying for a longer time next time. Thank you Marissa Resort for giving us an incredible and memorable vacation!"