「What makes a good resort great is its underlying management culture and ability to manage guest issues. On both aspects, this resort does a wonderful job. Its management ethos is well deployed through the resort without exception. All of the staff are awake and seek to please; genuinely please. We had a few issues which is not the focus of my comments. When issues were raised, the team reacted quickly and the GM proactively involved with issues immediately resolved. This included sincere...
「We arrived later in the day than planned due to some travel issues and the check in person was really helpful telling us restaurant and room service was still open. He also ordered a taxi for us for early the next morning to get to our flight and suggested making it just after breakfast opens so we could quickly grab a coffee in the morning. We really appreciated his help. However there was a lack of info in the room to obtain room service dinner. We had to go downstairs to take a photo of the...